MarnieRose
Lobster
Lobster
81 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition he

[Post New]by MarnieRose on May 22, 16 11:50 AM
MsMae23 wrote:
MarnieRose wrote:I'm running windows 10 & I was getting an access violation error when I tried to play the game. I have my display set at 150% because I like larger print. I changed it to 125% and the game ran with no problem. I hope this helps someone else!



You rock, Marnie! I tried changing my screen resolution (it was at 100, I put it up to 125) and it loaded just fine! I have windows 10 and was getting the runtime error before also. Thanks for the tip! I'm so grateful I didn't have to try 20 different things first. [b]



I'm so glad it worked for you too!

 
ctitus
Minnow
Minnow
214 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by ctitus on May 25, 16 4:26 PM
I am at the dock trying to fix electric so I can get the boat. The cursor vanished and I can't do anything. Anyone else have this problem? Thanks

 
mjc570
Jellyfish
Jellyfish
19 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by mjc570 on May 25, 16 6:33 PM
I got the runtime error, too, on a PC running Windows 7, so was unable to activate I tried installing through the purchase history, but that did not work. Frankly, I'm tired of sending Dr. Flix reports and having to do stuff to get games to run properly, so I just requested that I be permitted to return the game and get the appropriate credit. I don't have the time or the inclination to do anything more.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by Jocie1 on May 25, 16 7:02 PM
I am running windows 10 on an all I one hp envy pc. bought/downloaded the game two days ago tried to run game tonight received this message.

error access violation at 0x05290d50 (tried to read from 0xFFFFFFFF),
program terminated.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by docsouthernangel on May 25, 16 8:48 PM
I played the Demo just fine then bought the full version and now it won't start at all. When I start the game. it flashes the screen goes black and then goes off. and says thanks for playing. Uninstalled and reinstalled no good. Also changed the display settings and tried again. Now what? Any ideas?

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by malcolmbart on May 26, 16 3:55 AM
malcolmbart wrote:
handyfr wrote:Running Windows 8. Getting runtime error when trying to activate. I've checked all my settings and everything is set correctly. Anyone else have this problem?


Running Windows 10 & having the same problem (run time error 802). Have run through all their suggestions, including attempting to install through purchase history. Finally had to go through running a Dr. Felix report and sending it.

There are just too many people having problems with too many games lately.


After jumping through all their hoops and almost a week of struggle, just received an email admitting that this is a BF problem and they are working to fix it and will contact me when the matter is resolved. In the mean time, am left trying to find another game site.

 
kathey12
Guppy
Guppy
128 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by kathey12 on May 26, 16 5:21 AM
Same runtime error when trying to activate Fabulous Angela's CE.

Thank you for posting BF's response.

Unfortunately, I have had to cancel my membership since I am too skittish to purchase future games that will not activate. I know it has to do with the game manager. Lots of problems.

Kathey

Edited on 06/04/2016 at 4:32:55 PM PST


 
nanafraser
Starfish
Starfish
42 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by nanafraser on May 26, 16 8:53 AM
Having problems loading games this week. What worked for me after a lot of blood & sweat. I remove game manager from control panel, reinstalled it. works great. BF never helped. Hope this works for you!!!!!!!! Must be a new game manager, that didn't show up!

 
mjc570
Jellyfish
Jellyfish
19 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by mjc570 on May 26, 16 12:20 PM
KAthey12:
I'm with you. I've been a member for year, have probably purchased over 1000 games, including just about all CEs, but I've decided to cancel my membership. This site has certainly gone downhill.

 
nanafraser
Starfish
Starfish
42 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by nanafraser on May 26, 16 6:36 PM
I take it back, installing new game manager wont help this game! It did for a a min. This game is a mess! Sorry

 
karenmusik
Starfish
Starfish
49 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by karenmusik on May 29, 16 9:09 AM
Has anyone had a problem with the princess/goldsmith story? I can't select the locks. Guess I'll have to skip this puzzle - really hate to do that.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by ErikaVrabel on Jun 1, 16 4:39 PM
I am new to Forums, so I hope i do this correctly. I have been a Big Fish subscriber for a long time.

I finished playing this game and somehow it ended abruptly - there didn't seem to be a final scene. Then I was taken back to the home screen and when I clicked play I was taken to the beginning of the game. It doesn't seem to recognize that I have already played the whole game and want to play the Bonus Chapter.

This is the first time this has ever happened to me. I am running on Windows 7 Home Premium. I thought maybe restarting my computer would help, but after rebooting, the game still thinks I am just beginning to play the game.

How to I get to play the bonus chapter. By the way, the Achievements section reflects that I have played the game and I can access the other bonus content.

Thanks for your help.

