Marathon

[Post New]by Steph1982b on Feb 15, 18 5:19 PM
Thanks for the reply...I did recently build a monument and the flags for the marathon appeared but when I try to click on anything nothing will open. My passport I'd is
F29e2e81e92d4feeaae1ec04382bb004
Thanks for your time!

 
djsatane
Jellyfish
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by djsatane on Feb 15, 18 7:54 PM
as of today, gummy drop was slow to start, then it downloaded some update and i notice it runs some process in background called dispatcher service. Anyhow, me and my friend send lives and tickets to each other on daily basis, however after being able to send few lives today, now nothing happens whentrying to send more lives or requesting more lives, same problem occurs for my friend. if i click to send lives it just waits forever but it doesnt go through. also lives sent earlier dont show on inbox even we are both logged into face book in gummy drop. is there some problem on your server today?

 
djsatane
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10 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by djsatane on Feb 16, 18 4:43 AM
Just to update, since last night I am unable to request or send lives or resources/scratch tickets to my facebook friends in gummy drop, if I try to send life the game just forever waits but never goes through, if I try to request it hangs and I have to usually restart the game, I have tried reinstall, i have tried relogin to facebook, etc I am logged into facebook and biggames in game, thats not the issue, my progress is properly saved and loaded, my friend also started to have this issue on her end as well. And its not just 1 specific fb friend, i cannot request or send lives to any of the fb friends in game since last night. I hope this can be fixed soon, this seemed to occur after some kind of download gummy drop performed, since then there is some background process dispatcher service that runs on my android tablet that did not run before, since then this problem started. my passport number is 9833f26c67ff4d1873e6cefee5a2329 . one other note the planes showing my friends new open houses or if beat my score in city no longer fly either even though i am logged to fb in game, something is badly broken since last night.

Edited on 02/16/2018 at 6:21:54 AM PST


 
bfgBeruna
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Feb 16, 18 1:07 PM
Hello Steph1982b and djsatane,

Thank you both for reaching out and for your patience. I want to ensure you both receive the best help possible. Since the troubleshooting process to resolve these issues is more complex than what we're equipped to offer in the forums, I'd recommend contacting our Gummy Drop! Support Team. They'll be in touch as quickly as possible.

Your patience is sincerely appreciated. If more questions arise, you're always welcome to PM me or another moderator. We're always happy to be able to provide answers.

bfgBeruna

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Tina2036 on Feb 17, 18 1:51 AM
Hi, same problem hete. Not able to eens or receiver lives. Since yesterday.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Marjo767 on Feb 17, 18 6:06 AM
I play on an iPad and heve problems staying connected to fb. It turnsand turns for minutes and before I log out the game I always check if I’m still connected. Than I wait until there is a connection again before I close the game. Found out the bad way that all I had played was gone....
What can I change to stay connected to fb?
I’ In Miami, almost finished, so I’m not an inexperienced player.
Thanks for helping out.
Marjo767

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by rpjvbeek on Feb 17, 18 9:21 AM
Er kunnen geen levens meer gegeven worden. Tevens werkt het geven van cadeau's ook niet meer. Verder is er behoorlijke traagheid in het verbinden met facebook.

Alles wat gedaan kon worden is gedaan. Zoals laatste updates. Herinstallatie van het spel. Cache legen, en spel gegevens wissen. De laatste weken wordt het steeds lastiger om het spel behoorlijk te kunnen spelen.

Doe hier iets aan !!!

---

No more lives can be given. Also giving gifts does not work anymore. There is also considerable slowness in connecting with facebook.

Everything that could be done was done. Like latest updates. Reinstall the game. Clear cache, and clear game data. The last few weeks it has become increasingly difficult to play the game properly.

Do something about this !!!

 
djsatane
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by djsatane on Feb 17, 18 2:24 PM
rpjvbeek wrote:Er kunnen geen levens meer gegeven worden. Tevens werkt het geven van cadeau's ook niet meer. Verder is er behoorlijke traagheid in het verbinden met facebook.

Alles wat gedaan kon worden is gedaan. Zoals laatste updates. Herinstallatie van het spel. Cache legen, en spel gegevens wissen. De laatste weken wordt het steeds lastiger om het spel behoorlijk te kunnen spelen.

Doe hier iets aan !!!

---

No more lives can be given. Also giving gifts does not work anymore. There is also considerable slowness in connecting with facebook.

Everything that could be done was done. Like latest updates. Reinstall the game. Clear cache, and clear game data. The last few weeks it has become increasingly difficult to play the game properly.

Do something about this !!!


I have been wondering when something will be done about this. This is going to be 3rd now with this issue, in the past I would get lives from few of my facebook friends daily and also send lives to friends, same with scratch tickets, but now I can only play very little as none of the facebook features on gummy drop work at all anymore... My other friends all have same issue since thrs night. FACEBOOK features such as sending lives, requesting lives, sending resources, resquesting resources, requesting moves, sending scratch ticket, or even seeing ur friends beating ur high score on a city with flying plane DO NOT WORK SINCE THRS NIGHT. Its clear there is possibly issue with game communicating with facebook app or something along the way. Inviting friends no longer works either.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Purple_Squirrel7 on Feb 18, 18 7:03 AM
djsatane wrote:Just to update, since last night I am unable to request or send lives or resources/scratch tickets to my facebook friends in gummy drop, if I try to send life the game just forever waits but never goes through, if I try to request it hangs and I have to usually restart the game, I have tried reinstall, i have tried relogin to facebook, etc I am logged into facebook and biggames in game, thats not the issue, my progress is properly saved and loaded, my friend also started to have this issue on her end as well. And its not just 1 specific fb friend, i cannot request or send lives to any of the fb friends in game since last night. I hope this can be fixed soon, this seemed to occur after some kind of download gummy drop performed, since then there is some background process dispatcher service that runs on my android tablet that did not run before, since then this problem started. one other note the planes showing my friends new open houses or if beat my score in city no longer fly either even though i am logged to fb in game, something is badly broken since last night.


