Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by Misty_eyed1 on Jun 17, 16 8:45 PM
Hope this helps some, including the developers. Posted earlier about game crashing and not saving anything. Played again on windows 10 to level 40 only.
completing minimum requirements to obtain crystals and build first level of factories. Did not upgrade anything. Saved to stick and transferred to laptops with Windows Vista, XP and another with Windows 8. none connected to internet. Played 2 levels in Atlantis on each then played stages to fulfill levels from 1 to 40. not by myself of course. No problems.
Upgraded all factories, and Brian's to 6 daily selling slots on 3 of them, not windows 10.
Vista made level 43 and crashed. Game loads to start screen then errors.
XP and Windows 8 made it to 49. both crashed with 8 making stage 2 of it. Both restarted but, Windows XP has white squares where some letters should be and all resources zero. No upgraded buildings work. Same with Windows 8 except all letters there.
No upgrading done on Windows 10 laptop just the basics of all and I am on level 109 of the great ocean with 6 levels of Atlantis done.

Problem maybe with loading/over-loading info from the increases?

 
eli173
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Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by eli173 on Jun 18, 16 4:29 AM
This game seems to have serious problems. As I wrote in my previous post above, mine froze at an early level and I had to do a hard shutdown. When I tried again to play it opened briefly and then closed immediately. So now I can't play at all. I'm not willing to go through the troubleshooting/customer support drill. Over the past decade I've installed numerous games from BFG. I've had several problems at times, but after going through all the motions it was proven that in every single case, it was a game bug/gltich that in most cases was later resolved, not something wrong with my computer. In addition, in all of these cases I was still able to play the game. This is the first time I can't play at all. The developers/ customer support should take a serious look at all those reports, their number is very high considering that the game was launched only a few days ago.

 
dollyflower
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1,285 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by dollyflower on Jun 19, 16 5:05 AM
No cursor! Had to ctl/alt/del to get out of the game. Windows XP.

 
tamme01
Seahorse
Seahorse
33 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by tamme01 on Jun 19, 16 4:24 PM
Today, I have had the game quit in the middle of play. I have now lost about 3 lives and 1 Essence Orb. Hoping there is a fix in the works. Quite frustrating since every time I was 1 or 2 moves away from winning the level. With the exception of the bugs, I really love this game!

 
Guideo
Guppy
Guppy
121 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by Guideo on Jun 19, 16 10:45 PM
BOOK BUILDING: I thought it was supposed to produce books, but the little b__er sits there and doesn't do anything. Is this an issue? I even UPDATED it and still nothing is being put out. Do I need to get past a certain level to have it do anything?
I'm bewildered ... but I like the game.

 
astral27
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by astral27 on Jun 20, 16 1:34 AM
Same issue - running Windows 10 on my PC but crashed with saying that problem had caused it to close - note am still able to access the Atlantis side quest but not enter the woodlands anymore.

I have unloaded & reloaded but makes no difference.

Shame, as was enjoying playing this game & had just freed the second of the witches

 
galotter
Starfish
Starfish
57 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by galotter on Jun 20, 16 1:00 PM
Had the same game fail problem that was fixed with running as administrator, but today it won't load past the welcome screen. the only live button was the one that allows you to return to the main menu. I am running windows 10.

 

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by ultraviolet69 on Jun 20, 16 2:45 PM
I can't get the game to launch at all today. It was running semi-decently for the first 2 days, and now it won't even launch. Since so many people are having trouble with this game, regardless of OS, it seems clear that it is super buggy. Is there any update on its way that will hopefully iron out some of these issues?

 
eli173
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Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by eli173 on Jun 21, 16 8:23 AM
ultraviolet69 wrote:I can't get the game to launch at all today. It was running semi-decently for the first 2 days, and now it won't even launch. Since so many people are having trouble with this game, regardless of OS, it seems clear that it is super buggy. Is there any update on its way that will hopefully iron out some of these issues?


Super buggy is the word! After I was completely shut out soon after I started this game, I opened a second game under a different user name. It worked for a few levels and I was able to open Atlantis. After a couple more levels, I now can't enter the Woodlands, it just throws me out. I can still enter Atlantis, although I can't progress even there because I'm missing tickets that I now can't obtain. By the looks of it they are doing nothing to fix it, all I see is prompts to send tickets to customer support. Again: this is a buggy game and troubleshooting doesn't help. Has to be fixed by the developers.

Edited on 06/21/2016 at 8:41:03 AM PST


 
silver_hawk
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3,478 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by silver_hawk on Jun 21, 16 8:49 AM
After completing levels 181 through 190 in The Great Ocean the goals tab still says to:

* Collect 5 Red Crystals to open portal at level 183
* Collect 5 Blue Crystals to open portal at level 183
* Collect 5 Yellow Crystals to open portal at level 183

I have already collected ALL 15 crystals, opened and completed portals, activated the gate and have gone through and into the 190's.

