Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by sparrow2424 on Mar 28, 17 9:31 AM
Whenever I try to buy the jewellery cart upgrade on the right, in bavaria it crashes

 
bfgIlinalta
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Moderator
2,036 Posts

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by bfgIlinalta on Mar 28, 17 1:04 PM
Hello Everyone,

Thank you for your patience while waiting on a response and for taking the time to report your experiences while playing Wedding Salon 2. It sounds like players are seeing a crash while playing and I wanted to provide some preliminary troubleshooting which may help as well as how to reach our Technical Support Team should more help be necessary.

Before I do however, I wanted to let players know that we continue to provide the reports for this game and content of this thread to the right teams so that they are aware of what is being experienced and can use that for their investigations. Thank you for your patience.

For players playing on Windows seeing a crash after installing the latest update, please see if the following steps are able to help quickly resolve that issue:

Game Crashing, Freezing, or Blank Screen

For any problems that continue after trying those steps, I recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to follow up with your request as soon as they can.

Thank you all again for your time and patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by butterfly82293 on Mar 28, 17 2:13 PM
Even with the update, the only way I can actually pull up the game is going through a bunch of steps and running it as an administrator.

 
jozee131
Jellyfish
Jellyfish
13 Posts

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by jozee131 on Apr 7, 17 10:25 AM
Updated game, now it won't load at all. Windows 10

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by firechild27 on Apr 7, 17 11:34 PM
for me it doesn't crash, but is...sticky is the only word I can come up with. I start the game and the cursor takes FOREVER to move, often it's so slow I have to exit out of the game from my home screen. I've installed the update, uninstalled and then reinstalled, and it's the same thing. Kinda bummed because it was working just fine before I left for vacation on 3/31/17, I come back and its like this.

 
eva338
Seahorse
Seahorse
20 Posts

Newest upgrade undid fixes from last upgrade

[Post New]by eva338 on Apr 8, 17 3:38 PM
I love this game and was so happy that the developers did an upgrade to fix the problem with the cocktails in Africa. However, the latest upgrade, which I was hoping would fix the lack of smileys and gold in Russia, reverted the Africa cocktail minigame so you don't know what kind of garnish the people want. aaargh, it's hard to get gold when you're not a mind reader.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by Marinersfan04 on Apr 8, 17 6:09 PM
Thank you for the update!! It now plays without exiting during gameplay. HOWEVER, there is no sound now!

 
jozee131
Jellyfish
Jellyfish
13 Posts

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by jozee131 on Apr 9, 17 4:05 PM
I can now load the game but it won't run or runs slow once I start a level! Windows 10.

 
bfgIlinalta
Moderator
Moderator
2,036 Posts

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by bfgIlinalta on Apr 9, 17 4:18 PM
Hello Everyone,

Thank you for taking the time to report issues found in Wedding Salon 2. It sounds like some players are seeing some issues and I wanted to swim by real fast with some suggested troubleshooting steps as well as how to contact our Technical Support Team with any further issues.

For players that have the latest update but are not able to run the game or are seeing the game run very slowly, it may be helpful to try to run the game as an Administrator because this will provide the game all the permissions it needs to run smoothly. The following page contains steps on how to run a game as an Administrator, if it is helpful:

Run Game as Administrator

For players seeing trouble on Windows 10, these operating system specific steps may be able to assist:

Windows 10

Marinersfan04, if there is no sound, what I recommend is seeing if these general steps may be able to help as some of the changes made with these steps can affect a game's audio:

Game Crashing, Freezing, or Blank Screen

For any problems that continue after trying those steps or if you'd like further assistance, we recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
georgiarealist
Guppy
Guppy
156 Posts

Newest upgrade undid fixes from last upgrade

[Post New]by georgiarealist on Apr 9, 17 10:53 PM
eva338 wrote: I love this game and was so happy that the developers did an upgrade to fix the problem with the cocktails in Africa. However, the latest upgrade, which I was hoping would fix the lack of smileys and gold in Russia, reverted the Africa cocktail minigame so you don't know what kind of garnish the people want. aaargh, it's hard to get gold when you're not a mind reader.


Exactly! Still no smileys or gold in Russia, the cocktail game has lost the garnish clues, and the darn thing still freezes sometimes. Like what happened with the Incredible Dracula 2 game, the update has done more harm than good. Please get them to put it back.

Addendum: After struggling through to the end with all gold, completing the 3 house locations, the gift on the patio disappears when it's clicked - no more cute surprise. It seems the update took away all the fixes the previous update had made and didn't really improve anything.

Edited on 04/14/2017 at 1:47:56 AM PST


 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by DesertChick on Apr 10, 17 7:04 AM
Windows 7. I updated the game, and now have trouble with the garnish in Africa. It doesn't work like it did before. Before the update, I was able to choose the correct garnish. Also Russia still doesn't have the smileys and gold. Very frustrating.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by Sanctuary79 on Apr 10, 17 10:34 AM
Running Windows 10. Was crashing as soon as level started. Followed tech advice and now not loading at all.

 
RenaRF
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by RenaRF on Apr 10, 17 1:20 PM
UGH. Operating system is Windows 10 Home on an HP touchscreen laptop (HP Envy). Game crashes. Constantly. Finally to the point now where it won't even let me play a level. I applied the update already - and it crashes. HELP!!

 
RenaRF
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by RenaRF on Apr 10, 17 1:31 PM
FYI: These instructions were completely invalid:

"Run game in XP compatibility mode:

After following the steps above to show hidden files, you should see a faded or greyed out icon for the game. Right-Click on the game's icon and select Properties.
Open the Compatibility tab and check the box for Run this program in compatibility mode for:.
From the drop down select Windows XP Service Pack 3.
In the Privilege Level section, if it's available, select Run this program as an administrator.
Click Apply then OK to exit the screen."

1. There is no "Compatibility Tab". At all.
2. Right clicking on the .exe file itself gives kinda sorta something like that
3. Eventually you can try to jerrymander it to choose XP Service Pack 3
4. You can also run it as an Administrator.

Before, it at least launched. Now it does *NOTHING*. I would like my money back, please. Or for it to be fixed quickly - and I don't mean a week. Thanks.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by Marinersfan04 on Apr 10, 17 2:23 PM
Same issue as RenaRF above. I followed the instructions for Windows 10 to Run as Administrator. Now the game will not even launch.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by prettyanel on Apr 10, 17 9:54 PM
Updated game now it doesn't work at all!! Fix or refund! This is ridicules!

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by qtlady77 on Apr 12, 17 10:42 AM
Now on the second update and the game will open but gets stuck on the screen where I would hit play. The cursor will move, but it will not get to the area where you can click on the buttons. Windows 10.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by Terri1440 on Apr 12, 17 4:37 PM
I'm having the same issues with this game as everyone else. I got a message stating A problem caused the program to stop working correctly. Windows will close the program and notify me when its fixed. I thought it was fixed with the update. very disappointed in the game. I have an Hp computer and windows 8.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by aleonard0 on Apr 12, 17 6:15 PM
Holly has disappeared from the game after getting through the first several locations. Even when i go back an try to replay prior levels, she doesn't show up. It's like she is suddenly missing from the game, and you can't play without her.

 

Re:Please post any TECH ISSUES for Wedding Salon 2 here.

[Post New]by Sanctuary79 on Apr 13, 17 9:57 AM
Have just received a games voucher as compensation. Hope they fix this game as really like it.

 
 
 
 
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