bfgLianorm
Moderator
Moderator
594 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgLianorm on Jul 22, 15 7:45 AM
Morning everyone,

I'm sorry to hear that not only are you seeing your resources going missing in the game, but that your progress is going missing as well.

Just like you, I had the same thing happen in my game as well where an message appeared in the middle of game play and then all of my progress was gone when the game loaded again. Because we don't want you to miss out on any of the progress you made, I want to assure you that we've already passed this issue along to the developers so we can get this corrected as fast as possible.

To help us find a solution quickly, it would really help if you could get in contact with our Customer Support Team and include a Dr. Felix report with any extra information you think will help. Just in case it's needed, you can click here to get the Dr. Felix report downloaded and running.


bfgLianorm

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by grandmaconnie on Jul 22, 15 8:07 AM
Same problem and I lost all the Gems I had purchased. I sent a ticket with a Dr. Felix report.

Edited on 07/22/2015 at 8:09:51 AM PST


 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by almostanangel on Jul 22, 15 11:23 AM
ozgurl wrote:
TMGamer99 wrote:I keep getting errors that say the server is under maintenance, with error code 2.


Mine has done this twice now. But what REALLY pisses me is that it keeps my buildings, but I go back to level one and all my resources (including those I purchased) have disappeared!!! And it won't recognise my log in I set up so I can't restore it.

I also get the cannot connect to server error, even though I AM connected to the internet. However, this doesn't interfere with my progress.


Getting this as well. Fix it, BFG.

 
georgiarealist
Guppy
Guppy
148 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by georgiarealist on Jul 22, 15 11:46 AM
As others have said, I played a few minutes of the game and then started getting the error messages about server maintenance and error code 2. Reviewing the comments in this thread has convinced me that the game has too many problems to bother with. I don't like the FTP format in the first place - while it may be possible to play without spending real money for in-game items, it appears to be extremely slow to play that way. I have played Farm Up many times since I purchased the original PC version from RL (they say they no longer support the PC version, which is odd since they still sell it), and I love it. I tried the FTP version here to see how it differed and it looked like the biggest difference was that everything took a LOT longer.

The iPad version of Divine Academy has been out for several months, so I don't understand why there are these problems.

Regardless, I have uninstalled Divine Academy (and the FTP Farm Up) and won't bother to try again. I too wish they'd release a real version of this game that I could buy and play, as it looks interesting. I like All My Gods, and this looks like a similar game. Guess I'll just replay All My Gods, and the 12 Labours of Hercules ones.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by 5munchkins on Jul 22, 15 12:06 PM
I know this is redundant and you've heard all of the issues many times before but I am experiencing the same problems as everyone else. The game was great until the error 2 message popped up and reset me to level one.
HELP please...

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by NurseKarla on Jul 22, 15 12:09 PM
I keep getting errors that say the server is under maintenance, with error code 2. This returns me to the startup screen for the game and when the game reappears I'm busted down to level1 with no happiness level at all. I cannot complete my quests because my mana disappears and my buildings become stacked, not to mention all of the crap I have to clean up again. I've tried uninstalling, clearing caches, reinstalling, and the same thing happens. This looks like a really fun game, but it HAS to get fixed. Also... my username and pw which i set up are not recognized. What's up with this? Please, Please, PLEASE fix this game.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by NurseKarla on Jul 22, 15 1:26 PM
OH I'm on Windows 8.1

 
MagicMark
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MagicMark on Jul 22, 15 1:27 PM
After playing for many hours I get a service maintenance message and then my game is reset back to the beginning. Please don't release a beta, but a finished game. I am not going to keep restarting the game over every time the game has a new patch. It's officially removed from my hard drive!

 
TMGamer99
Flounder
Flounder
2,205 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by TMGamer99 on Jul 22, 15 1:35 PM
As well as having multiple connection errors and zapping me back to level 1, it also caused the BFG launcher to hang a few times. I can't remember the last time I had that happen. A very buggy release.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by mullemusling on Jul 22, 15 3:33 PM
Same as everyone else.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by NORANC59 on Jul 22, 15 11:34 PM
1. I keep getting the Error 01 code that says that connection to server is lost. 2. I keep losing all my progress. and 3 I bought Chloris Gift and was charged 2 times on my credit card and didn't receive any of the merchandise ordered. Please reimburse my card for the over charge and give me the merchandise that was ordered--Chloris Gift. I don't need 2 for a game that doesn't keep working. I am using Windows 7.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by hoover4368 on Jul 23, 15 5:35 AM
does anyone have any answers yet? desktop windows 8,1

