craftysherry
Guppy
Guppy
142 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by craftysherry on Mar 12, 17 6:16 PM
helpmisterwizard wrote:I got a rusty nail as a gift; but every time I try to retrieve it I get a "lost server" message. I hit "retry" and I can put the nail back in the gifts I want and it immediately comes back as a received gift from the same person. I have given up trying and put the barrel in it's place. I have received other gifts from this person since but can't remove the nail from gifts received. I like keeping the nail on my gift list because it helps other players with an easy gift. I have deleted and reinstalled the game twice and it didn't help. please help me with this and previous issues I've submitted. Once again I have PC. Thank you


Hi helpmisterwizard,
This answer is in reguards to your nail gift and the words "lost server" ... you have a friendly glitch so count it as a bonus for as long as it lasts ! You'll never have to request it as a gift, you can help your friends who need it and if you have the Alter available you can sacrifice many for coin. I too have this friendly glitch It doesn't seem to harm the other player (after the original nail was accepted as a gift). So keep accepting it, guilt free, and enjoy the bounty

Edited on 03/12/2017 at 6:29:01 PM PST


 
bfgBellerophon
Moderator
Moderator
7,487 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgBellerophon on Mar 13, 17 8:16 AM
Hello Everyone,

Thank you to everyone for taking the time to report your experiences in the designated technical thread for Wanderland. I'm sorry to hear that various issues such as issues with quests, ship timers. We definitely want to help get things up and running with the issues reported here. It is recommended to refer to the following help page to run the game as an administrator. This will help the game obtain the necessary permissions to run as it should.

Run Game as Administrator

If the above steps in the help page do not resolve the issues being experienced, or if there is a separate issue than what has been mentioned, please don't hesitate to reach out to our Customer Support Team if you haven't yet. Our Reps have the appropriate tools necessary to continue providing assistance.

For players who have already reached out to our Support Team, thank you for your patience as the teams works hard to help address the issues presented in the tickets.

Thank you for your patience and understanding. If there are any further questions, please feel free to PM any of the Active Moderators. We are all happy to listen and help out as best we can.

bfgBellerophon

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Aethne on Mar 23, 17 11:55 AM
I have the Belinik Army of Darkness quest going on, have already completed the quest by activating Demon Release Tools, but it's making me do it again after taking all the activators I collected.. Do I have to do this quest twice to complete it or is something going on.. I went through the steps above to run the program as an administrator and after doing so, couldn't launch the game at all, had to go back to original settings.. Can now run the game, but the quest is still there; I currently have Windows 10 on my laptop, game is running compatibility for Windows 8, messes up if I change it, don't know if that has anything to do with it?

 
bfgBellerophon
Moderator
Moderator
7,487 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgBellerophon on Mar 23, 17 1:13 PM
Hi Aethne,

Thank you for taking the time to post what you are seeing within your game as well as what troubleshooting steps you have taken. Since running the game as an administrator should help the game obtain the necessary permissions to run appropriately, please reach out to our Customer Support Team with a Dr. Felix Diagnostic Report. Please provide details of what you are seeing and what occurs when changing amongst your settings. The support team has the appropriate tools to look into this further for you and provide assistance based on your computer's configurations.

Thank you for your patience and understanding as the forums aren't equipped to provide in depth technical assistance. If you have any questions, feel free to PM any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by geno_aleshia on Mar 25, 17 2:51 PM
I click on the game to play it and nothing happens. I have tried to uninstall and reinstall and still nothing. I habe tried click on it in the manager and I have tried clicking on the shortcut on the desktop. This has been happening for two day so. It has been over two months since I have played it. Any help will be appriated I would really like to play the game again.

 
 
 
 
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