Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mirandashell on Aug 10, 17 1:57 AM
Oh, and the Support Team? Can't contact them about not being able to start the game because I can't submit a report to them. Why? Because I need an 'in-game ID'. Which I can't get because you have to able to open the game to get it!



I'm sure that must have seemed like a good idea to someone at some point. I can only suggest you increase their medication!

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Alyenbird on Aug 10, 17 2:12 AM
I have the same problem with contacting the Sunken Secrets Support Team. I can't get my game ID and I don't have it memorized or written down somewhere else. This is very upsetting on account of this being my favorite game.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mirandashell on Aug 10, 17 2:23 AM
I know! You never used to need an 'in-game ID' to contact the Support Team. Someone didn't think that through properly.

 
TMGamer99
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Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by TMGamer99 on Aug 10, 17 2:25 AM
You don't need your Game ID to report not being able to launch the game.
Just leave it blank.
They only need that when you need them to look at / alter your game.

One thing you may want to try is go to where the game is installed, probably (C:\program files (x86)\Sunken Secrets)
And run Sunken Secrets.

This may or may not make a difference, but it does sometimes. And it won't do any harm

Edited on 08/10/2017 at 2:26:35 AM PST


 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mirandashell on Aug 10, 17 2:26 AM
Actually you do. It won't let you submit a report without the ID. I tried this morning.

 
TMGamer99
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Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by TMGamer99 on Aug 10, 17 2:27 AM
mirandashell wrote:Actually you do. It won't let you submit a report without the ID. I tried this morning.

Just put "DontKnow" or something then.
But, it's not shown as being mandatory on the form.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mirandashell on Aug 10, 17 2:33 AM
I apologise, you are right! I've just tried it again and it worked. I must have had something in there it didn't like the first time.

Thank you!

Hopefully it will be sorted out fairly soon.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Alyenbird on Aug 10, 17 3:32 AM
TM Gamer, Running the game through (C:\program files (x86)\Sunken Secrets) did not work either, but I appreciate that you posted your idea.

I submitted a report to the Sunken Secrets Support Team as well. Fingers crossed that this issue will be resolved soon.

Edited on 08/10/2017 at 3:35:30 AM PST


 
TMGamer99
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Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by TMGamer99 on Aug 10, 17 3:41 AM
Oh well, it was worth a try.

This sounds like the same issue we had when SS was originally released. They corrected that the same day, so hopefully they'll be able to do the same now.
It's odd that it works for some and not others. I wonder if it's a Windows 8 thing?

 
CandyDay1
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Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by CandyDay1 on Aug 10, 17 5:06 AM
My game was working perfectly fine until new update(yesterday). Now I can't log in to the game. I get an error and it won't open. I am using windows 7.

 
Rosis123
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Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Rosis123 on Aug 10, 17 5:10 AM
Hallo,

jetzt haben wir die neu Update bekommen,aber ich komme nicht
weiter, ich habe alles gemacht was zum machen wahr aber um denn
Königlichen Siegel zu bekommen sollte ich etwas machen aber was ??
Alle Häuser sind bei mir komplett gemacht nur diese graue Platten
nicht da sie mir schreiben - ES KOMMT BALD, nur wann.
Es fehlt es mir nur 1 Siegel.
Und diese 125 - ES KOMMT BALD, steht immer noch.

Gruß


Hello,

Now we've got the new update, but I'm not coming
Next, I've done everything to make it true but for it
Royal seal to get I should do something but what ??
All the houses are complete with me only these gray panels
Not since they write to me - it 's SOON, only when.
It lacks only 1 seal.
And this 125 - IT COMING SOON, is still standing.

greeting



Jetzt ist es alles in Ordnung mit dem Siegel.
Aber gewisse Fehler sind immer noch da.

Now it's all right with the seal.
But certain mistakes are still there.

Edited on 08/10/2017 at 5:51:11 AM PST


 
Rosis123
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81 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Rosis123 on Aug 10, 17 5:13 AM
CandyDay1 wrote:My game was working perfectly fine until new update(yesterday). Now I can't log in to the game. I get an error and it won't open. I am using windows 7.



I've come in without any problems, which is not always the case true.

 
TMGamer99
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2,716 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by TMGamer99 on Aug 10, 17 6:04 AM
CandyDay1 wrote:My game was working perfectly fine until new update(yesterday). Now I can't log in to the game. I get an error and it won't open. I am using windows 7.

It would be worth logging a call if you haven't already.

