Out of mugs?

Yes, that coupon thing was quite frustrating also! I never received any coupons, just a promise of a mug coming in the mail. Guess I didn't complain enough!

I didn't get my mug either...and I"m ticked. I got the same response as others did .. that they had run out but I"d be put on a list to have it sent to me... I asked if I'd have it by Easter and she didn't know.... I didn't get a confirmation letter either but I do have a letter from one of the CS guys saying that I qualify.... so if need be I can forward that to them...
Damn.. I bought the 6 games.. and I want my mug... !!

Incidentally, I thought I was being extremely patient and understanding when I hadn't received my mug by Christmas.... .. now to find out that I probably won't ever receive my mug... absolutely enrages me.. ! I don't want somebody elses bloody mug...why should they give up theirs for me...? nor do I want a couple coupons in exchange... .. that hardly makes up for the disappointment.

So much for entering any BF contests... !! My mailing address hasn't changed.. the post card arrived just fine.... funny they have never lost my credit card number cause I'm sure getting billed every month...

I know , I know.. it's just a bloody mug.. and considering the worlds' circumstances this is hardly the worst thing that could happen to me... But you have no idea how much I was looking forward to it.. I even bought some games just to qualify.. !!

This too shall pass... but I tell ya... I'M NOT A HAPPY FISHIE....and I have a right to be pissed... !!!

lilorange wrote:Well, I'm another of those disappointed customers. Qualified in October, and confirmed my address. Waited patiently for my mug to arrive, but by the end of December thought I'd contact customer service. They said they followed up on it, and asked me to confirm my address again. Then, I was told it would be coming and to look for it in another 6 to 8 weeks. Again, I've been patient and was hoping to see it in the next few weeks. Now, I see that there is a problem with it. I've been here at BGF quite a while, and am very disappointed in the way this was handled. I understand problems can occur with a promotion, but then that information should have been passed along instead of telling me something was coming that wasn't.

That is same time line as me,,, when they told me I qualified,, sent confim email right back then waited,,,,till end of dec,, had 5 emails back about this the last being yesterday

Most of them have mugs and they are so nice they may even send you their own.

ubove sentance from Picman


yes they would,,,,, but that is not the point,,,, I didn;t pay them

Divaaa wrote:Most of them have mugs and they are so nice they may even send you their own.

ubove sentance from Picman


yes they would,,,,, but that is not the point,,,, I didn;t pay them

Yes, I agree Divaaa--I certainly don't want to take anyone's mug away from them!

I was told back a couple of months ago that a new batch of mugs was going to be shipped out in a few weeks. A few weeks came and went and I heard nothing else. I contacted CS again and this time I was told that there are NO MORE MUGS!!!! They gave me a coupon but said that was it.

bump

Look guys, I'm sure BFG will make good on their promise. Maybe they don't want to manufacture any more mugs because of the breakage problem. If Picman said that you will get something better then I believe him. They probably didn't realize how many they would new to begin with. It sounds like this was their first real big, successful promotion.
I received my mug broken and they replaced it. I have not used it yet and still have the box. IF someone would like mine, I too, will give it to you. I glued the broken one and use it on my desk as a catch all.

Have a good day!

This really gets me mad. Very upsetting. I am sure that when Picman pays for something he wants, he receives it. Seems that when we pay for something it's, oops, sorry, you get nothing but a coupon. Will that coupon buy the mug??? Don't think so. Seems that we just don't count. No satisfaction at all. Just pay our hard earned money for nothing in return.

but picman hinted at something better if there were no mugs left.

I was corrected by Mark the Marketing guy.
WE still have several boxes of Mugs. The old company fulfilling them is no longer doing so because the volume was so low, but for qualifying people that have not yet received their are now being shiped directly from BFG. (Hopefully packed better to prevent breakage). A few customer service folks were confused by the change (as was I).

So I stand corrected. Nothing has changed, if you still have not yet received you mug, contact customer service and you will get your mug. Be sure to verify your mailing address with customer service if you contact them.

Plenty-o-mugs!!

Picman

Thankyou for the update picman ,you sure care for your fishys here. thankyou

HALLELUIAH, HALLELUIAH, HAL-LE-LU-IAH !!! You have no idea how happy you've made me... I was so looking forward to my mug....

I"ll erase all the nasty thoughts from my mind... !! Thanks for the good news Picman... ! You rock.. !!

THANK YOU PICMAN,,,,,,,I hope you understand,,, that it was the point of the whole thing

picman050967 wrote:I was corrected by Mark the Marketing guy.
WE still have several boxes of Mugs. The old company fulfilling them is no longer doing so because the volume was so low, but for qualifying people that have not yet received their are now being shiped directly from BFG. (Hopefully packed better to prevent breakage). A few customer service folks were confused by the change (as was I).

So I stand corrected. Nothing has changed, if you still have not yet received you mug, contact customer service and you will get your mug. Be sure to verify your mailing address with customer service if you contact them.

Plenty-o-mugs!!

Picman

Thanks for the hope...I am looking forward to my mug!

That's the we know and love. So glad all the fishies will be getting their mugs.

picman050967 wrote:I was corrected by Mark the Marketing guy.
WE still have several boxes of Mugs. The old company fulfilling them is no longer doing so because the volume was so low, but for qualifying people that have not yet received their are now being shiped directly from BFG. (Hopefully packed better to prevent breakage). A few customer service folks were confused by the change (as was I).

So I stand corrected. Nothing has changed, if you still have not yet received you mug, contact customer service and you will get your mug. Be sure to verify your mailing address with customer service if you contact them.

Plenty-o-mugs!!

Picman

Hey Picman--thanks for the information and update. I knew you wouldn't let us down. on the quick response. I think you made the day for alot of fish here--happy schools of them!!!

Disappointed customer here too. Still haven't gotten my mug OR my stuffed Felix, even though I've been a customer for 2 years now. I've now sent 3 e-mails to customer support and STILL nada, not even a game coupon for my troubles. I've received the HE Titanic and Madame Fate postcards, and the Ravenhearst CD, hence they have my correct address, so there's really no excuse for this. Some of the games that I purchased during the Octoberfest promotion were ones that I wouldn't have normally bought, in fact I haven't even played 2 of them, but I did it because I wanted that darned mug. This is VERY discouraging, and very unlike the quality of service we usually get from .

picman050967 wrote:I was corrected by Mark the Marketing guy.
WE still have several boxes of Mugs. The old company fulfilling them is no longer doing so because the volume was so low, but for qualifying people that have not yet received their are now being shiped directly from BFG. (Hopefully packed better to prevent breakage). A few customer service folks were confused by the change (as was I).

So I stand corrected. Nothing has changed, if you still have not yet received you mug, contact customer service and you will get your mug. Be sure to verify your mailing address with customer service if you contact them.

Plenty-o-mugs!!

Picman

Thanks, Picman! I just contacted Customer Service and verified my mailing address, so I'll be waiting by the mailbox. I'm only two miles east of you, so hopefully the wait won't be too long.

I received my mug all the way to South Africa..safe and sound..no breakages THANKYOU PICMAN and STAFF

PS..It actually arrived on my birthday January 19th.