bfgBeruna
Moderator
Moderator
585 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Aug 11, 17 2:16 PM
Hello Anne2065,

Thank you for trying the steps I suggested, and I'm sorry they didn't work. Since the troubleshooting tools available to the Moderation Team in the forums are limited, I'd recommend contacting our Gummy Drop! Support Team. They'll be able to investigate what's happening more thoroughly.

Please include your User ID if it's accessible.

I wish you all of the best and welcome you to PM me or another active Moderator if any more questions arise. We're happy to be of service.

bfgBeruna

 
Anne2065
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Anne2065 on Aug 11, 17 2:44 PM
FYI JUST NOW
We just used the other IPAD
Just now ....went to App Store and match 3 came in
But it went straight into Sydney . And that city was done plus all other cities
have been lost that where done... So we took it out . ...
I will not try doing that here . Removing app and starting again..
there is a big problem with this upgrade ..or it's not ready for iPad
And their upgrade ..

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Terrapingal on Aug 13, 17 8:31 PM
Not sure I'd this is a technical issue or a recent update issue, but the number of gems accruing as you play a level is no longer being displayed. This detracts from the strategic fun of playing the game.

 
keitht53
Minnow
Minnow
229 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Aug 13, 17 11:57 PM
Terrapingal wrote:the number of gems accruing as you play a level is no longer being displayed.


I'm guessing you mean number of bricks, hats or gems rather than the green gems. If you need any of these for the level, the number remaining to collect is shown, but other resources aren't. I do agree that I also like to see what's going on, particularly if I'm collecting resources required for the current building.

 
Bugirl
Seahorse
Seahorse
31 Posts

Summer camp level 39

[Post New]by Bugirl on Aug 14, 17 5:09 AM
I just played the 2nd part of level 39 where I had to demolish 11 glass squares. I succeeded in getting rid of all the glass squares provided but it said I needed to get rid of 4 more to finish the level! There weren't any more!

Not certain that this is the correct place to log this complaint, but my last similar problem was redirected here so..............

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Terrapingal on Aug 14, 17 7:32 AM
Thank you keith53.. That's exactly what I meant, and for me it makes the game less enjoyable.

 
keitht53
Minnow
Minnow
229 Posts

Summer camp level 39

[Post New]by keitht53 on Aug 14, 17 10:24 AM
Bugirl wrote:I just played the 2nd part of level 39 where I had to demolish 11 glass squares. I succeeded in getting rid of all the glass squares provided but it said I needed to get rid of 4 more to finish the level! There weren't any more!

Not certain that this is the correct place to log this complaint, but my last similar problem was redirected here so..............


It's not a fault. You need to let one or more of the snow blocks explode to create additional ice blocks. I think we were all thrown by that when it first appeared.

 
bfgIlinalta
Moderator
Moderator
2,519 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Aug 14, 17 5:45 PM
Hello Everyone,

Thank you for taking the time to report your experiences while playing the mobile version of Gummy Drop!. It sounds like most of the issues that have been reported here are not technical in nature and are mainly feedback about either the recent updates to the display or in regards to a specific level in the Summer Camp set of levels. I wanted to swim by to discuss those reports as well as to help players who are seeing technical issues.

Anne2065, I'm sorry to hear that it sounds like you're still seeing trouble with the game. I recommend contacting our Gummy Drop! Support Team as my colleague bfgBeruna recommended. Be sure to provide your User ID if it is available. Our Reps will follow up to help further.

Thank you, Terrapingal and keitht53 for your feedback on how resources are counted in the game while playing. I can absolutely provide these details to the right teams so they know what players would like to see while playing. If there are any changes, a moderator will be sure to provide an announcement discussing those changes and how to install the update. Thank you for taking the time to help make our game as best it can be!

Bugirl, I can understand being unsure how to clear enough of those ice cubes when only part of what is required is provided. keitht53 is correct that there are bombs on the level that provide more ice cubes to break. Letting these bombs explode can allow you to complete the level, but don't let too many explode, otherwise it may not be possible to make the matches needed to win! I hope that helps out, but if you want, you can also ask for hints and strategies for this event city at the designated thread below:

Event City - Level Help

Posting there with the specific level and a description of what you are experiencing can help fellow players provide insights and strategies for those levels. Thanks for your time and I hope that helps out.

Thank you all for your patience as well. Don't hesitate to PM any of our active Moderators with further questions. We're happy to help.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by AbsNmelly on Aug 15, 17 8:47 AM
Gummy drop stopped working. I open it and opens then closes. This is happening on all my devices. Reinstalling doesn't work!!!! What's wrong???!!!!

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by laciga on Aug 15, 17 8:51 AM
Hi Moderators,

The iOS version on opening keeps asking for update and does not let play - but there is no new version in the App store?

Please help, thanks,

L

 
bfgIlinalta
Moderator
Moderator
2,519 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Aug 15, 17 3:17 PM
Hello AbsNmelly and laciga,

I'm sorry to hear that there's trouble with the mobile version of Gummy Drop!. Thank you for taking the time to let us know your experiences while playing and I wanted to swim by to provide some steps to take for players experiencing these particular issues with the mobile version of Gummy Drop!.

What I recommend for both is to reach out to our Gummy Drop! Support Team with a description of what has occurred as well as the device model and type being played on. It would also help to provide the operating system version those devices are running. Our teams will be sure to follow up as soon as they can to assist with what is being experienced.

Thank you both for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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