nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Nov 4, 14 3:07 PM
same here update has dropped my energy & gold payout and the times for all the bonuses has increased a massive amount. the bonuses are all at 100% not sure what that achieves

on a personal note where in the Murrumbidgee - Murrumbidgee?

 
bfgMurrumbidgee
Moderator
Moderator
1,200 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgMurrumbidgee on Nov 4, 14 3:14 PM
G'day nedp,

Thanks for providing these details, it will help us get the answers we need.
As we have more information we'll update the thread.

bfgMurrumbidgee (by way of a distant tributary in Melbourne )

 
nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Nov 4, 14 3:24 PM
ahh I thought you may have been from the riverina

 
nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Nov 4, 14 3:37 PM
sorry only just noticed I have also lost lvls in my HOS buildings I was on expert now im back to intermediate

 
nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Nov 4, 14 4:05 PM
can you please just check with the devs if a player was just about to lvl up (I was at 98% for energy) and would have been able to get the next increase - do we now just stay in limbo or is there still the option to increase our payout

sorry these questions keep popping up - don't mean to do so many posts

 
bfgMurrumbidgee
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1,200 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgMurrumbidgee on Nov 5, 14 10:04 AM
Hi again,

I just wanted to let you guys know that we're continuing to look into this to determine the nature of the concerns being raised.

In addition to the new content, there were some changes made to the internal workings of the game to help improve the balance and avoid cases where goals were too steep, or challenge was lacking.

The payout changes that have been noted could be related to this but I am awaiting confirmation.

Loss of progress should not be related and if this has occurred, and you haven't done so already please reach out to Customer Support and we will share all the appropriate details with the team.

bfgMurrumbidgee

 
newmangame
Guppy
Guppy
124 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by newmangame on Nov 5, 14 8:03 PM
Wonderful wizard of 20 OZ will not work correctly. Still onscreen after task completed.Sealing wax from grave illness can't get. No other tasks to do. What is going on? Also energy doesn't recharge as fast as before update.

DannPat

Edited on 11/05/2014 at 8:04:19 PM PST


 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by hellsfury64 on Nov 5, 14 11:27 PM
my sage's library ( I think that's what it's called-bottom left of screen) has the mask on it showing a cursed mode but I cannot go there no matter how many times I click. It will let me go elsewhere, just not there. I had looked before and I thought it was steep at only two objects at a time and was it half the time to find them? One curse at a time please. Reducing the time is a curse in itself. Only two items shown is a curse. They are doubling the hindrances and I'm only on level 12, I think. sorry it's late.

also movement is on a lag, this game only
laptop vista

 
Poloxx
Jellyfish
Jellyfish
14 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Poloxx on Nov 7, 14 1:50 PM
It didn't happen straight after the updates but now when I click on the quests on the left hand side it opens them then flicks straight back out. I don't get time to click on the find

 
nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Nov 9, 14 3:11 AM
nothing at all has been fixed on my game and just tonight I got a customer survey email from bigfish asking how good their service was - nothing has been done I still have all the issues as before and no response from bigpond tech bar generic responses - wont be pretty after I complete the survey. have pretty much stopped playing now am not willing to continue after all the effort/ hrs I put into it were wiped and lost rewards so will check every so often to see if anything has changed eg the timers otherwise am looking another long term game I can settle into

 
bfgVaiya
Moderator
Moderator
2,557 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgVaiya on Nov 9, 14 12:51 PM
Hey nedp

I'm really sorry that the recent update hasn't quite fixed the issues you've experienced It can sometimes take a bit of time for an error to be fixed, since the source of the error must be found first. Once that's been found, the game needs to be tested to ensure the fix doesn't conflict with other parts of the game.

At this time, the Mods haven't received any information on the progress of the issue you're experiencing, but as soon as we do know about a fix, we'll make a post. While this specific issue doesn't have any troubleshooting steps, I can assure you the Reps you've worked with have made sure the devs have been alerted to those issues so they can be fixed.

