Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by Lady_Gin on Jan 27, 18 1:43 PM
eli173 wrote:
Lady_Gin wrote:Hello,

I was playing Dark Manor about two weeks ago and the game and my computer crashed. The next time I tried playing the game, I lost all of my progress, coins, gold and attractions. The game started me over from the beginning. Is there a way to get everything back? Most of the gold I had I paid for and I don't want to lose it.

I even tried to checking to see if it was under another manor, but there weren't any other manors in the list.


When you say the game started you over, I suppose you mean it gave you a new manor with a new name, not the old one but without resources.

You must write to customer support (link at bottom of page) and give them the exact name of your manor, as well as its ID, if you have it. Most likely, they will be able to restore it.


Thank you!

 
volzhi
Lobster
Lobster
88 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by volzhi on Jan 28, 18 4:36 PM
I have downloaded the game. I get a message that says "can't support monitor resolution" and the game won't open. what should the resolution be????

 
eli173
Manatee
Manatee
3,645 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Jan 29, 18 10:58 AM
volzhi wrote:I have downloaded the game. I get a message that says "can't support monitor resolution" and the game won't open. what should the resolution be????

This game doesn't have different resolution requirements than other BFG games (min. 1024x768, I think).This could be a glitch. Try a couple of more times to see if the game will open. If not, click on Customer Support link at the bottom of this page and submit a ticket.

In my opinion, this is the best and most unique game ever, but unfortunately it is no longer being updated. There's plenty of content, though, and it is definitely worth a try. Good luck!

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by sweetprules on Jan 29, 18 5:07 PM
Good evening I was just wondering has MC removed the train station from it's inventory, I can't seem to see it, anymore, if it's past the zodiac signs can you help me reach it.
Thank you in advance.

 
eli173
Manatee
Manatee
3,645 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Jan 30, 18 1:31 PM
sweetprules wrote:Good evening I was just wondering has MC removed the train station from it's inventory, I can't seem to see it, anymore, if it's past the zodiac signs can you help me reach it.
Thank you in advance.

Unfortunately this is a mistake made when the free items were added back in the store. They have left a wide gap after the crop circle and as a result several items after the zodiacs are there but are no longer visible. We have reported it in the forum but it has not been resolved.

 
bfgIlinalta
Moderator
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3,807 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by bfgIlinalta on Jan 30, 18 4:37 PM
Hello Everyone,

Thank you for continuing to provide your experiences with Dark Manor: A Hidden Object Mystery. I just wanted to swim by and let players know that while the items being reported are still available, they are pushed aside due to a display error. This issue has been reported to the appropriate teams, but we haven't received any additional information regarding this.

I wish I had more specific information, but do know that the right teams are aware of this having occurred. We continue to also provide any further issues or reports that players are providing either associated with this, or in addition to this, and I hope that those teams are able to address that sooner rather than alter.

In the meantime, don't hesitate to let us know if you see any other issues. Also, if there are any further questions or concerns about the forums or this game, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by sweetprules on Feb 7, 18 4:52 PM
Any word on an fix yet?

 
bfgIlinalta
Moderator
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3,807 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by bfgIlinalta on Feb 8, 18 3:26 PM
Hello sweetprules,

I can definitely look at what we've received real fast to see if we've been given any updates regarding that display issue in this game. After taking a look, it sounds like we haven't yet received further information regarding this. As soon as our team is provided further information, we'll be sure to update our players who are affected.

Thank you for your patience while the appropriate teams look into that issue. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
CSICSI8I
Jellyfish
Jellyfish
12 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by CSICSI8I on Feb 9, 18 1:19 PM
Hi there E!!!
its already 2 month we are waiting for something to go on in the game!!!!!!
I cant wait to see the suprise they will make for us!!!!
I hope it will be very soon!!!!!!

