Hojunkie
Starfish
Starfish
51 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Hojunkie on Feb 24, 17 4:52 PM
My operating system is IOS. I am unable to gift friends, everything is there except the arrow to access their gift list.

Also, when I try to go to my friends room I get a message that they have none.

I have read a couple of the forum posts with the same issues, any fix?

Thank you!!!

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by trixiebellekitty on Feb 24, 17 9:14 PM
Today my wish list disappeared. Play on a new iPad. So I made a new wish list. I have 69 friends but over half of them have had their wish lists disappear today. I am on level 38, player i2380754. I have done everything I can think of to no avail.
HELP!!
Brenda

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Aprilhobart on Feb 25, 17 12:26 AM
Saturday 25th February @7:25 p.m. in Tasmania.
I have tried many suggestions on how to access my friends and their rooms but to no avail. I am waiting in anticipation for a solution to this problem.
April from Tassie.

Edited on 02/25/2017 at 12:31:34 AM PST


 
Kingo62
Guppy
Guppy
112 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Kingo62 on Feb 25, 17 1:45 AM
Hi Folks. I've got the same problem with my friends list as well. 1st two pages of friends have their arrows but the rest don't and all my friends names are out of their usual order. My wish list also disappeared.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Beth_UK on Feb 25, 17 2:51 AM
same problem as everyone else - no private rooms & no wish lists for friends - glad I checked on here - thought it was something wrong with my I-pad!

 
Collen57
Squid
Squid
78 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Collen57 on Feb 25, 17 7:02 AM
I tried the suggested fix but it only worked on 36 of my 135 friends. Tried again, game showed I could gift 38 out of 135. Tried one more time and now the game says I can gift 21 out of 61 friends. Somehow I lost 74 friends while trying to use the suggested fix. Refreshing the friend list doesn't help. I'm not doing anything else in the game until this is fixed.

Nicole

ETA
Restarted iPad and my friends are back. I guess I need to wait for all of them to catch on to the issue now.

Edited on 02/25/2017 at 10:17:24 AM PST


 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Gracethegreat on Feb 25, 17 8:03 AM
My friends stop working. Only 1 has an arrow the rest I can't send gifts to. I restarted my iPad nothing happened still the same!!

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Mshubin on Feb 25, 17 8:13 AM
Reset friends list. It works for both

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by ablubyrd on Feb 25, 17 8:51 AM
Noticed you are aware of problem starting yesterday about gifting friends and game rooms. One friend opened today but all others are still locked. I did receive gifts from friends but I can't send any. Thanks

 
bfgPanthalassa
Moderator
Moderator
2,341 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgPanthalassa on Feb 25, 17 3:06 PM
Hi All,

I wanted to stop by here with information regarding that glitch preventing players from sending gifts to or visiting the Private Rooms of certain friends in the game.

To help resolve this issue, the Forum Moderation Team recommends that players follow a couple quick steps to ensure that their own wish lists and Private Room are saved properly in the game. This will ensure that they're able to display correctly to others in Midnight Castle, and I've included those steps below:

- Open your wish list in the game. If it isn’t appearing, simply add back the items that were on it before.
- Go to your Private Room and make a small edit, such as temporarily changing a placed item or editing the name of the room. This will make sure it’s saved correctly so that other people can visit it.


If you're seeing that you still can't visit a friend's Private Room or send them a gift it's likely that they haven't had a chance to try those above steps. In case anyone would like additional information about this, I encourage taking a look at the announcement I've included below:

An Announcement regarding wish lists and Private Rooms – Friday, February 24, 2017

The Moderation Team definitely understands the concern and frustration that technical problems can cause, and we appreciate everyone's understanding in this situation. If anyone has any questions, please feel free to PM one of our active Moderators.

Thank you for your patience.

bfgPanthalassa

 
1457051
Minnow
Minnow
243 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by 1457051 on Feb 25, 17 10:12 PM
Thanks for responding.
Unfortunately, none of these things fix the complete problem.
I know the devs are working on it. I hope?