Thank you so much for being so patient while this issue is worked on, and I really hope a fix can be found soon

bfgVaiya

 
dk413
Parrotfish
Parrotfish
469 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by dk413 on Nov 10, 14 7:51 AM
I have a quest to search a scene with the fog curse but for the past two weeks the gremlins and curses have stopped showing up.

 
DiDi212
Lobster
Lobster
91 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by DiDi212 on Nov 11, 14 6:52 AM
I'm running Windows 8.1. This game froze within 3 minutes of opening. I had to use the Task Manager to get out of the game. I deleted it and re-installed it and it seemed to be okay except I usually had to hit my objects a couple times. It seems it's very picky about where you should hit.

For a new game this sure has lots of issues. Is BF beta testing this with issuing it as free play just to find the glitches?

I found this game boring and quit after about 10 minutes. Off to write a review.



 
kim0530
Guppy
Guppy
123 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by kim0530 on Nov 11, 14 11:30 AM
I download the game with no problem. But when it said to click for a quest, I'm unable to go any farther. I'm stuck on level 1

 
Lady8star
Seahorse
Seahorse
34 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Lady8star on Nov 12, 14 4:21 PM
Loaded game OK but when I entered scene was not able to get settings to work. Can not change player name. Did the first quest ok then just kept getting sent back to portal with no way out. Have to use task manager to get out. uninstalled and reinstalled this game twice nothing. It looks like it might be fun.

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by sthrightwhale on Nov 12, 14 5:07 PM
when I make a purchase for rubies, and return to the game, the game wont let me do anything, it shows all procedures but the night wont move

 
Turalyon
Angelfish
Angelfish
1,044 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Turalyon on Nov 13, 14 1:10 PM
I have several monsters missing, the Walking Bones, Skeleton Warrior and Mirror Gremlin are nowhere to be found (I need the gremlin for a quest)

Also, the Green Swamp isn't offering me a moonflower anymore, not even in night mode.

 
shimmer66
Seahorse
Seahorse
23 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by shimmer66 on Nov 15, 14 8:46 PM
Rumbitothecore wrote:Whenever I have just enough points of energy left to move to a person, scene or portal which will leave me with zero points at the end of the manoeuvre, the game takes my points but doesn't move me all the way to them! for example I have 2 energy points left and the Leprechaun portal is 2 points away, the game moves me to one point away and takes both points of energy! This has happened countless times now.


I have noticed this issue too, which is why I'm on the forum. It's very annoying when you carefully wait for that one energy point to spend to get the quest that will level you up, but instead, it takes everything and stops you a step away with the notification that you're out of energy and would you like to buy a snack. To me, it looks like an issue of when the energy count is taken--at the beginning of the step, rather than the end of the step--so that it thinks it's empty after it gets paid, so doesn't move. The count doesn't seem to be wrong when it's not the last energy point you have.
Anyway, I like the game, but I'm definitely a miser when it comes to my energy. Please fix it soon!

Edited on 11/15/2014 at 8:49:55 PM PST


 
bfgVaiya
Moderator
Moderator
2,557 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgVaiya on Nov 16, 14 2:25 PM
Hey Everyone,

I'm really sorry to see all these different issues coming up! Please contact Tech Support HERE with a Dr. Felix Report, and our Reps can troubleshoot with you, as well as send information to the devs that can help speed up the process of getting these issues fixed

bfgVaiya

 
shimmer66
Seahorse
Seahorse
23 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by shimmer66 on Nov 17, 14 8:22 AM
Noticed something else today. Yesterday, I got enough money to buy the recover energy potion, and I liked it so much, I bought another one while the first was running. Not noticing till later that there was an icon on the right of the screen detailing how much time was left on the potion and not realizing that it stopped counting down when the game was closed, I tried to use the second potion, only to be told I'd drunk too many potions. Happy the potion lasted so long, I closed the game for the night.

This morning, I opened the game, let the last dregs of the first potion finish, and opened my inventory for the second. It wasn't there, so I bought another from the store after playing two scenes for the last bit of money needed. When I checked my inventory after this, it said I had two potions. I clicked to run one of them, and it gave me about a minute and a half and now says I have no potions.

 
 
 
 
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