 
1357wc
Parrotfish
Parrotfish
451 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by 1357wc on Jun 1, 16 8:41 PM
ErikaVrabel wrote:I am new to Forums, so I hope i do this correctly. I have been a Big Fish subscriber for a long time.

I finished playing this game and somehow it ended abruptly - there didn't seem to be a final scene. Then I was taken back to the home screen and when I clicked play I was taken to the beginning of the game. It doesn't seem to recognize that I have already played the whole game and want to play the Bonus Chapter.

This is the first time this has ever happened to me. I am running on Windows 7 Home Premium. I thought maybe restarting my computer would help, but after rebooting, the game still thinks I am just beginning to play the game.

How to I get to play the bonus chapter. By the way, the Achievements section reflects that I have played the game and I can access the other bonus content.

Thanks for your help.



When you finish the game, on main page hit "Play". The bonus game should be on the right. Hit the arrow on that, not the one on the main game.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by ErikaVrabel on Jun 2, 16 6:25 PM
It does not give me the option - it opens a brand new game - as if I hadn't started it.

 
Mac_too
Starfish
Starfish
43 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by Mac_too on Jun 5, 16 10:54 AM
Playing on a MacBook Pro. Has crashed 4 times.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by playz123 on Jun 17, 16 9:17 PM
ErikaVrabel wrote:
I finished playing this game and somehow it ended abruptly - there didn't seem to be a final scene. Then I was taken back to the home screen and when I clicked play I was taken to the beginning of the game. It doesn't seem to recognize that I have already played the whole game and want to play the Bonus Chapter.

This is the first time this has ever happened to me. I am running on Windows 7 Home Premium. I thought maybe restarting my computer would help, but after rebooting, the game still thinks I am just beginning to play the game.

How to I get to play the bonus chapter. By the way, the Achievements section reflects that I have played the game and I can access the other bonus content.

Thanks for your help.


Almost the same problem here on Windows 7, except when I finish the game and click on Play for the bonus chapter it takes me back to a point that is 80% of the way through the game. I too have played games here for a long time, and the Bonus Chapter is always extra content, not replaying the game I just played. Any suggestions? Something wrong here.

 
marielh
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by marielh on Jul 10, 16 2:46 PM
I have been playing the whole game without any trouble. But now, in the last chapter (The Cage), the first minigame isn't working. I began the minigame by clicking on the Cupid's arrows. No problem. And then, the next "instruction" came up: ETERNAL FIDELITY. There are two locks that you are supposed to click on (I looked it up in the Strategy Guide and watched the walkthrough on YouTube), but my cursor doesn't change to the hand, and I'm stuck. I can't do anything at all.

I might try to Skip the game, but that makes me really angry because I always play with Hints and Skip disabled. I don't see anyone else in here with this type of problem, but I'm certain that it's a tech issue because, as I said, I even watched the video to be sure that I didn't have to click on a certain spot.

I already tried uninstalling and reinstalling the game... Didn't work. I don't want to start the game from the beginning because I'm already at the very end. Has this happened to anyone else? Any fixes possible? It's very frustrating...

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by kmush_51_woody on Aug 16, 16 3:34 AM
marielh wrote:I have been playing the whole game without any trouble. But now, in the last chapter (The Cage), the first minigame isn't working. I began the minigame by clicking on the Cupid's arrows. No problem. And then, the next "instruction" came up: ETERNAL FIDELITY. There are two locks that you are supposed to click on (I looked it up in the Strategy Guide and watched the walkthrough on YouTube), but my cursor doesn't change to the hand, and I'm stuck. I can't do anything at all.

I might try to Skip the game, but that makes me really angry because I always play with Hints and Skip disabled. I don't see anyone else in here with this type of problem, but I'm certain that it's a tech issue because, as I said, I even watched the video to be sure that I didn't have to click on a certain spot.

I already tried uninstalling and reinstalling the game... Didn't work. I don't want to start the game from the beginning because I'm already at the very end. Has this happened to anyone else? Any fixes possible? It's very frustrating...



Hi I'm having the same problem it doesn't matter where you click around or on the padlocks nothing happens. I've even watched a clip on YouTube to make sure I was doing the right thing but I just can't get it to work first time I played the game I skipped the rest of the game plays fine, so have started new game and still can't get the ETERNAL FIDELITY padlocks to work any fix yet
Karen

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by chillinbldr on Oct 18, 16 9:29 PM
MacBookAir with Max storage & power. Member for many yrs. was loving the game then Half way through the HINT QUIT.....PAIN IN THE **** TO KEEP CHECKING THE GUIDE to see if Im on the right track! Ugh!

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by Majestyx12 on Mar 19, 17 6:29 AM
I'm on Chapter 7 (Y) and I'm locked out of the inventory. I Have windows 10 PC. The game console said I'm offline. I locked the inventory prior the this because the inventory was slow and dragging to pull up.

 
 
 
 
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