Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Bas1948 on Jun 28, 17 1:29 AM
I am on level 45 and my coins just keep going down. I turn it off at night and the next day I have lost thousands! What can I do? I have messaged help, but no reply yet.

 
bfgIlinalta
Moderator
Moderator
2,897 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jun 28, 17 2:06 PM
Hello Bas1948,

Before I start, I want to welcome you to the forums and for your patience while working with our Midnight Castle Support Team to investigate this issue further. I've gone ahead and contacted them to see where this request was in the queue and it appears that one of our Reps is currently assisting.

Since it appears that our team is in contact, my recommendation is to reply directly to those messages to continue receiving assistance for the issue being experienced. They have the tools available to help investigate what may be occurring and may be able to provide assistance in resolving the issue. In any case, thank you for your effort and time while working with our teams.

Thank you again for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Dagobaz54
Seahorse
Seahorse
38 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dagobaz54 on Jun 30, 17 6:36 AM
How can I tell if My Midnight Castle game has been hacked? If it has, what do I do to fix it? Does this affect my game friends?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Jun 30, 17 8:39 AM
Hi Dagobaz54,

I see that there is some question regarding your game and if it has been hacked. We apologize that we don't have the tools to investigate and troubleshoot this issue from the forums. Please reach out to our Midnight Castle Support Team with your player ID and details of what you are seeing within your game. If you have screenshots of activity, that would aid in the investigation. The Support Team has the tools to look into this for you and provide steps if able. Just in case it's needed, I'll include a Big Fish Games Help pages below on how to obtain this information:

What is an in-game ID?
Taking A Screenshot

Thank you for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
Dagobaz54
Seahorse
Seahorse
38 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dagobaz54 on Jun 30, 17 9:28 AM
Thank you. Have a great day.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by welshrarebit56 on Jun 30, 17 5:11 PM
Regarding Update June 30..........

Can the Mods or Devs, please give us some pointers as to why us IOS players have Green Circle Timers on some but not others in different areas of Midnight Castle?
The New Timers, takes us to "Green Landscapes" advert.

These timers are appearing on my Airship, Dice Game and HOS'
They are Not on my pets or fortune wheel???????????? Or Trina's game machine.

Another IOS Player states they have appeared on her pets and fortune wheel.

Can you explain what this is all about please.

Also another player who plays on PC, states nothing is appearing on her PC game.

Cheers

Welsh Shelley


 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Kimberflame on Jun 30, 17 8:23 PM
Friends still seem to be unable to send me gifts or help a friend. Did what the mailman said to do. What else can I do. Have been playing for over a year and have always had friends sending me gifts, so I can tell something is up. Please help

 
Amethyst2066
Minnow
Minnow
263 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Amethyst2066 on Jul 1, 17 9:03 AM
It was explained in another article that the green circle timers are an option to watch an advertisement for a prize. The only appear on the iOS and android platforms.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by SeasideSher on Jul 1, 17 12:32 PM
The game said it had updated available so I clicked to install. It won't install and just sits there. I have restarted it a couple of times but it is the same. How can I get these updated to install?

 
Amethyst2066
Minnow
Minnow
263 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Amethyst2066 on Jul 1, 17 2:09 PM
Try getting the update from the AppStore first then open and it will finish.

 
fredismom
Starfish
Starfish
59 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by fredismom on Jul 1, 17 3:42 PM
How do I get the central component-pearl to stay in the fan? Over and over it refuses to stick

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by tenbells on Jul 2, 17 12:37 AM
Since the update the game on my iPad has been very unstable, as though there's a lag in it trying to catch up with what I'm doing. I'm currently making my way through the new update and each time I get 3 or 4 of the tasks done the game then seems to slow down and stutter and if I try to continue will close down completely without warning. When I go back into the game, the last 1 or 2 tasks that I have done haven't saved so I have to redo them. There are no internet connectivity issues my end.

