bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Nov 15, 17 4:40 PM
Hello vicki5741,

I'm sorry to hear that has happened while playing Wanderland. Usually, the enemies that need to be battled will appear after some time, even if it seems like none of the required ones are showing up. Also, sometimes defeating what is available can help with getting the right enemies to spawn. After winning a battle, the fight may reappear on the map after some time has passed. The best thing to do if you can't find the battle you need is to try clearing what battles are available to increase the chances of the right one appearing.

If after clearing some of the battles you are still not seeing what is necessary to continue progressing, I recommend seeing if playing this game as an Administrator if playing through the Big Fish Games app. If it is helpful, the following article may help with running this game with those Administrator permissions:

Run Game as Administrator

If this is happening through your browser or those steps don't seem to help out, please contact our Technical Support Team with a description of what is occurring and what steps you've tried to resolve the issue. Our Reps will be sure to follow up as soon as possible.

Thank you for your patience, and I hope this helps out. Don't hesitate to PM me or any of our other active Moderators if there are further questions or concerns. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by usagi12884 on Nov 16, 17 8:01 AM
All of my enemies have disappeared. It's been a few weeks since I last saw one. How can that be fixed?

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Nov 17, 17 5:14 PM
Hello usagi12884,

Welcome to the forums! I'm sorry to hear there appears to be no enemies available when trying to play. I can absolutely provide some suggestions as well as who to contact should more assistance be necessary.

If there are any enemy battles, be sure to complete them to make new battles appear. If there are no battles at all, please contact our Technical Support Team with a description of what you are experiencing and your current progress in the game as well as any steps you've taken to try to resolve the issue. This information will help our Reps assess how to best continue assisting and they will do their best to get back in touch as soon as they can.

Thank you for your patience, and I'm sorry this seems to be happening. I hope it clears up on its own, but please contact our Support Team if the issue continues. Also, if there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by tinyminimoo on Dec 2, 17 10:46 PM
Issues wanderland

portals ,,cant do any of the puzzels inside and are always sleep, some portals
are locked and cant get in them at all.
ogres,,,, dont appear,
energy bar,,,,, takes 2 days to fill
no upates at all
side bar for doing puzzels,,, only has 2 instead of the 4 original ones

 
nocindy
Squid
Squid
69 Posts

Problem using rubies to buy inventory for quest.

[Post New]by nocindy on Dec 7, 17 7:47 AM
Wanderland Issue - Using rubies to purchase items to fulfill a quest.

My Player ID is 42401 in Wanderland, played on a Windows 10 PC at level 76.

My problem is this morning about 9:35 (ish) 12/7/2017, I needed some pink shells and since the ship hasn't arrived as it used to unless you call and pay for it, I thought I would try it again after not doing so since it stopped arriving on its own.

I called and paid $1000 (I believe) for doing it. I had two (2) of the three (3) required items needed but had to provide three (3) Silver Necklaces which would be found in the "Windmill". I didn't have enough grain for one visit let alone a minimum of three tries, so I bought 30 (thirty) bags of grain to see if I could accomplish this task without further expense. However, after paying for Thirty (30) bag @ 9 rubies per 10 bags, a total of 27, they did not show up in my inventory, so I tried once more and still they weren't added.

After spending my precious rubies and dollars to fill the ship and couldn't do so because the grain didn't show in inventory, feeling frustrated I paid to buy the necklaces in the ship. I can't recall exactly the cost of that transaction in rubies, but am sure you would have that information.

What I would like to know is if I can recoup some of the cost I paid to fill the ship. Also, I have bought items before as recently as this morning before this problem and didn't have this issue. I would be grateful for any assistance you can give me. If you need further information, please contact me. If you need my email address, I will be happy for send it but I believe you can get that information from my Player ID.

Thank you in advance,
nocindy Player ID 42401

Edited on 12/07/2017 at 11:01:15 AM PST


 
matylda383
Seahorse
Seahorse
20 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by matylda383 on Dec 8, 17 9:24 AM
Today, when I play Wanderland my computer unexpectedly shut down. After restore I start game again and - surprise - I am on level ONE, before 103. How I can back to my 103 level?