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by PrettiePaws on Feb 12, 18 2:23 PM
Not sure the next 2 questions are technical. I seem not to have a new thread button. 1. I see that the Auntie Boil is open for 0 price. 5 is the limit, I like Auntie Boil so got all 5, then I saw that as a bonus giveaway there was another Auntie Boil to make a total of 6. I got the 5 then got the the other from the completion of the Chapter 15. All of a sudden in some of my manors there are only 5 Auntie Boils. I have looked all over the manor thinking i might have deleted it or something. On 6 of my oldest manors dating back to 2012, I only have 5 but in some of the newer ones I have 5 or 6. Not consistent 2. On the matter of Energy, why when we log in the first time for the day we get "Fabulous Prizes" such as Energy. If we have 50 Energy and get 45 from the log in we have a total of 95 but when we level up and get a total over 50 Energy we lose the Energy we have earned by leveling up. Can that be fixed so we do get the Energy. It just seems unfair we earn by logging in, but when we earn by leveling up we get nothing.

Thanks

 
eli173
Manatee
Manatee
3,645 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Feb 13, 18 5:45 AM
PrettiePaws wrote:Not sure the next 2 questions are technical. I seem not to have a new thread button. 1. I see that the Auntie Boil is open for 0 price. 5 is the limit, I like Auntie Boil so got all 5, then I saw that as a bonus giveaway there was another Auntie Boil to make a total of 6. I got the 5 then got the the other from the completion of the Chapter 15. All of a sudden in some of my manors there are only 5 Auntie Boils. I have looked all over the manor thinking i might have deleted it or something. On 6 of my oldest manors dating back to 2012, I only have 5 but in some of the newer ones I have 5 or 6. Not consistent 2. On the matter of Energy, why when we log in the first time for the day we get "Fabulous Prizes" such as Energy. If we have 50 Energy and get 45 from the log in we have a total of 95 but when we level up and get a total over 50 Energy we lose the Energy we have earned by leveling up. Can that be fixed so we do get the Energy. It just seems unfair we earn by logging in, but when we earn by leveling up we get nothing.

Thanks

1. The only way to get six aunties is to FIRST get the 5 free ones, THEN complete the Chapter 15 Quest, in which case the game will be "forced" to give you your reward and the auntie icon will show "6 out of 5". So, I believe that in some of your old manors you had already completed the Chapter 15 quest, so you only got 4 free ones (which, as you know, were added recently), ie you never had 6 aunties in those manors.

2. Regarding the energy issue, it is a matter of semantics. When you get the daily prize, you get "an X (fixed) amount of energy". But when you level up, you just get "100% energy", and as the maximum level of game generated energy is 50, this means you just get a refill, ie 50 minus whatever you have on hand. But all you have to do to get full advantage of the refill is make sure you spend all your energy before you level up (not to mention the free gifts you can send from your other manors).

 
eli173
Manatee
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3,645 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Feb 13, 18 5:54 AM
PrettiePaws wrote:I seem not to have a new thread button.


Right beneath the last thread of the first page there's a large blue bar named "Create new discussion".

Edited on 02/13/2018 at 5:55:33 AM PST


 
Taaja
Squid
Squid
65 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by Taaja on Mar 16, 18 4:17 PM
Has anyone been having a problem with "The Spirits Do Not Detect An Internet Connection" when they are trying to get into their Manor? I am playing on windows 10, I have an updated version of Big Fish but tried to download it again anyway- it was a suggestion to try that. I have 3 games going and never had any problems with them except for graphics support, that has been giving a problem. I was getting the message that BF didn't support my graphics but all of my other BF games are playing fine, it's just Dark Manor that is having a problem. I hope I haven't lost my games but I just freeze on the opening/updating screen with the message about no internet connection. I have to "escape" back to BF page to close it. Any suggestions on what to try? My internet is fine with no problems. Really missing my Manors :-(

 
bfgIlinalta
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by bfgIlinalta on Mar 16, 18 4:30 PM
Hello Taaja,

Thank you for taking the time to provide us those details of what you've recently experienced in Dark Manor: A Hidden Object Mystery. I've gone ahead and tested this myself and am encountering a similar issue, and was able to reproduce this issue with some of my colleagues. We have let the teams behind the game know what we're experiencing so they know that this is occurring.

This message might mean that there's some trouble with the server for this game, and not with your internet connection, so I want to apologize for any confusion that error message may be causing. While I don't have further details at the moment, as soon as I receive more information, we'll be sure to let our players know what we've figured out here.

