covedon
Jellyfish
Jellyfish
14 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by covedon on Feb 14, 18 6:52 AM
I have Windows 7 and this is the first time I've had trouble with any of the Delicious Emily games.

Thank goodness this is just the demo and I haven't bought it yet.

Every time I go to play it goes fine for awhile, then completely freezes up and I have to go into Task Manager and end it, then open it again to keep going. I'll just start playing again, and it freezes up after a few minutes. I did send the problem to the developers, and they're working on it....so they say.

I've tried it in both full screen & windowed mode and it constantly freezes. My PC has all the System Requirements for this game so that's not the problem. Not buying this game until they fix this bug.

 
Talon95
Jellyfish
Jellyfish
14 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by Talon95 on Feb 14, 18 9:38 AM
My mouse pointer doesn't appear on the game screen. The pointer works everywhere else, including the screens on the Big Fish site and outside of the game environment. I thought that it might have something to do with using a custom pointer for the game vs. the standard pointer, as I've had that problem with other games in the past. But I can't find the usual settings dialog that allows you to make such a change. Looks like I'm not buying this one until the bugs are fixed.

Running on Windows 10, BTW.

 
6959
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by 6959 on Feb 14, 18 10:24 AM
also using windows 7, did everything listed to do, still keeps crashing. never had this problem with any delicious game before. they need to find what went wrong and fix it.

 
honest2
Starfish
Starfish
59 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by honest2 on Feb 14, 18 11:28 AM
uninstalled reinstalled updated stuff.
STILL stopping.
STILL can't play it
windows7 64bit

REQUEST ;perhaps you could inform us when new software updates are available TOO PLEASE.

Edited on 02/14/2018 at 11:29:07 AM PST


 
bfgArinelle
Moderator
Moderator
1,412 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Feb 14, 18 1:21 PM
Hi Everyone,

It sounds like there have been some crashing issues, freezing issues, and display issues while playing. All of the above can be related to the system's current setup not getting along well with the game. We can try to improve this relationship by following the steps from the following articles:

Game Crashing, Freezing, or Blank Screen
Screen Resolution

If the issues continue after trying out these tips, please contact our Technical Support Team. Our Moderators are also available to answer any questions we can, so please feel free to PM us any time.

Should any information come our way about updates for the game, we'll be sure to let our players know as soon as we have those details sent to us. Thank you, everyone, for your patience and understanding.

bfgArinelle

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by sherrera95127 on Feb 14, 18 3:07 PM
Bought this game and crashes at level 6, I am using Windows 7. DO I get my money back since this game does not work ?

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by GGrannyG on Feb 14, 18 3:46 PM
I bought this game and was so happy that it played like the original Delicious Emily's. It did have the missing child on one level, but played ok on that level. Then when I got to level nine it started having major problems. It crashed multiple times. I removed it and reinstalled it a couple of times and reinstalled drivers on my computer. Finally got it to play level nine. Then I started the challenge level between level nine and ten. It stated crashing again. Even with reinstalling it would not play through that level without crashing again. I tried to reinstall again and now it will not even reinstall. Unless you can fix the issues and tell me how to get the game to play properly I too want a refund.

 
SolarEclipse
Minnow
Minnow
230 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by SolarEclipse on Feb 14, 18 10:25 PM
lali559 wrote:I have Windows 10. The game keeps crashing in full screen mode but it doesn't crash in windowed mode.


This is true. I reported this exact same error to (# #) back in December of 2017 when it was released on their website. I have Windows 7 and I had the exact same problem. I went back and forth with customer service for weeks as they tried to blame it on my comptuer and my version of Open GL. But when I gave them all of my specs for my computer, they said it should work.

(# #) has known about this error for 2 months, now. As I have the e-mails with their customer support to back it up. They just ended up giving me a refund.

But I had the same problem. It kept crashing in full screen, but I was able to play it in Windowed mode. 2-month-old problem, unfortunately.

Edited on 02/15/2018 at 9:45:57 PM PST


 
srags1
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by srags1 on Feb 15, 18 7:54 AM
I purchased the game and it downloaded fine but it will not open. It tells me GL driver is not updated but I do not have trouble playing any other game. It is PC with windows 10.

 
tamk42
Herring
Herring
324 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by tamk42 on Feb 15, 18 8:45 AM
GRRRRRR!!!! Same as alot of people. GAME KEEPS CRASHING!!!!! I've played all of them and never had a problem. So now I know you're going to tell me to go check MY computer. again GRRRRR WE are basically paying $20.00 or using 2 credits to buy these collector's editions that are becoming JUNK!!! Stop blaming it on our computers. This is so freaking annoying!

 
covedon
Jellyfish
Jellyfish
14 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by covedon on Feb 15, 18 11:42 AM
I contacted the developers of this game via email. I received a reply back stating that they are aware of the freezing issue and are working to fix this bug.

