Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by Lady_Gin on Jan 27, 18 1:43 PM
eli173 wrote:
Lady_Gin wrote:Hello,

I was playing Dark Manor about two weeks ago and the game and my computer crashed. The next time I tried playing the game, I lost all of my progress, coins, gold and attractions. The game started me over from the beginning. Is there a way to get everything back? Most of the gold I had I paid for and I don't want to lose it.

I even tried to checking to see if it was under another manor, but there weren't any other manors in the list.


When you say the game started you over, I suppose you mean it gave you a new manor with a new name, not the old one but without resources.

You must write to customer support (link at bottom of page) and give them the exact name of your manor, as well as its ID, if you have it. Most likely, they will be able to restore it.


Thank you!

 
volzhi
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by volzhi on Jan 28, 18 4:36 PM
I have downloaded the game. I get a message that says "can't support monitor resolution" and the game won't open. what should the resolution be????

 
eli173
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Jan 29, 18 10:58 AM
volzhi wrote:I have downloaded the game. I get a message that says "can't support monitor resolution" and the game won't open. what should the resolution be????

This game doesn't have different resolution requirements than other BFG games (min. 1024x768, I think).This could be a glitch. Try a couple of more times to see if the game will open. If not, click on Customer Support link at the bottom of this page and submit a ticket.

In my opinion, this is the best and most unique game ever, but unfortunately it is no longer being updated. There's plenty of content, though, and it is definitely worth a try. Good luck!

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by sweetprules on Jan 29, 18 5:07 PM
Good evening I was just wondering has MC removed the train station from it's inventory, I can't seem to see it, anymore, if it's past the zodiac signs can you help me reach it.
Thank you in advance.

 
eli173
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Jan 30, 18 1:31 PM
sweetprules wrote:Good evening I was just wondering has MC removed the train station from it's inventory, I can't seem to see it, anymore, if it's past the zodiac signs can you help me reach it.
Thank you in advance.

Unfortunately this is a mistake made when the free items were added back in the store. They have left a wide gap after the crop circle and as a result several items after the zodiacs are there but are no longer visible. We have reported it in the forum but it has not been resolved.

 
bfgIlinalta
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by bfgIlinalta on Jan 30, 18 4:37 PM
Hello Everyone,

Thank you for continuing to provide your experiences with Dark Manor: A Hidden Object Mystery. I just wanted to swim by and let players know that while the items being reported are still available, they are pushed aside due to a display error. This issue has been reported to the appropriate teams, but we haven't received any additional information regarding this.

I wish I had more specific information, but do know that the right teams are aware of this having occurred. We continue to also provide any further issues or reports that players are providing either associated with this, or in addition to this, and I hope that those teams are able to address that sooner rather than alter.

In the meantime, don't hesitate to let us know if you see any other issues. Also, if there are any further questions or concerns about the forums or this game, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by sweetprules on Feb 7, 18 4:52 PM
Any word on an fix yet?

 
bfgIlinalta
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by bfgIlinalta on Feb 8, 18 3:26 PM
Hello sweetprules,

I can definitely look at what we've received real fast to see if we've been given any updates regarding that display issue in this game. After taking a look, it sounds like we haven't yet received further information regarding this. As soon as our team is provided further information, we'll be sure to update our players who are affected.

Thank you for your patience while the appropriate teams look into that issue. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by CSICSI8I on Feb 9, 18 1:19 PM
Hi there E!!!
its already 2 month we are waiting for something to go on in the game!!!!!!
I cant wait to see the suprise they will make for us!!!!
I hope it will be very soon!!!!!!

 

Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by PrettiePaws on Feb 12, 18 2:23 PM
Not sure the next 2 questions are technical. I seem not to have a new thread button. 1. I see that the Auntie Boil is open for 0 price. 5 is the limit, I like Auntie Boil so got all 5, then I saw that as a bonus giveaway there was another Auntie Boil to make a total of 6. I got the 5 then got the the other from the completion of the Chapter 15. All of a sudden in some of my manors there are only 5 Auntie Boils. I have looked all over the manor thinking i might have deleted it or something. On 6 of my oldest manors dating back to 2012, I only have 5 but in some of the newer ones I have 5 or 6. Not consistent 2. On the matter of Energy, why when we log in the first time for the day we get "Fabulous Prizes" such as Energy. If we have 50 Energy and get 45 from the log in we have a total of 95 but when we level up and get a total over 50 Energy we lose the Energy we have earned by leveling up. Can that be fixed so we do get the Energy. It just seems unfair we earn by logging in, but when we earn by leveling up we get nothing.

Thanks

 
eli173
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Feb 13, 18 5:45 AM
PrettiePaws wrote:Not sure the next 2 questions are technical. I seem not to have a new thread button. 1. I see that the Auntie Boil is open for 0 price. 5 is the limit, I like Auntie Boil so got all 5, then I saw that as a bonus giveaway there was another Auntie Boil to make a total of 6. I got the 5 then got the the other from the completion of the Chapter 15. All of a sudden in some of my manors there are only 5 Auntie Boils. I have looked all over the manor thinking i might have deleted it or something. On 6 of my oldest manors dating back to 2012, I only have 5 but in some of the newer ones I have 5 or 6. Not consistent 2. On the matter of Energy, why when we log in the first time for the day we get "Fabulous Prizes" such as Energy. If we have 50 Energy and get 45 from the log in we have a total of 95 but when we level up and get a total over 50 Energy we lose the Energy we have earned by leveling up. Can that be fixed so we do get the Energy. It just seems unfair we earn by logging in, but when we earn by leveling up we get nothing.

Thanks

1. The only way to get six aunties is to FIRST get the 5 free ones, THEN complete the Chapter 15 Quest, in which case the game will be "forced" to give you your reward and the auntie icon will show "6 out of 5". So, I believe that in some of your old manors you had already completed the Chapter 15 quest, so you only got 4 free ones (which, as you know, were added recently), ie you never had 6 aunties in those manors.

2. Regarding the energy issue, it is a matter of semantics. When you get the daily prize, you get "an X (fixed) amount of energy". But when you level up, you just get "100% energy", and as the maximum level of game generated energy is 50, this means you just get a refill, ie 50 minus whatever you have on hand. But all you have to do to get full advantage of the refill is make sure you spend all your energy before you level up (not to mention the free gifts you can send from your other manors).

 
eli173
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Re:Post any Dark Manor: A Hidden Object Mystery PC technical issues here only

[Post New]by eli173 on Feb 13, 18 5:54 AM
PrettiePaws wrote:I seem not to have a new thread button.


Right beneath the last thread of the first page there's a large blue bar named "Create new discussion".

Edited on 02/13/2018 at 5:55:33 AM PST


 
 
 
 
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