Daxadillion
Barracuda
Barracuda
3,270 Posts

Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by Daxadillion on Apr 12, 18 12:42 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/12/2018 at 8:17:02 AM PST


 
gnewburn
Herring
Herring
343 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by gnewburn on Apr 12, 18 4:10 AM
yet again I get the error when trying to play a game.I was trying to play I have a PC & windows 10

 
leacraw
Shark
Shark
14,048 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by leacraw on Apr 12, 18 7:57 AM
Hint has a quirk. It will say nothing to do there, whole scene or close-up, and then send me back into the scene, where it then works. I'm not sure if I'm mis-clicking or not.
Running PC Windows 10.
lea

 
bfgArinelle
Moderator
Moderator
1,412 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by bfgArinelle on Apr 12, 18 8:16 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
JIs76
Sea Anemone
Sea Anemone
2 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by JIs76 on Apr 12, 18 8:22 AM
I keep getting the 801100 error code. I've tried to change the advanced settings several times now, according to the help page and restarting the computer after that. Nothing helps.... I have windows 8.1.
What else can I do to get the game installed?

 
bfgBeruna
Moderator
Moderator
2,459 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by bfgBeruna on Apr 12, 18 9:07 AM
Hello Everyone,

I'm sorry there have been troubles with Grim Facade: Broken Sacrament Collector's Edition. Let's try some troubleshooting.

gnewburn and leacraw: Please check to see whether the computer's video card driver is up to date. I'd also recommend running the game in Administrator Mode. Those processes are outlined in the respective help articles below:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

JIs76: Error code 801100 can be caused when an antivirus or security program blocks a game's installation. Please see the help article below for further guidance.

Errors 703, 801, 802, 803, and 810

Please email our Technical Support Team if these suggestions don't resolve the game's issues. They'll be happy to replace this title.

Thank you for your patience, and please have a lovely day.

bfgBeruna

 
gnewburn
Herring
Herring
343 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by gnewburn on Apr 12, 18 10:35 AM
all my cards are up to date..Have tried to do it under administration still no go..My Hubby is an IT manager for corporation still nothing.I have to feel it has to be with windows 10..I had bought 2 games cant play, at least now I try to play before buy, as you can tell I was a big buyer on Thurs & Sat..so very disappointed


 
bfgBeruna
Moderator
Moderator
2,459 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by bfgBeruna on Apr 12, 18 11:18 AM
Hello gnewburn,

Thank you for giving my suggestions a try. I'm really sorry they didn't fix Grim Facade: Broken Sacrament Collector's Edition. If you email our Technical Support Team, they'll replace the game for you as quickly as possible. We really appreciate your patience, and I wish you all of the best.

bfgBeruna

 
JIs76
Sea Anemone
Sea Anemone
2 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by JIs76 on Apr 12, 18 11:18 AM
Thank you for your help. Download succeeded after reinstalling the game manager app.

 
bajacalla
Guppy
Guppy
135 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by bajacalla on Apr 12, 18 11:43 AM
interesting error. downloaded the game, tried to open it and was told it wasn't optimized for my Mac. impossible for me to have downloaded the PC version. so, I tried to delete it, and was told that it was running so couldn't be deleted it. right clicked on the icon and hit "quit," but it doesn't quit and will not delete, cannot play. what's up with that?

 
hagglebag
Seahorse
Seahorse
39 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by hagglebag on Apr 13, 18 9:18 AM
Was playing ok until I called the boatmen over. Took me across to the landing stage then completely froze couldn't ctrl Alt Del so had to turn the computer off. I am running windows 10.


 

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by gbartilucci on Apr 15, 18 6:39 AM
I'm playing the HOP to open the clock and I can't pick up the 9th blade. I uninstalled and reinstalled, yet it continues.

 

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by jaffa7 on Apr 15, 18 10:02 AM
Same here. Cant pick up the final blade in the HOP. Frustrating !

 
rogr
Sea Anemone
Sea Anemone
2 Posts

Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by rogr on Apr 15, 18 11:57 AM
Daxadillion wrote:A thread for any tech issues you may have. Please also include the operating system you are using.


using windows 7 the mouse will not work correctly

 
rogr
Sea Anemone
Sea Anemone
2 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by rogr on Apr 15, 18 11:59 AM
using windows 7 mouse will not work correctly

 

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by chantalvanca on Apr 16, 18 4:28 AM
Same for me :
Cant pick up the final blade in the HOP to open the clock

 
samisgram
Lobster
Lobster
88 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by samisgram on Apr 16, 18 5:24 AM
I had to leave and go back to HOP a few times before I could finally pick up the last blade.

 

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by jaffa7 on Apr 16, 18 8:09 AM
samisgram wrote:I had to leave and go back to HOP a few times before I could finally pick up the last blade.



So BFG are you going to fix this glitch seeing as its happening to a few of us ?

 
WilJul
Stingray
Stingray
5,670 Posts

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by WilJul on Apr 17, 18 9:05 PM
Playing on a Mac OS 10.8.5, and I too had difficulty picking up that blade. All I can tell you is that I FINALLY did it after making tiny millimeter small movements to find an active spot. That is a ridiculously small zone. This game had difficulty with it's active zone in other spots as well, but no others quite that bad. Super frustrating.

 

Re:Please post any TECH ISSUES for Grim Facade: Broken Sacrament Collector's Edition here.

[Post New]by greengrassyhill on Apr 18, 18 7:32 PM
jaffa7 wrote:Same here. Cant pick up the final blade in the HOP. Frustrating !


I am another player who cannot pick up the 9th blade.
Running Win7 on 64 bit machine.
All drivers up to date.
Any suggestions on how to get past this glitch?

 
 
 
 
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