Out of mugs?

Some of us never received our Octoberfest mugs, even though we have been waiting patiently. I'm wondering how many here in the forums haven't received a mug they were expecting? Sounds like BFG is "out of them". This doesn't sound like our good old BFG, now does it? Maybe they don't realize how many still think a mug will be on its way. Can we hear from anyone still waiting? Can we get some clarification, BFG?

I hope you get your mug soon nan .. no matter how long it takes .. it's worth the wait .. it's HUGE

Maybe they ran out of their initial order and had to place another. It would be nice if someone at could tell you. I'm hoping they run this kind of promotion again. I hadn't been a member too long and thought I'd NEVER want 6 games!

Contact customer support.

shark mob seized the mugs at the border towns

Dahmom wrote:Contact customer support.

I've contacted them twice now. Don't get a direct answer, only that there was a huge demand and they are out of them for now. Another member (she'll probably pop in here too) was told they didn't know "if or when" more mugs would arrive.

nanty i will send you mine if you like. i dont drink coffe or soup. you are more than welcome to have it.

looloo123 wrote:nanty i will send you mine if you like. i dont drink coffe or soup. you are more than welcome to have it.

Thanks, Looloo. That's very sweet and kind of you. But I think there are quite a few of us in the same position, and I'm speaking for all of us.

I contacted customer service cos I'm still waiting for my mug too They told me that they had run out, and that maybe I missed out by not responding soon enough to the confirmation email. I did email as soon as I got it, but they gave me a couple of complimentary game coupons in case I hadn't So I still don't know if I'm gonna get a mug, specially as I'm in Australia

Ciao

Mamajay

Something has to be done by - They have to honor their promotion. You did your part by buying at least 6 games, now they have to uphold their end of the deal.

Customer Service should know this and not say they didn't know if they would be getting any more or not....Something has to be done on their part.....

They should at least send those who haven't received their MUG yet a postcard to tell you what is going on.

MHO

GeeBee wrote:Something has to be done by - They have to honor their promotion. You did your part by buying at least 6 games, now they have to uphold their end of the deal.

Customer Service should know this and not say they didn't know if they would be getting any more or not....Something has to be done on their part.....

They should at least send those who haven't received their MUG yet a postcard to tell you what is going on.

MHO

Hear Hear! Oops we ran out certainly doesn't sound like

We had plenty of mugs.
We shipped out mugs the day they came in to ALL that qualified. Some had bad addresses and some got lost in the mail and some got broken, but in a recent survey over 99% of them had successfully received a mug. It has been 4 months and the number of replacements being sent our weekly for people contacting customer support out has dropped to close to zero (only a couple per week) and so they quit manufacturing them. If you did not get your mug you are in the unfortunate <1% but never fear, contact customer support as we can get you first in line for something better
Remember, we sent out over 50,000 mugs. If only 0.1% failed to get properly delivered (99.9% did eventually receive them), that would still be 50 people posting and it would feel like there was a major problem. Our Customer Support is tops and if you explain this post to them they will make you whole. Most of them have mugs and they are so nice they may even send you their own.


Picman

EDIT UPDATE We still have plenty of mugs. It appear the only difference is the few people who are contacting custoemr service are being packed and sent form BFG not from teh other company as the volume was so low. So EVERYONE who deserves a mug will get one.

picman050967 wrote:We had plenty of mugs.
We shipped out ALL the mugs the day they came in. Some had bad addresses and some got lost in the mail and some got broken, but in a recent survey over 99% of them had successfully received a mug. It has been 4 months and the number of replacements being sent out was close to zero and they quit making them. If you did not get your mug you are in the unfortunate <1% but never fear, contact customer support as we can get you first in line for something better
Remember, we sent out over 50,000 mugs. If only 1% failed to get properly delivered, that would still be 500 people posting and it would feel like there was a problem. Our Customer Support is tops and if you explain this post to them they will make you whole. Most of them have mugs and they are so nice they may even send you their own.

Picman

Your doing it again picman.....your teasing us about wonderful things to come.

see...picman likes to keep his fish dangling on the line...

Well, I'm another of those disappointed customers. Qualified in October, and confirmed my address. Waited patiently for my mug to arrive, but by the end of December thought I'd contact customer service. They said they followed up on it, and asked me to confirm my address again. Then, I was told it would be coming and to look for it in another 6 to 8 weeks. Again, I've been patient and was hoping to see it in the next few weeks. Now, I see that there is a problem with it. I've been here at BGF quite a while, and am very disappointed in the way this was handled. I understand problems can occur with a promotion, but then that information should have been passed along instead of telling me something was coming that wasn't.

This is a shame. Even 50 people not getting what they qualified for is to much. You spent your money on some that was never received. Services rendered doesn't seem to apply here.

Have good move Kali.. here's a house warming gift..no it's not a broken BF mug

cali

Oh nice Florida!here's a bouquet of every thing will work out just fine..
Hurry back..

Are we sure that was our picman who posted? Didn't sound like him at all. The picman we have come to know and love wouldn't agree that even 50 people out of 50,000 who complied with the rules of the promotion and didn't get what they were promised, would be ok. Our picman would somehow, someway, get those mugs to those who qualified for them. Especially those who verified their addresses and did everything properly.
I'm also having a problem with the fact that some who have contacted customer support about their missing mugs got free game coupons and others got nothing. That doesn't seem quite right either. At least one of the posters thus far has nothing for qualifying for the promotion but a headache and numerous talks with customer support.
Me thinks something is fishy.

BTW, I qualified for a magnet and received it, so I'm not complaining for myself, just fellow fishies in our pond.

yes I too am one,, that didn't get... I have 5email's in my file,, of confirming,, re; confirming,, then,, oop's sorry don't have any more,, Yes other member's are wonderful in saying here you can have mine,,,, that;s not the point!!!!! fish has too make good,, if you're going to do a promo,, & customer filled their obligation,, you need to fill you'res,,,, they sent me two coupons saying this is for the trouble ..

PLEASE I'M NOT BASHING FISH,,,,,& Yes c/s did everything they could,,,I just don't think this is fair,,,