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Dec 8, 17 1:43 PM
Hello Everyone,

Thank you for taking the time to report the issues that have been encountered while playing Wanderland.

tinyminimoo, I'm sorry to hear that those portals don't appear to be opening up properly and other display issues are appearing. In this case, I recommend getting in touch with our Customer Support Team with a description of what you are experiencing. Our Reps will be sure to follow up as soon as they can.

nocindy, we're sorry for the continued airship troubles. This known issue does impact some of our players, and may need an update from the appropriate teams to resolve. It is frustrating to use resources and not receive rewards for completing tasks, so I recommend contacting our Customer Support Team with a description of what you have experienced and any purchases that seem to have been effected by those issues. Our Reps will follow up as soon as they are able to.

matylda383, I'm sorry that there was a loss of progress. Unfortunately, our Reps are not equipped with the tools necessary to restore or transfer a lost account and we may be unable to restore that lost progress. However, if you've made purchases and are unable to utilize them now, please contact our Customer Support Team with a description of what has occurred as well as purchases that are now unavailable.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by OtterPop314 on Dec 15, 17 12:10 PM
Well, this is odd. I finished a quest, the reward for which was a bucket for one of the portal requirements. I got the usual "You have found an amazing thing!" screen, but the circle is empty (no bucket) and I can't do anything further in the game. The only thing I can do is go into my taskmaster and kill the app. (I'm on a PC.) I've tried rebooting my computer, and uninstalling and reinstalling the game, but I still have the same problem. Is there a way to fix this?

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Dec 15, 17 1:44 PM
Hello OtterPop314,

I'm sorry to hear that this has occurred. Since it sounds like uninstalling and reinstalling hasn't assisted and restarting the computer didn't seem to work, I unfortunately do not have more suggestions to try.

As a quick reminder to our players, the decision was recently made to no longer provide updates for this title. For more information about this, please see our announcement below:

An important announcement regarding Wanderland - December 11, 2017

This particular issue has been reported by other players in the past, and may require an update to resolve. This means this issue may persist unless the above decision is changed. My recommendation is to contact our Technical Support Team with details of what has occurred. Our Reps will be sure to follow up as soon as they can.

Thank you for your patience, and I apologize that this has impacted your game play. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by OtterPop314 on Dec 15, 17 4:02 PM
Actually, I just came back to the forum to say the problem is solved. Not sure how, I just tried clicking on a few different elements of the game and *poof* I was able to get my bucket and continue. yay!

 
lobajazz
Seahorse
Seahorse
30 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by lobajazz on Dec 16, 17 4:17 PM
my game is back to zero I had over 90.000 Gold and almost 700 gems, now I am level 1 again. I wrote to the support team, but all they offered me, was a coupon for another game. That's nice, but I want to play MY game, what can I do now? It's been three days that my game didn't come back to where I was. That's very upsetting!

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Dec 20, 17 12:40 PM
Hello OtterPop314 and lobajazz,

Thank you for your time and for reporting your experiences with Wanderland. Thank you for updating us on the issue being experienced OtterPop314, I'll be sure to make note of this for any players who report a similar issue going forward. That could be helpful since the hard decision was recently made to no longer offer updates for this specific game. For further information about that decision, please see our announcement below:

An important announcement regarding Wanderland - December 11, 2017

lobajazz, I'm sorry to say that our teams are not provided the tools to restore lost progress with this specific game. What I recommend is to reply to the last response you received from our Support Team to follow up and let them know if you've made any purchases for this specific game, as our Reps would be more than happy to refund purchases you are unable to utilize due to this loss of progress.

Thank you for understanding the limitations of our team for this specific game, and I'm sorry that there was a loss of progress. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
lobajazz
Seahorse
Seahorse
30 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by lobajazz on Dec 21, 17 11:33 AM
the support team only offers another game...I feel chated.