 
SolarEclipse
Minnow
Minnow
230 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by SolarEclipse on Feb 15, 18 1:36 PM
GGrannyG wrote:I bought this game and was so happy that it played like the original Delicious Emily's. It did have the missing child on one level, but played ok on that level. Then when I got to level nine it started having major problems. It crashed multiple times. I removed it and reinstalled it a couple of times and reinstalled drivers on my computer. Finally got it to play level nine. Then I started the challenge level between level nine and ten. It stated crashing again. Even with reinstalling it would not play through that level without crashing again. I tried to reinstall again and now it will not even reinstall. Unless you can fix the issues and tell me how to get the game to play properly I too want a refund.


Sadly, I also specifically reported to (# #) that it crashed on Level 9. I went back to my e-mails with customer support from December 22, 2017 and that was in the header of the e-mail. The only way I was able to get past that point was in Windowed mode. I kept going back and forth with their customer support until January 11, 2018. I just gave up. I ended up just uninstalling the game. I quit at the 4th location. But like I said, they ended up giving me a refund.

I'm just sorry to hear that others are having the same problem that I did. But I definitely did report these issues to (# #) back in December.

Side Note: I told (# #) that I didn't have this problem when I played the "Love Boat" or any of their other games like this. But I have a lot of games on my computer and I think this is the first time I've run into the game crashing in full screen mode, but not in Windowed mode.

...I don't know what the problem is. And at the time, (# #) didn't seem to know either.

Edited on 02/15/2018 at 9:43:38 PM PST


 
bfgArinelle
Moderator
Moderator
1,412 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Feb 15, 18 2:03 PM
Hello Everyone,

We're very sorry to hear that so many of our players have run into issues while playing the game. If switching to Windowed mode either doesn't help or isn't an acceptable workaround for our players, we can recommend trying out the troubleshooting steps mentioned earlier in this thread. Here are links to the help articles with those steps, in case players would like to give them a try:

Run Game as Administrator
Game Crashing, Freezing, or Blank Screen

Should troubleshooting not resolve the issue, please contact our Technical Support Team. This helps us better obtain information helpful for passing along in our reports of issues our players have experienced.

If anyone has any questions, please feel free to PM one of our Moderators. We will be happy to help however we can.

bfgArinelle

 
bfgArinelle
Moderator
Moderator
1,412 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Feb 15, 18 2:07 PM
Hey Everyone,

While I'm in the neighborhood, I wanted to quickly remind our players to keep our Forum Rules when posting. In specific, the following rule can be important to remember in situations of this nature:

Do not discuss other game sites or game companies, positively or negatively, by name or by nickname.


We definitely understand wanting to relay information that could be helpful to other players, and we appreciate our players wanting to share their experiences and sources! Please make sure that our Forum Rules are observed when doing so, though. Thanks, everyone, for your time and understanding!

bfgArinelle

 
sidlove
Jellyfish
Jellyfish
14 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by sidlove on Feb 15, 18 4:25 PM
I'm using a Mac and I can only open the game with a windowed screen but as if it's a full screen. Confusing. The game is opening up windowed but the image I see is as if it is full screen. The majority of the image is gone and I can't get to the options to change it.

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by countesslefay on Feb 15, 18 6:04 PM
i have windows 10 (unfortunately) and i am having a problem with the first duck level for chapter 3 doesn't seem to be working, it wants me to serve 6 orders in a row but it doesn't even register that i served one or am i not understanding the level

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by ayippy on Feb 16, 18 4:33 AM
WHY DOES ALL MY OTHER DELICIOUS GAMES WORK BUT MOM AND DADS DOESNT, IT KEEPS SAYING UNABLE TO INITIALIZE OPENGL ERROR CODE: CS-1842 GRAPHICS DRIVER IS UPDATED WINDOWS 10 32 BIT, IF THE OTHER GAMES HAVE NO PROBLEM WHY DOES THIS GAME HAVE A PROBLEM LIKE THIS, THANKS

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by fefeshadowfire on Feb 16, 18 10:43 AM
hi i keep getting a message that pops up and its first time it as the pop up window says :: Unable to initialize Open Gl please (re)install the latest graphic drives and try again if the problem persists please contact support
Error code - CS-1842
vERSION 214606
OPENGL WINDOW ERROR 65542
Error message WGL: the driver does not appear to support open gl

I dont get it i can play any other game but suddenly i cant play this one and whats a bummer the free hour u get as nearly gone because i had to have the error window open to figure out why thats wrong the game is not running well unable to run so why is my time going down

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by loessanten on Feb 17, 18 4:26 AM
I just purchased the game. But I can't start is to play due to an error message that says I'm not having the right Graphic driver. I checked for updates but there are none. The driver I have is the latest. How can I play this game?
It is the same problem as ayippy reported earlier.

Edited on 02/17/2018 at 4:28:08 AM PST


 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by fefeshadowfire on Feb 17, 18 9:27 AM
so I contacted microsoft about the graphic drives they did there magic but I can not see if it works because bigfish took the free hour which i think u should give it me back so i can see if this solves the problem

 
 
 
 
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