Edited on 07/23/2015 at 5:55:20 AM PST


 
danabie
Jellyfish
Jellyfish
16 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by danabie on Jul 23, 15 6:09 AM
Game is good but didn't work properly. Black background, play for a while and kicks you off, then game manager freezes. Items you create unable to do anything with - built a house and it was unable to upgrade, delete or use in any way. Looks like a fun game but not worth the frustration.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by Cold_as_a on Jul 23, 15 8:18 AM

When playing yesterday the game stopped with the now infamous "server is under maintenance" message. The game was reset the same way as everyone else.

Today I started the rebuild. I'm back up to level 9.

BUT...

I upgraded my Magistrate building to Level 3 but it still has a level 1 sign on the front. When I click on the building it tells me it's at level 3 .

If I try and upgrade any of my other building the upgrade option switches between upgrade and saying I have to upgrade my magistrate building first.

Sometimes I can upgrade .

I can send 3 workers to the temple at one time.

I have 4 extra divine gardens.

From what I can see the game recreated all the default buildings every time it crashed. And now each building sit in the same space.

It would be nice if someone could fix this.


 
msmeow6382
Lobster
Lobster
89 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by msmeow6382 on Jul 23, 15 8:37 AM
I just want to be given the opportunity to start all over. I wish I had just sat for a couple of days; let **** and BFG get all of their "growing pains" out of their system, and then downloaded it and started playing. But really, it's my fault for trusting either one to release a finished product. Silly me.

 
TMGamer99
Flounder
Flounder
2,205 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by TMGamer99 on Jul 23, 15 10:45 AM
msmeow6382 wrote:I just want to be given the opportunity to start all over. I wish I had just sat for a couple of days; let **** and BFG get all of their "growing pains" out of their system, and then downloaded it and started playing. But really, it's my fault for trusting either one to release a finished product. Silly me.

You seem to be suggesting that the day a new platform is being launched may not be the ideal time to reconfigure a critical server.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by almostanangel on Jul 23, 15 10:48 AM
I'm having the same issue as Cold; my buildings aren't registering as "upgraded" even after I pay for and perform the upgrade. Also, my login isn't working.

Edited on 07/23/2015 at 11:49:44 AM PST


 
msmeow6382
Lobster
Lobster
89 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by msmeow6382 on Jul 23, 15 11:32 AM
TMGamer99, That's exactly what I'm saying. It's not like this is the very first FTP/online game ever released into "the wild". I'm sure they were very aware of all of the issues that different games have had in the past. For some reason, I'm just thinking that there must have been someone in their vast resources of brilliance and programming expertise that said, "Hey. How about we do that critical reconfiguration of the server BEFORE we release the game?". Because if their goal was to release the game, THEN reconfigure the server, and tick off a whole bunch of potential customers, they have achieved it. Gold star for whomever came up with this stellar plan! I don't think I'm alone when I say that I play for fun and relaxation. So far, this has not been fun or relaxing. And for that, I am certainly deterred in making any purchases, now or ever.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by 5munchkins on Jul 23, 15 6:50 PM
Everything was going fine until my magistrate began to switch between level 3 and 1. I upgraded it 2 days ago to level 3 but it's not holding. I can't upgrade my storage without it. Since I lost all my happiness I can't upgrade my magistrate any further without loading my field with benches, tiles or flower pots. I don't want that many.
I built my library but it still shows a demolished building. What did I do wrong???
Why am I working so hard to be awarded a single crystal?????
I logged in with my email address, does that mean that my name is now my email address? I don't want that to be so.
I read on FB that those of us who have been having so many problems will get crystals to help us level up to where we were when we started the game on Tuesday. Is that so and how do I get them?

Edited on 07/23/2015 at 6:52:18 PM PST


 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by 5munchkins on Jul 23, 15 7:19 PM
Maybe I'm a glutton for punishment but I keep going back to the game hoping that something has changed. Now it says my login or password is wrong...
I also have a completed library under a demolished one. Since I didn't see the completed one in time I also have workers upgrading the demolished one. This means that I have spent magic and resources to fix it when it was already fixed.
I like the game and hate to have to go through all this misery to play it. It's very frustrating...

 
 
 
 
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