bfgArinelle
Moderator
Moderator
1,408 Posts

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by bfgArinelle on Apr 3, 18 1:56 PM
Hi bill314,

I'm sorry to hear about the trouble completing that achievement. Since it sounds like the requirements for the achievement have been met, please go ahead and send a message to our Midnight Castle Support Team with your Friend Code so they can better take a look into what's going on here. They have better tools for looking over game accounts than our Moderator team does, so they're our best bet in cases like this.

If there are additional questions or concerns about this, you're also welcome to PM one of our active Moderators. We'll do all we can to assist.

bfgArinelle

 
kdreetz
Herring
Herring
333 Posts

MC Too Big - 852MB!

[Post New]by kdreetz on Apr 4, 18 5:49 PM
My Android tablet can't hold Midnight Castle anymore with the new update. It won't let me move the game to an external SD card either. I don't like the Android instability and having been dealing with constant game crashing for over a year. My question: If I get an iOS or Windows-based tablet, can I transfer my Android game to one of those platforms instead? Or do I have to stay in the Android family? 720852

Thank you!!

 
bfgIlinalta
Moderator
Moderator
3,771 Posts

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by bfgIlinalta on Apr 5, 18 2:57 PM
Hello kdreetz,

While we may be unable to directly transfer that progress from an Android device to an iOS one, our teams are certainly capable of rebuilding or restoring your progress on a different type of device. What I recommend is providing our Midnight Castle Support Team the following details if you would like to transfer your progress between different types of devices:

- The original game's on the old device's Friend Code
- The new game's on the new device's Friend Code
- The level of the original game
- The original game's diamond and coin totals
- The original game's inventory, pets, and avatars

While the Friend Codes won't allow us to directly transfer between different types of devices, this information will help our teams with making another progress file on a different type of device. It might also be helpful to take screenshots of your inventory, pets, and avatars, if possible, as this can help with providing what was originally on your old device. For more help with taking screenshots, please see our article below:

Taking a Screenshot

In the meantime, if you would like further support for the issue you are seeing, please don't hesitate to contact our Midnight Castle Support Team with the details provided here. Our Reps may have troubleshooting steps to provide for this, or suggestions that may help. In any case, they'll be certain to follow up as soon as they are able to do so.

Thank you for your patience, and I am sorry that there seems to be trouble with the game. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by Weepingpine on Apr 8, 18 1:33 PM
Is anyone having the issue that the screen breaks up & goes black intermittently? It's like when the TV is about to go out during a storm. I'm playing on a Kindle Fire 10 & the Wi-Fi connection is fine. Only happens with this game.

 
bfgArinelle
Moderator
Moderator
1,408 Posts

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by bfgArinelle on Apr 8, 18 3:09 PM
Hi Weepingpine,

I'm sorry to hear this has been happening! When there are display or performance issues on a mobile device, a good place to start is closing out background apps that could be using up memory the game needs to work well. For most Kindles, this can be done by tapping on the square symbol at the bottom-right corner of the screen to bring up a list of all the apps currently active. Swiping across on an unwanted app will close it, and then you can get back to the game by on the Midnight Castle app in that list. It's also a great idea to power the device on and off after this, if closing out background apps doesn't seem to help.

Sometimes reinstalling is a good idea, though this is generally something we only suggest as a last resort. For more troubleshooting ideas, please take a look at the following link:

Crashing, freezing, game won't open

If these tips do not resolve the issue, please contact our Midnight Castle Support Team and include your Friend Code in the email to them. You're also always welcome to PM one of our active Moderators with any questions. We'll do our best to help out.

bfgArinelle

 
 
 
 
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