Edited on 02/25/2017 at 10:14:18 PM PST


 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by gamersusan51 on Feb 26, 17 12:15 AM
Alas I too am now having problems with gifting friends, they are all there, but when I hit on them only the first for pages of friends will turn to allow me to gift, and no one else. I have 128 friends and attempt to gift everyday to as many as I can, I am on a ipad, my user ID is i1077204, Name SueCH- Qld Aus and if it helps my client # is 1.14.11.1508

 
tennco
Clownfish
Clownfish
621 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by tennco on Feb 26, 17 5:42 AM
Please send an alert through the mailman regarding this issue. It's apparent that many of my friends do not read the forum so probably are not aware of the problem. I am receiving gifts from them so I know they are playing. I also track who has their wishlist down so I know who was down prior to this glitch. This will affect many friendships since players will delete who hasn't gifted back so PLEASE SEND SOMETHING THROUGH THE MAILMAN since this affects game play.

 
bfgBellerophon
Moderator
Moderator
7,476 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Feb 27, 17 6:59 AM
Hi Everyone,

The Moderation Team appreciates players taking the time to post in this thread. We definitely want to help get things up and running as it should.

In regards to the wishlist and Private Room issue, we ask that players try the recommended steps that bfgPanthalassa provided above. It is understandable wanting an in game message sent to players with this workaround. We will continue to advocate for the players and pass this suggestion along to the teams. Please keep in mind that the moderators are unable to make any changes within the game ourselves.

nailsdestry, welcome to the forums. I'm sorry to hear that the correct items aren't being credited to your game. Since we don't have the tools to access your game from the forums, please reach out to our Technical Support Team with your player ID and details of the issue. The support team has the tools to further assist. Just in case it's needed, I'll include a help article below on how to obtain this information:

Finding Your In-Game ID

Thank you for your patience and understanding. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dasu94 on Feb 27, 17 10:49 AM
I'm on lvl 74 and it seems that I can't accrue experience points. I have been stuck on 1545 Experience points for 2 weeks now. I have done every quest I have come across. What do I need to do to advance?

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Kate_012 on Feb 27, 17 11:52 AM
I'm stuck at the end of the Elf Creature quest on level 45. I have completed Prof Pin Feathers quest and it says to use the Fairy Serpent but I am still missing a piece that I have not received so it won't let me progress! What do I do? :-(

 
Desertdruid
Salmon
Salmon
2,694 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Desertdruid on Feb 27, 17 12:57 PM
Hi Kate, welcome to the forum!

Check out the new Strategy Guide - here's the page you want:

http://forums.bigfishgames.com/posts/list/100/891090.page

Scroll down to the last entry for level 44 & see if you have completed all those quests.
You might have missed something.
I hope that helps.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by HennyMarie on Feb 27, 17 4:11 PM
Please fix server.. we cant connect and we need to send gifts


 
Hojunkie
Starfish
Starfish
51 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Hojunkie on Feb 27, 17 7:05 PM
After my post on the 24th, I did notice pretty quick that my wish list was empty, I change it relatively often, so added items back in and voila!

But wanted to make mention that I have had an issue with my wish list for a month or two. Often, when I try to remove an item, it freezes with "please wait". After a reasonable period of time I need to close the game and reopen to see the item gone, sometimes twice. It just happened again today and I am now going for my third try.

Just wondering since it seemed to be the culprit in all loosing our ability to gift that maybe there is something you could do to fix it??

Thank you...I love the game, the creators have awesome talent with great graphics!

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Kate_012 on Feb 28, 17 12:01 AM
Desertdruid wrote:Hi Kate, welcome to the forum!

Check out the new Strategy Guide - here's the page you want:

http://forums.bigfishgames.com/posts/list/100/891090.page

Scroll down to the last entry for level 44 & see if you have completed all those quests.
You might have missed something.
I hope that helps.


Hi, thanks for getting back to me. I have had a look at the page and I remember completing all the tasks but it looks like I'm missing the horn for the Fairy Serpent and I'm not sure where I was supposed to get it. I have been to all the avatars and there's no tasks to complete so I can't get past this quest.

 
 
 
 
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