bfgRhone
Manatee
Manatee
4,302 Posts

Post any The Island: Castaway 2 technical issues here only

[Post New]by bfgRhone on Dec 14, 11 12:21 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
Peachy1969
Squid
Squid
64 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by Peachy1969 on Dec 14, 11 5:30 AM
I downloaded the trial for this game and every few minutes, it "stuck" and I had to wait to continue on with the game.

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by doughboy001 on Dec 14, 11 9:22 AM
Game won't open after installing.

 
rebacin
Squid
Squid
77 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by rebacin on Dec 14, 11 11:10 AM
Having problem, lets me put in player name but then game gets stuck and I manually have to shut down computer. Frustrating as I was so looking forward to playing.

 
chiniakbay
Starfish
Starfish
51 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by chiniakbay on Dec 14, 11 12:42 PM
The cursor is really slow and jumpy. How can I fix that?

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by Tridolshe on Dec 14, 11 1:25 PM
I also am having some technical issues. Bought the game after playing my free hour, and then within 5 minutes, the screen got "stuck". It actually locked up my entire computer, and I had to do an improper restart. Ran all my virus-scanners, and they came up clear. Played game again, and had to wait about 5 minutes for that part to CRAWL by. Now I'm to a point where I had to go to the marsh and use the eye potion to grab some plants. Did that, tried to head back out of the marsh, and the game locked up. Restarted game, and it had saved me in the position I had last been in. Unfortunately, I can move about 1/2 inch in any direction, but that's all. Won't let me get out of the marsh by running normally, or by clicking a point on the map. And, I'd gladly let the crocs eat me, but they're not close enough in my 1 inch circle I can travel to trigger them, and make them come "kill" me for a restart.

GRR!

 
bfgHondo
Manatee
Manatee
3,712 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by bfgHondo on Dec 14, 11 1:26 PM
Hi fishies,

If your game is freezing (Peachy1969 and rebacin), won't open (doughboy001), or if you're experiencing any issues with your cursor (chiniakbay), you may want to see if there are any available updates for your video card drivers and other graphics software. The following help article will help you locate these updates:

Game Crashing, Freezing, or Blank Screen

If your game still isn't running properly after completing those steps, please contact Tech Support and one of our reps will be happy to take a closer look at this with you.

Hope this helps!

-bfgHondo

Edited on 12/14/2011 at 1:26:39 PM PST


 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by Sandy1074 on Dec 16, 11 3:55 PM
Downloaded the demo to day. It told me that the trial was expired. Never even played it.

 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by bfgArnoStyx on Dec 16, 11 4:27 PM
Hi Sandy1074,

Please try exiting out of the Game Manager then restarting it to see if the Trial time comes back. If not, you may want to see if uninstalling and reinstalling the game will help. Hope this helps!

-bfgArnoStyx

Edited on 12/16/2011 at 4:28:05 PM PST


 
ruemica
Jellyfish
Jellyfish
10 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by ruemica on Dec 22, 11 11:21 AM
I've been playing this game for a few days and have had no problems. However, today when I tried to open the game i'm getting an error "cannot find import; DLL may be missing, corrupt, or wrong version. File "d3dxof.dll," error 1073741674.
Now, it worked yesterday and nothing happened on my computer between yesterday and today. I'm like 80% done with this game and if I have to start over i'm going to be beyond annoyed.

 
ruemica
Jellyfish
Jellyfish
10 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by ruemica on Dec 22, 11 11:30 AM
I think i've solved my own problem. I rebooted (which didn't solve it) then I googled the error and found that it may be related to directx problems so I updated that, i had the most up to date version so it didn't download anything. But now the game seems to want to play. So not sure how/why it happened or how/why it's fixed.

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by AandAsmummy on Aug 27, 12 8:41 AM
i brought the game after the trial but when i click to play it comes up with some other page that says my trial has ended and to buy and enter code to play it when i click this it goes to some page called '****'. ive tried deleting game to re install but that comes up with some error thing. also tried system restore but it wont even start that cause it says there is a disk error on drive c but wont even fix it.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by bfgMonongahela on Aug 27, 12 12:40 PM
Hi AandAsmummy,

I'm so sorry to hear you're having such trouble with your new game!

You shouldn't be directed to any other websites when you try to play one of our games, so it definitely sounds like something odd is going on!

Please get in touch with our Tech Support team, so they can take a look at everything and see why all those unusual messages are popping up. They'll work with you directly from there to get everything resolved.

You can contact them by clicking here to submit a support ticket via email. Or if you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 
mer72
Sea Anemone
Sea Anemone
8 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by mer72 on Jan 22, 13 9:28 PM
No matter how many times I play this game, I cannot get the "cloud" on the map at the top right of the Sanctuary to disappear, meaning I cannot get the 100% of the island achievement. I am very frustrated. I have run near that area as close as I can get from all accessible points, but after the ending cut scene, the top right sanctuary is still "unexplored" keeping me from that trophy. Any advice?

 
Deeisme
Lobster
Lobster
83 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by Deeisme on Mar 18, 13 10:28 PM
I was soooo happy when part 2 came out, but I have real issues with the new bag stuff.....I have played this game, only one time, when it worked great....now it NEVER works, ever, again, all thanks to the bag thingy....give us a patch for this junk or please delete this game.....too many bugs and way to many freezes on this one...I know Bigfishgames can fix this and pleaseeee do fix it, cause it looks and seems like a fun game, just like the last one....LOTS of fun! Help us, please, Bigfishgames! Love ya!

 
try3cats
Parrotfish
Parrotfish
430 Posts

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by try3cats on Aug 17, 13 9:45 PM
FYI PROBLEM WITH GAME
After playing for hours today(Having a fun time running around the village and getting thing done . Without needing help or a walkthrough assist .) The game froze.
I got a strange noise and cursor would not move. I tried my tricks, even putting in a new battery in my cordless mouse and using the mouse on my laptop. No esc, no turning it off, no f 1-8, no ctl alt, and no ent .
I had to unplug and take out the battery to my laptop. Then I had to do a restart.
The game only put back since last autosave, I didn't loose to much of my game.
Just FYI that there is a problem.

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by archiedog on Oct 5, 13 7:49 PM
Hello, paid and downloaded it on iPad (iOS7) and it doesn't seem to resume from last end point. It says "autosave" or "game saved", but whenever i turn it back on, I have to start from scratch and create a new player. Have already replayed it twice and getting rather frustrating. On iTunes App there is feedback that this occurs on other user's devices as well.

Is there a patch for this? Otherwise would like a refund.

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by Debeblen on Dec 4, 13 2:05 PM
Game is frozen. Playing on iPad. Please help.

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by aelwyd on Mar 3, 14 7:43 PM
I can't figure out how to see which rarities and collectables I've achieved. I've picked up a bunch of rarieties, but they're not showing up anywhere. Is this a bug, or am I just missing something?

Thanks!

 

Re:Post any The Island: Castaway 2 technical issues here only

[Post New]by strem_ro on Jul 17, 14 8:55 AM
I get a very interesting behavior, the game background is black and the animation repeats itself over the screen over and over.... Is there a fix other then a refund?

 
 
 
 
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