 
Firedragon13
Guppy
Guppy
193 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Firedragon13 on Jul 2, 17 12:08 PM
fredismom wrote:How do I get the central component-pearl to stay in the fan? Over and over it refuses to stick



I had to close game three time to get the gem to stay in the fan. It has not worked for placing the fan blades. They just will not stay where they belong. It is easy to see where to place them. But they just zoom right back out..... HELP!!!



 
geniegal
Clownfish
Clownfish
590 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by geniegal on Jul 3, 17 7:47 AM
Neither the jewel on the handle of the fan nor the third leaf (feather) will stick and lock into place. Please fix.Playing on an iPad with latest iOS.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Connie6143 on Jul 3, 17 6:58 PM
I am also having problems with the central gem in the fan and the second feather from the right not staying in place. Any way to make this work?

 
ryk9er
Jellyfish
Jellyfish
16 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by ryk9er on Jul 4, 17 3:18 PM
Midnight Castle updated, but there are some areas that I can't get to. The Wise Dragon wants me to go to the Cauldron, but if I tap the 'go to' button, the game shuts down. The same thing happens if I try to navigate through the castle. From The Dungeon of the Cursed I can go no farther.

Sometimes the game makes me start a quest over. It will register my coins, etc., but then the game shuts down and I lose that progress.

Thanks for your help

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Thewerecatqueen on Jul 4, 17 4:47 PM
On July 2nd The game was working fine for me but yesterday, it was suddenly demanding that I free up 700 mb. The update was already installed so it couldn't have been that. Like I said. It worked fine on July 2nd but yesterday it began to be really greedy and wouldn't let me play till I coughed up that 700 mb of space and I have been able to play MC when my data was lower than 700 mb before.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Jul 5, 17 2:14 PM
Hi Everyone,

Thank you for posting in this thread what is being experienced in your game. I wanted to help clarify these posts and help get everyone back to playing their game.

In regards to the timers that players have mentioned, these are indeed timers that will take players to certain video game advertisements. By watching the videos, rewards will be offered, but keep in mind that these are entirely optional. For more information, see bfgBeruna's post in the following thread:

Countdown timers

Kimberflame, thank you for letting us know that you have executed the steps in the letter from the mailman. It is recommended to wait for a period of time so that other friends will be able to update their room and wish list. If issues continue to persist, feel free to reach out to our Midnight Castle Support Team
with your player ID.

For players that are having issues updating their game or experiencing issues as a result of the update, please refer to the following help page for troubleshooting steps:

iOS troubleshooting steps

Thank you to the players that have offered their hints and suggestions regarding the fan and feather scenes. We have indeed brought this to the attention of the appropriate Midnight Castle teams. They are aware and looking into this for the players. We greatly apologize for any inconvenience this has caused. If you would like to aid in the investigation, feel free to reach out to our Support Team as well with your player ID. The Support Team can also help look into any other progression blocks that players are experiencing. Just in case it's needed, the help page below contains steps on how to obtain your player ID:

What is my Friend Code?

We greatly appreciate your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Debbie1845 on Jul 6, 17 6:42 AM
Hi! I hope someone could please help me as I have emailed Bigfish and no reply and I am having an issue. I play the game on my iPad.
I am on level 21 and just now the night mode is now in play. I disabled it in settings and yet it still is in play. I tried turning off my iPad and restarting but that did not work!
Could someone please help me because like many others it gives me a headache and that is something I definitely don't want or need
Thank you in advance for your help!

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Elsaemerald on Jul 6, 17 7:57 AM
I've attempted to post something on a thread several times today but it isn't working. I've now tried it on both my iPad and then on my macbook air. Nothing. Anyone else or is it just me?

ETA
So this post worked maybe it's specific to a particular thread. I'll try again.

ETA2
Nope, still doesn't work on other thread.

Edited on 07/06/2017 at 8:00:23 AM PST


 
 
 
 
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