These goals should be shown as completed and rewards (if any) should have been awarded.

 
silver_hawk
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3,478 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by silver_hawk on Jun 21, 16 9:55 AM
When playing Boss or Dark Prim on timed levels you need to have the clock stop during the Boss Attacks.

I've been trying to beat Dark Prim on Level 140 in The Great Ocean. There is only 40 seconds to complete the level (unless you can match an element with a +5). There are two tentacles preventing many moves and the goal is to reach 110,000 points.

Because the clock is still counting down during boss attacks and the game will not allow you to make a move until the boss attack is over, at best I could only get to 17,000 points (mostly I have been under 5,000 points). You lose 2-3 seconds waiting for the boss attack so you can make a move. Of course the challenge is put on a level that had already been beaten at all three tiers so the boss attacks are two for every one move you make.

Even with boosts (created or used) it's a literal impossible goal. If you stop the clock during the Boss attacks on timed levels at least there would be a fighting chance even if boosts are created or used to complete it. But as it is now there is no possible way to beat the level.


Edited on 06/21/2016 at 9:56:05 AM PST


 

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by jencroucher on Jun 22, 16 5:19 AM
Resource buildings in the Snowy Meadows aren't producing their resources. They're doing find in previous lands.

 
Choopaz
Jellyfish
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11 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by Choopaz on Jun 22, 16 10:21 AM
I'd got to level 90 in the first world and had loads of tickets and boosts and money and now everything has gone. it still recognises that I'm at level 90 and I can click on the portals to open them again but they keep either the padlock or the hammer icon on them like they've not been built properly. I've tried playing a few levels but I have no boosts before or during the game and anything I win in the game isn't registering. I'm so gutted. I love this game but can't play it anymore. I've uninstalled and reinstalled and it's still the same. Any suggestions please?

 
silver_hawk
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3,478 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by silver_hawk on Jun 22, 16 11:51 AM
Resource buildings in the Snowy Meadows are not producing. It's not that they quit, it's that they never started at all. Programming error I'm sure. Dev's please look into this.

They are working fine in The Woodlands and The Great Ocean.

 

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by Sapphirain on Jun 22, 16 4:00 PM
I have a problem with the portal at level 46. It says I only have 4/5 crystals (but there are NO MORE to get) and I have the icon to collect the portal ticket. From what I've read, I'm not the only one! Please help.

 
silver_hawk
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3,478 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by silver_hawk on Jun 22, 16 4:33 PM
Two issues:

The Great Ocean
First issue: Level 166 in The Great Ocean is a resource building that is supposed to produce Spell Books but it is actually producing Moondust.

Snowy Meadows
Second issue: In Snowy Meadows - In addition to the resource buildings not producing resources on upgraded buildings the portals are not generating tickets. They are ready to be picked up but will not award them.

Edited on 06/22/2016 at 4:34:44 PM PST


 
frappy12
Jellyfish
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14 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by frappy12 on Jun 23, 16 12:00 AM
when I buy money everything is going through game crashes I am still charged but don/t get my credits

 
silver_hawk
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Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by silver_hawk on Jun 23, 16 12:51 PM
Just finished winning level 273 then the game completely froze and wouldn't respond to any clicks. Had to close via task manager and lose my winnings and a life for that level.

Edited on 06/23/2016 at 12:52:38 PM PST


 

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by tiggeress01 on Jun 23, 16 1:00 PM
Game seems to be locking up on level 25 i can't get past it.
Lorie

 
bfgBellerophon
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7,487 Posts

Re:Please post any TECH ISSUES for Free the Witch here

[Post New]by bfgBellerophon on Jun 23, 16 2:22 PM
Hi Everyone,

The Moderation Team greatly thanks players for taking the time to post in this particular thread. We apologize for the issues that players are seeing within their game. The Moderation Team will continue to pass along to the teams what is presented to us in the forums. Please keep in mind that the moderators do not have the tools to troubleshoot from the forums or make changes within the game. We will continue to advocate for the players and pass along feedback and issues you are experiencing.

With the issues that have been presented in this thread, the following help articles contain steps that have been known to help resolve these issues:

Game Crashing, Freezing, or Blank Screen

Run Game as Administrator

If players continue to experience issues after trying the steps in the help articles above, please reach out to our Customer Support Team with a Dr. Felix Report. The support team has the tools to not only provide steps that are specific to your computer's configurations, but also gather this data to bring to the teams for investigation. If you are able to provide screenshots to help in the investigation, please do so. I'll include a help article below:

Taking A Screenshot

Thank you for your patience and understanding.

bfgBellerophon

 
 
 
 
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