 
Rosis123
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81 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Rosis123 on Aug 10, 17 6:22 AM
Ich weiß nicht wie oft habe ich das schon gemeldet, und die Fehler sind immer noch da.
Zum Beispiel jetzt wird mir gemeldet das die Spielerin ALICE 5x das gleiche zum verkaufen anbietet
und wenn ich auf ihre Insel komme gibt es nichts.
Können Sie da oben wenigstens die Grund Fehler beheben. Ich habe mein PC in Service gegeben
und alles ist gelöscht worden und die benötigte Programme und anderes was ich brauche ist installiert,
also da können sie nicht immer schreiben es liegt alles an unseren oder meinem PC.
Wenn da Spiel nicht so schon wehre würde  ich es schon lange aufgegeben und mir denn arger erspart
geblieben wäre.

Gruß


I do not know how often I have already reported, and the errors are still there.
For example, now is reported to me that the player ALICE 5x offers the same to sell
And when I come to their island there is nothing.
Can you fix the basic errors at the top? I have given my pc in service
And everything has been deleted and the needed programs and other what I need is installed,
So since they can not always write it is all to our or my PC.
If the game was not so strong I would have given up for a long time and spared me arger
Remained.

greeting

 
TMGamer99
Salmon
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2,716 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by TMGamer99 on Aug 10, 17 6:26 AM
Rosis123 wrote:For example, now is reported to me that the player ALICE 5x offers the same to sell. And when I come to their island there is nothing.

There can often be a very long time between someone putting something in their market and the announcement being sent out.
So, it is quite possible that by the time you see it and visit their market, it has been sold and the money collected.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Alyenbird on Aug 10, 17 9:38 AM
The Sunken Secrets Team sent me an e-mail asking for my game ID. How am I supposed to get that when I can't open the game?

 
Rosis123
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81 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Rosis123 on Aug 10, 17 10:39 AM
TMGamer99 wrote:
Rosis123 wrote:For example, now is reported to me that the player ALICE 5x offers the same to sell. And when I come to their island there is nothing.

There can often be a very long time between someone putting something in their market and the announcement being sent out.
So, it is quite possible that by the time you see it and visit their market, it has been sold and the money collected.


Du hast mich leider nicht verstanden, 5x ist etwas angeboten (gleiche Ware)
die es nicht gegeben hat, ich spiele nicht seit Gestern das Spiel.

Gruß

You unfortunately did not understand me, 5x is offered something (same goods)
Which has not existed, I have not played the game since yesterday.

greeting

 
Rosis123
Lobster
Lobster
81 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Rosis123 on Aug 10, 17 10:42 AM
Alyenbird wrote:The Sunken Secrets Team sent me an e-mail asking for my game ID. How am I supposed to get that when I can't open the game?


Versuche es mit Dr Felix Raport, da musst du das Spiel nicht auf haben.

Try it with Dr Felix Raport, because you do not have to have the game on.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mirandashell on Aug 10, 17 11:08 AM
Alyenbird wrote:The Sunken Secrets Team sent me an e-mail asking for my game ID. How am I supposed to get that when I can't open the game?


Ah hah! I knew it!

 
Guideo
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141 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Guideo on Aug 10, 17 12:06 PM
Rosis123 wrote:Du hast mich leider nicht verstanden, 5x ist etwas angeboten (gleiche Ware)
die es nicht gegeben hat, ich spiele nicht seit Gestern das Spiel.

Gruß

You unfortunately did not understand me, 5x is offered something (same goods)
Which has not existed, I have not played the game since yesterday.

greeting



Hi Rosie123,

I find with some I follow that they have regular things they put up and that familiar names are getting them. I figure they are regular customers and they know that island will have that item when they need it. I have some like that myself. They know that I put cotton up, so that goes faster than the announcement would get posted at the bottom of the screen.

Hope that makes sense.
.
.
.
Hallo Rosie123,

Ich finde mit einigen Ich folge, dass sie regelmäßige Dinge haben, die sie aufstellen und diese vertrauten Namen bekommen sie. Ich glaube, sie sind Stammkunden und sie wissen, dass die Insel dieses Element haben wird, wenn sie es brauchen. Ich habe so etwas selber. Sie wissen, dass ich Baumwoll-up, so dass geht schneller als die Ankündigung würde auf der Unterseite des Bildschirms gepostet werden.

Hoffe, das macht Sinn.

 
 
 
 
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