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Dec 22, 17 2:46 PM
Hello again lobajazz,

I'm sorry that we are unable to offer restoration of lost progress for this game. As stated in my last response, our Reps do not have the tools necessary to provide restoration or transfers of progress in the game Wanderland. I've followed up with our teams regarding this and it appears our teams were able to assist with refunds for those purchases that are unable to be utilized.

Thank you for understanding that we are limited in how we can assist when a player loses their progress in Wanderland. I wish we could restore that progress, but since we are not, we are more than happy to help with purchases made in the game, since you are unable to use them now. Thanks for your time, and if there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 12/29/2017 at 12:45:25 PM PST


 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by breezy4297 on Dec 26, 17 10:43 PM
Hello. I would dearly love to know what things OtterPop314 tried that got the game to work again. I have the same exact issue with my game and NOTHING I have tried is working. I still have an empty circle where a bucket should be and can go no further with the game. Each time I try something I end up having to resort to the Task Master to close out everything as the game freezes.

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Dec 29, 17 12:49 PM
Hello breezy4297,

I can absolutely provide what they have tried to resolve the issue where sometimes an item doesn't seem to be rewarded properly. In this case, the player clicked on different elements of the game until the Bucket appeared or was able to be retrieved. While this may not work for all players, it seems to have worked in that instance.

Since this sounds like an issue that has been previously reported and may need an update to resolve fully, it may be that the game will continue to have this issue occur for some of our players. I'm sorry that this is the case and for more information regarding the recent decision to no longer provide updates to this game, please see our announcement below:

An important announcement regarding Wanderland - December 11, 2017

I hope that workaround works, but if not, please don't hesitate to contact our Customer Support Team if you are unable to continue playing the game or if purchases made in the game are no longer available. Our Reps are not equipped with the tools necessary to provide items or restoration of progress, but they can provide assistance for missing purchases that cannot be accessed any longer. Our Reps will be sure to follow up as soon as they can.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by wanderland2017 on Jan 4, 18 5:02 AM
I am 67 years old, but not the current income. loan from the bank. How to play the game

 
bfgIlinalta
Moderator
Moderator
3,524 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgIlinalta on Jan 4, 18 1:14 PM
Hello wanderland2017,

It sounds like there may be a purchasing issue as well as a request for assistance with playing the game further. The first thing I want to do is recommend our Wanderland Tips and Tricks page on our blog, which might be able to assist with how to play the game:

Big Fish Blog > Walkthroughs > Wanderland Tips and Tricks

The above guide may be helpful in some of the general game concepts and how to play, as well as some suggestions on how to start and progress. I hope it's helpful!

If you would like assistance for a purchasing issue, or would like more help in playing the game, don't hesitate to contact our Technical Support Team with a description of what you are experiencing and the title of the game for further assistance. Our Reps are happy to assist and will be in touch as soon as possible.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 01/04/2018 at 1:14:28 PM PST


 

TECH ISSUES for Wanderland

[Post New]by TatsToo1 on Jan 9, 18 9:10 AM
Again I am getting no help from BIG FISH. I have spent a lot of money buying RUBYs , but I still am not able to move forward .
I will try to put the problem to you as simple as I can.
If you go to GRIM FOREST click and go to RIGHT ARCH and click, next go to CAVE ON RIGHT (next to face in tree) and that is the quest that has me blocked!!! I was in this QUEST and got to the PUZZLE, but couldn't figure it out , so I paid in RUBYS to bypass it. In turn instead of opening the next step in that Quest it Locked me out. I can't even enter CAVE. This started a ripple effect and there are about 10 different quests I can't get because they Cave has been locked!!!!
I will put this info up on in the chat room but, I think BIG FISH should fix the problem, because I am not high tech enough to understand any major tech issues.
wlly

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by wanderland2017 on Jan 9, 18 7:47 PM
I got the impression that 68 of the wandweland games do not come out of the box. My ID is 268062. Please do not hesitate to contact me. thank you

 
 
 
 
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