Thank you for your patience while we gather more information on what may be happening. In the meantime, if there are further issues or concerns, please continue to report them here or to any of our active Moderators. We're all happy to listen and help out as best we can.

bfgIlinalta

 
FlaFig
Guppy
Guppy
126 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by FlaFig on Mar 16, 18 6:09 PM
Taaja wrote:Has anyone been having a problem with "The Spirits Do Not Detect An Internet Connection" when they are trying to get into their Manor? I am playing on windows 10, I have an updated version of Big Fish but tried to download it again anyway- it was a suggestion to try that. I have 3 games going and never had any problems with them except for graphics support, that has been giving a problem. I was getting the message that BF didn't support my graphics but all of my other BF games are playing fine, it's just Dark Manor that is having a problem. I hope I haven't lost my games but I just freeze on the opening/updating screen with the message about no internet connection. I have to "escape" back to BF page to close it. Any suggestions on what to try? My internet is fine with no problems. Really missing my Manors :-(


Hi Taaja
I'm going thru the same thing. Sorry you are going thru it - but- I'm glad I'm not alone.
I hope they get this fixed fast, as I have a few games going & I miss them. Good Luck
Jo aka FlaFig

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by ABGamer on Mar 16, 18 6:16 PM
FlaFig wrote:
Taaja wrote:Has anyone been having a problem with "The Spirits Do Not Detect An Internet Connection" when they are trying to get into their Manor? I am playing on windows 10, I have an updated version of Big Fish but tried to download it again anyway- it was a suggestion to try that. I have 3 games going and never had any problems with them except for graphics support, that has been giving a problem. I was getting the message that BF didn't support my graphics but all of my other BF games are playing fine, it's just Dark Manor that is having a problem. I hope I haven't lost my games but I just freeze on the opening/updating screen with the message about no internet connection. I have to "escape" back to BF page to close it. Any suggestions on what to try? My internet is fine with no problems. Really missing my Manors :-(


Hi Taaja
I'm going thru the same thing. Sorry you are going thru it - but- I'm glad I'm not alone.
I hope they get this fixed fast, as I have a few games going & I miss them. Good Luck
Jo aka FlaFig

Hi FlaFig and Taaja, yeah me too. Same message I am getting as I just went in this morning and got my coins quota, energy for the day and everything else. Lucky I did this or else my daily gift will go back to Day 1. I am glad to see though the mod did respond in like and reported that the same problem was being experienced. I am relieved that I am too not alone and was able to play MC no problem. But like you I miss my Manor and not being able to view my grounds and walkers. Hopefully, they will fix this issue soon. *crosses fingers*

 
Taaja
Squid
Squid
65 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by Taaja on Mar 16, 18 7:23 PM
bfgIlinalta wrote:Hello Taaja,

Thank you for taking the time to provide us those details of what you've recently experienced in Dark Manor: A Hidden Object Mystery. I've gone ahead and tested this myself and am encountering a similar issue, and was able to reproduce this issue with some of my colleagues. We have let the teams behind the game know what we're experiencing so they know that this is occurring.

This message might mean that there's some trouble with the server for this game, and not with your internet connection, so I want to apologize for any confusion that error message may be causing. While I don't have further details at the moment, as soon as I receive more information, we'll be sure to let our players know what we've figured out here.

Thank you for your patience while we gather more information on what may be happening. In the meantime, if there are further issues or concerns, please continue to report them here or to any of our <a href="http://forums.bigfishgames.com/posts/list/672145.page">active Moderators</a>. We're all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by lfloyd on Mar 17, 18 9:48 AM
game says I have no internet connection, is the game down today?

 
dmhg
Jellyfish
Jellyfish
19 Posts

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by dmhg on Mar 17, 18 10:03 AM
lfloyd wrote:game says I have no internet connection, is the game down today?


Mine's been down since yesterday afternoon CST. All my other games are fine.

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by PrettiePaws on Mar 17, 18 10:08 AM
same here, started yesterday Just Manor. Oh well maybe they pulled the plug on the game with no notice

 
 
 
 
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