I’m in a Facebook group for Gummy Drop and there are dozens of people posting about this same problem. It got much worse since a recent update (I haven’t seen that update yet, and I’m not going to download it until these issues get fixed). Some have contacted Gummy support, but have gotten nowhere.

I hope Gummy Drop is aware that this is a huge issue that needs fixing ASAP

 
keitht53
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461 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Feb 18, 18 7:53 AM
My GD (Android) updated again last night. As I wasn't experiencing major problems before I can't comment on whether this one has sorted the problems out.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Stacymcdavis on Feb 18, 18 8:29 AM
I am in a gummy drop group with purple squirrel and he worded our concerns very well. I have been stressed by this game instead of being relaxed. Game freeze... coin loss... loss process on New York game when I logged out then back in. I cannot give or receive lives or give them out. I have sent 3 request to help, still waiting.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Vicki15davis on Feb 18, 18 2:41 PM
I can’t seem to receive any lives from friends or get requests for lives like I used to, this has been going on for the last few days. I have also connected to Facebook but there seems to be an issue, I have also checked with friends who are also having the same issues, seems to be an issue for a lot of people, please can You look into it. Thank you

 
djsatane
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by djsatane on Feb 18, 18 3:44 PM
Definitely issue with facebook and gummy drop, I understand its sunday, hopefully the team can tackle this during the week? Without being able to use facebook features such as lifes sending between friends find myself playing a lot less, since well me and bunch of friends cannot send tickets, resources, request etc.

 
bfgMurrumbidgee
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgMurrumbidgee on Feb 19, 18 8:24 AM
G'day,

I just wanted to drop in and let you know that the Gummy Drop! team is aware of the reported troubles with gifts in the game and they're hard at work on a fix for this as we speak.

We'll be sure to update our players here in the forum as soon as we have more information from the Gummy Drop! team.


bfgMurrumbidgee

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Tike1402 on Feb 19, 18 8:59 AM
Hi
Since last week i cannot send or receive lives. My phone just freezes and then i have to crash the game to get out of it. The rest of the game works fine and i can use it no problem i just cant send or receive lives. Can anyone help?

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by rpjvbeek on Feb 19, 18 2:18 PM
Yeah...Gummy Drop werkt weer na deze update. Alleen jammer dat ze geen bonus cadeau gegeven hebben.

Yeah ... Gummy Drop works again after this update. Just a pity that they did not give a bonus.

Edited on 02/19/2018 at 2:20:40 PM PST


 
bfgMurrumbidgee
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1,338 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgMurrumbidgee on Feb 19, 18 5:45 PM
Hiya,

I just wanted to pop back in to let our Android players know that we’ve been able to get to the bottom of the issues with sending and receiving lives and there is a new update available in the Google Play store.

bfgMurrumbidgee

Edited on 02/19/2018 at 5:46:04 PM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Pugmaster27 on Feb 25, 18 10:27 AM
Having trouble in Los Angeles on HH after 84-3. After completing this HH, I clicked on the button to purchase 2 luxuries of 1,500,000 each, requiring 10 gems to purchase. At the time I had 20 gems showing in the upper left corner. When I clicked nothing happen, so without looking at my Gem total I clicked again thinking maybe I hadn't hit the button correctly. Again nothing happen and after looking at my Gems on hand found the 20 were gone. I probably wouldn't have bothered reporting this, other than if I were to accumulate more Gems I feared this again not working. I hope this can be rectified as I can't continue without this purchase. I could not connect this game to Facebook as I have a previous game there and don't know how to delete it. Would like to delete and use present game on Facebook if you can tell me how to do it. I have found finally my User ID, WHICH IS HEREWITH. 102051794903353518.

Edited on 02/25/2018 at 1:48:06 PM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Pugmaster27 on Feb 25, 18 1:51 PM
Re my earlier post, I got the ID number from my Facebook account and y Facebook game is not the one I'm having the problem. I don't know if the User ID remains the same when playing multiple games.

 
bfgIlinalta
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3,807 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Feb 26, 18 10:22 AM
Hello Pugmaster27,

Thank you for your patience while waiting for some further assistance. It sounds like you may have found your User ID for one of your games, but are unsure if that's the one you need to provide. What I recommend in this case is to open the specific game you are seeing trouble with to collect the Passport number, which could also help our Support Team when contacting them.

Be sure to get in touch with our Gummy Drop! Support Team with that information you've provided here, as well as the ID and number you've collected for the specific game you are having trouble with. Our Reps will be sure to follow up to assist further as soon as they can.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta


 
 
 
 
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