newmangame
Guppy
Guppy
124 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by newmangame on Jan 25, 17 1:00 PM
I don't know how you did it, but my old id number is back and all 102 friends are also. Thanks you very much.

newmangame

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by janyy12 on Jan 28, 17 12:07 PM
What is with this game, the second time I returned to the 1 level.

 
magicwoman1
Squid
Squid
77 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by magicwoman1 on Jan 29, 17 2:41 AM
well same happend with me. First been in level 64, then ask help from Tech issues they help me and reset my game at level 1, and after 7 days I rich 18 level and yestrday again my game back on level 1 that is so sad and game maybe now been reset every 7 days to level 1. Dont know what hapend with this game

 
bfgBellerophon
Moderator
Moderator
7,487 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgBellerophon on Jan 30, 17 10:25 AM
Hi there,

I wanted to pop in here and address the recent posts in this thread.

newmangame, I'm glad to hear that your game is up and running as it should. Thank you for posting in this thread.

janyy12 and magicwoman1, I'm sorry to hear that progress was lost in your Wanderland games. Since we don't have the tools to troubleshoot this issue from the forums, please reach out to our Technical Support Team with a Dr. Felix Report. The support team has the tools to investigate this further for you.

Thank you everyone for your patience and understanding. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 
tia6cat
Starfish
Starfish
47 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by tia6cat on Jan 30, 17 3:20 PM
Yes I don't even know what it is for.What is the point of all the things to do in the portals if you can't get anything to continue?

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by michaelmaeckler on Jan 31, 17 2:59 PM
my problem is
For me there are no active quests

 
bfgIlinalta
Moderator
Moderator
1,595 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Jan 31, 17 4:33 PM
Hello tia6cat and michaelmaeckler,

I'm sorry to hear that there appears to be issues with the portals and quests in Wanderland. We definitely want players to be able to continue progressing in the game and I'd like to offer some preliminary troubleshooting that has helped some players in the past with issues such as this as well as how to contact our Support Team for further assistance.

In these instances when rewards do not seem to be dropping or quests do not appear as expected, some players have found that running this particular game as an Administrator has allowed the game to get past these issues. Just in case it is helpful, the following page has steps on how to do that:

Run Game as Administrator

For any problems that continue after trying those steps, I am recommending that players contact our Technical Support Team HERE since moderators are not equipped with the tools necessary to provide more thorough troubleshooting. Our Reps are always happy to provide additional support for our games and will do their best to get back in touch as soon as possible.

Thank you for your patience, and I hope this is helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Alikatt8
Herring
Herring
343 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Alikatt8 on Feb 6, 17 7:12 AM
February 7th.............. 1.11am Australia
There is a Glitch. The opening screen shows roses and Valentines yet Snowmen are floating around (Merry Christmas) and, I keep getting the same quests over and over. Am not sure why these quests are repeating but they are taking up a lot of stock (fire, grain, etc)
Thank you

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by matylda383 on Feb 6, 17 11:19 PM
I have this same.

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Ayecarumba on Feb 7, 17 2:11 PM
Having the same useless Snowmen in February issue (happened last year also) as others are having. In addition, lately I have had MANY(more than a dozen) completed quests that do not deliver the promised rewards. Once the final items have been collected and the reward window appears, the reward part is missing. Tick-tock, folks. Your customers are jumping ship, so respond ASAP, and fix these things before I desert you as well.

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Heather7NH on Feb 7, 17 2:34 PM
Hi,
I have several problems; I'm not receiving my rewards after finishing a quest- the reward windown doesn't even appear. (Is it possible to recoup those losses?) The old Lighthouse doesn't count down at all forcing me to pay gold if I need to send out a packed ship, and my my friend gifting counter doesn't always reset from 10 for several days at a time. Suggestions?

 
tia6cat
Starfish
Starfish
47 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by tia6cat on Feb 7, 17 4:10 PM
i have just logged out and back in again only to find 18000 in gold is missing and 100 rubies.It has taken almost a week to gather the gold and I BOUGHT THE RUBIES THIS IS JUST NOT FAIR.Is there any way to replace these items?especially as I spent real money for the rubies.Now I have neither rubies or gold o continue playing with.I have also lost the knife I had just got for a quest to cut the reins in one of the portals.It just disappeared.

Edited on 02/07/2017 at 4:18:11 PM PST


 

Snowmen

[Post New]by Daphnorman on Feb 7, 17 7:56 PM
When the Valentine start screen began, the Snowmen also appeared. There are none of the objects available in the HOS's to be able to battle the snowmen. So all do is get in the way. Why is this game experiencing so many problems every time there is a new upgrade? The problem with the supply ships has never been solved. The 30 minute clock still does not work. I have to pay 1000 gold coins every time I need to send a ship. This game is really getting to be a pain, but I have too much time invested in it. I do not want to give up. Please find some programmers who can get it right, and fix this game.

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Fish2017 on Feb 8, 17 12:59 AM
Hi. the ship is not updating, also have a valentine main page, but snowmen wandering!

reinstalled but this hasn't helped. thanks

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by wanderinglostAnn on Feb 9, 17 1:19 PM

Lost connection to server??


by wanderinglostAnn on Feb 7, 17 7:08 PM



I have been trying to play this interesting and fun game and then the game stops and tells me I have lost connection to server. Then game will pause, with option to retry or leave. What is happening? PLEASE HELP! Is this a problem for everyone who is playing free game? Some days it is happening every few minutes. I am playing on a PC.
Also, the timers in HOS's still count down and sometimes I run out of time. But..the worst is I lost 3:42 minutes of the luck potion I wasted rubies on that are hard to get

Edited on 02/09/2017 at 1:22:03 PM PST


 
xor7845
Seahorse
Seahorse
28 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by xor7845 on Feb 10, 17 5:02 AM
MY whole game IS GONE was at level 33!!!!!!!! It started over at level 1 when I logged on to play the next day. I thought it was a up date because of the snowmen thing. Ihad just bought coins and rubies there gone

Edited on 02/10/2017 at 7:27:53 PM PST


 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Hummelz on Feb 11, 17 1:48 AM
I can´t play my profil, my game starts with the turtorial. It´s not funny I was an Level 42 player Can you fix this?

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by minorcamum on Feb 12, 17 11:13 PM
no enemies for quite some time now except for the snowmen who appeared for a few days unable to progress with out diamonds which I cannot earn cannot fulfil quest requirements. Am on level 12 going nowhere.

 
pooky1960
Seahorse
Seahorse
24 Posts

Does not go into curse modes anymore

[Post New]by pooky1960 on Feb 13, 17 5:49 PM
I am playing on a windows 10 p.c. I cannot go any farther into the game because it no longer has the curse modes on it. Also I am on level 55 but I only have about 12 to 13 rooms opened I have been playing for a few years. you would think I would be further into the game. I am getting bored. Also where are the valentines? please contact me with some form of a solution to these problems. I have re-installed the game several times and it didn't help.

 
pooky1960
Seahorse
Seahorse
24 Posts

Does not go into curse modes anymore

[Post New]by pooky1960 on Feb 13, 17 5:51 PM
I am playing on a windows 10 p.c. I cannot go any farther into the game because it no longer has the curse modes on it. Also I am on level 55 but I only have about 12 to 13 rooms opened I have been playing for a few years. you would think I would be further into the game. I am getting bored. Also where are the valentines? please contact me with some form of a solution to these problems. I have re-installed the game several times and it didn't help.

 
 
 
 
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