bfgBellerophon
Moderator
Moderator
8,044 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on May 11, 17 9:32 AM
Hi Mylittlefoot,

I see that there is some question regarding the Smile item under the Events Items portion of your inventory. It is possible that changes to the game were made and I apologize for any confusion this has caused. The Moderation Team doesn't receive the exact information regarding changes to item currency rates, but I'll be sure to pass this along to the Midnight Castle teams. For confirmation, I am also seeing 10 coins for selling this particular item. If any information is brought to our attention, we will post in the forums.

Thank you for your understanding. Please reach out to an Active Moderator if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 
Desertdruid
Salmon
Salmon
2,999 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Desertdruid on May 11, 17 3:49 PM
I'm having serious connection problems this afternoon, both in the game & here in the forum.
In the game, when I can get in, all my friends keep disappearing - even Just John - & rewards are very slow to drop after completing a Terrace HOS - up to a couple minutes.
In the forum, it takes forever to load a page, then just a few seconds later, I get a white-page message "cannot parse response".
Druid iPhone SE, iOS version 10.2.1

Update: It lasted about 3 hours, then I was able to get in & send gifts.
Back to normal this morning. This is typical.

Edited on 05/12/2017 at 7:32:45 AM PST


 
bfgBellerophon
Moderator
Moderator
8,044 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on May 12, 17 7:43 AM
Hi Desertdruid,

I'm sorry to hear that connection issues were present in your Midnight Castle game as well as the forums. Thank you for keeping us updated on this issue. I'm glad to hear that everything is up and running properly and I apologize for any inconvenience and frustration this has caused. I'm also going to include below a Big Fish Games Help page specific to this issue:

Connection Issues

If issues continue to persist, feel free to reach out to our Midnight Castle Support Team with your device information, details of the issue, and your player ID. I'll include a a help page on how to obtain your player ID if needed,

What is an in-game ID?

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
Collen57
Lobster
Lobster
91 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Collen57 on May 13, 17 5:13 AM
Before the spring event started I connected my game to Facebook because I needed to uninstall and reinstall my game due to issues with friend rooms. Connecting to FB worked great, I was able to immediately recover my game after the reinstall and the friend room issue was resolved. However, I did notice losing a small amount of progress from the first time I logged in after the reinstall.

Losing progress didn't happen again so I didn't worry about it. Until this morning when I realized I just lost 4 days of progress. I had completed the castle challenge and collected the last avatar but now it's gone. Due to the red and green icon issue I'm putting the date behind my in game name. The last date I put in was May 11th, now it says May 7th and the last CC avatar is locked.

Already submitted a request to support. This post is more to point out a potential issue with connecting the game to FB. I'm on level 76 and had not experienced losing progress until connecting to FB right before the SE.

Nicole

 
bfgIlinalta
Moderator
Moderator
2,037 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on May 14, 17 4:32 PM
Hello Collen57,

Thank you for taking the time to report that issue and what you experienced while playing the iOS version of Midnight Castle. It sounds like you've already contacted our Midnight Castle Support Team which is exactly what I would have recommended in this situation, so what I'm going to do is provide those steps for players having a similar issue, should they also want to provide some information about that to our Reps and the teams behind the game.

Whenever a player loses progress in Midnight Castle, we recommend contacting our Midnight Castle Support Team with the device type and model seeing the issue, the operating system and version it is running, and your in-game Friend Code. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

If you lose progress, it would also be helpful to provide both the original Friend Code and the new one being seen on the device. Just in case it is helpful, the following article explains how to retrieve a Friend Code in the game:

What is my Friend Code?

Our Reps may request more information to better assist either in troubleshooting or with an impending investigations into a player reported issue. So, be sure to reply directly to their messages with as much of that information as possible. We appreciate your effort, and I want to thank players in advance who are working with our Reps for a similar issue for that effort and their patience.

Thank you again for your patience, and I hope that is helpful in clarifying how to receive further assistance for that issue. Don't hesitate to PM me or any of our other active Moderators with further questions. We are all happy to help out as best we can.

bfgIlinalta

 
sewfancy
Guppy
Guppy
140 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by sewfancy on May 25, 17 5:58 AM
I having trouble with my furniture finder achievement statement I have 61 out of 100 . I completed all three rooms and the achievements each furniture each area. Other players plays said should have 62. I do I fix this problem.

Sewfancy
i219812

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Seb95667 on May 25, 17 6:01 PM
I am at level 76 and still don't see the special level pets listed to craft. All I see are the other pets.

How do I get them to show up.

Seb95667
i171809

 
bfgBellerophon
Moderator
Moderator
8,044 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on May 26, 17 11:52 AM
Hi sewfancy and Seb95667,

Thank you for bring to our attention what is occurring within your Midnight Castle games. We definitely want to help where we can and provide some clarification.

sewfancy,
since it sounds like there is an issue with your achievements, please reach out to our Midnight Castle Support Team with your player ID and details of the issue. We apologize that we don't have the tools from the forums to investigate this for you. The Support Team can definitely look into this for you. Just in case it's needed, I'll include a Big Fish Games Help page below on how to obtain your player ID:

What is an in-game ID?

Seb95667, because it doesn't sound like you have all the pets, please also reach out to our Midnight Castle Support Team. Please provide your player ID along with screenshots of what you are seeing. The help page below contains steps on how to take a screenshot.

Taking A Screenshot

We greatly appreciate your patience and understanding. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

Edited on 05/26/2017 at 11:52:19 AM PST


 
Dobiesrus
Seahorse
Seahorse
27 Posts

Private Room Update Question

[Post New]by Dobiesrus on May 27, 17 7:58 PM
Just got the following message when trying to go into a friend's room. I already have the latest game update..11413.1601..as well as the latest IOS update. What does this mean?

"This friend's room has been updated in a more recent version of the game. To visit it, please update your game to the latest version."

 
 
 
 
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