bfgWendwater
Dogfish
Dogfish
1,911 Posts

Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgWendwater on Dec 20, 13 12:07 PM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to Midnight Castle Help. Using Midnight Castle Help is always the quickest way to get technical problems resolved. Here is a suggested article that has helped many people correct these types of problems in the past:

Crashing, Freezing, Game Won't Open (Computer)

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using Midnight Castle Help, please get in touch with our Customer Support team. You can find a link to contact our Midnight Castle Support Team HERE.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 03/03/2017 at 11:22:05 AM PST


 
Valdy
Marlin
Marlin
9,053 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Valdy on Dec 27, 13 8:00 PM
I just gifted the last person I could gift today, and the game froze on "Please wait". My gift was given, but I didn't get the "Thank You" card.

I hope this isn't going to be one of those glitches that will come up from time to time...

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by bfgDeveron on Dec 31, 13 1:19 PM
Heya Valdy,

I'm hopeful that was just a one time thing too, but we'll definitely keep an eye on this.

Thanks for posting!

bfgDeveron

 

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by chrisnrob on Jan 1, 14 1:54 PM
got to the bit where you have to talk to the keeper but just keeps telling me to wait for update?

 

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by chrisnrob on Jan 1, 14 10:26 PM
there is a glitch when giving gifts my computer freezes when i try to give gifts in the morning uk time

 
high_ridge
Seahorse
Seahorse
32 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by high_ridge on Jan 4, 14 11:10 PM
If I leave this game open for several hours (at least 6, maybe more) the cursor will go floaty, then the background to scenes disappears and if I don't close the game and restart it smartish, then my machine will freeze.

 

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by jihogwais on Jan 5, 14 8:14 AM
I downloaded this game on January 2 and when I went to play it the next day it started with the fish splash screen then gave me an error saying "No connection" " unable to connect to the server". It was using the game cursor and frame to show the error, not a windows frame. I have no problem with any of my other games at all. I tried uninstalling, downloading and re-installing again but it keeps giving me the same error. Any suggestions? I have other free to play games that work just fine. Iam on a PC with Windows XP.
Thanks

Edited on 01/05/2014 at 8:15:29 AM PST


 

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by yshaffer on Jan 5, 14 8:49 AM
I have been playing for a while and canot get what I need to advance to the next level
It takes over 30 minutes for the box that contains the staph I need to refresh.
Earlier in the game i got the staph but you used it in the burning tree.
Not a good thing if I cannot get the item to go forward. getting boring

 
Lestat195
Starfish
Starfish
52 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Lestat195 on Jan 5, 14 10:05 PM
I'm having trouble connecting to the Bank. I click to purchase coins or diamonds and keep getting "Please wait..." but nothing ever happens other than the screen freezing. Please advise!

 
efi24
Angelfish
Angelfish
1,212 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by efi24 on Jan 6, 14 2:44 PM
Valdy wrote:I just gifted the last person I could gift today, and the game froze on "Please wait". My gift was given, but I didn't get the "Thank You" card.

I hope this isn't going to be one of those glitches that will come up from time to time...


Yes, exactly the same thing happened to me for the 3rd time now.
Other than that the game many times stops me saying can't reach server and sometimes take a few moments to be able to play again (not being able to play disconnected at all!!) I do not have internet access issues. The game seems to think so though.

Oh another thing is that whenever I collect 5 flowers usually it drops 10 coins (or a diamond in very few cases) but sometimes the money doesn't drop and I'm not credited for it. I think some people might get upset about this, I tend to not get upset about glitches such as this. But having to restart my computer or close the game through my computer's task manager when I try to gift someone while gift is sent yet game is stuck for me and no thank you card? Yeah, that does upset me a little...

Edited on 01/06/2014 at 2:52:43 PM PST


 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by bfgDeveron on Jan 7, 14 12:18 PM
Hello All,

If you're experiencing technical issues in your game, it's really helpful for you to post those here (as we track them). It would also be helpful for you to contact our Tech Support Team with a Dr. Felix Report so our Reps can offer more targeted assistance. They can be reached by clicking on the blue text below:

Contact Us

Thank you!

bfgDeveron

 
Angeleye1372
Guppy
Guppy
177 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Angeleye1372 on Jan 8, 14 2:46 AM
-I sent 5 gifts today and 3 times out of these 5 the game froze when it says "please wait". My gifts were given but I only received 2 "thank you" cards instead of 5.
-When I do a HOS, it happened already 4 times today, the game froze when I wanted to click on the last item.

 
judy1689
Herring
Herring
354 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by judy1689 on Jan 8, 14 5:53 AM
Working on the Volume of Blood quest. Last night, I had stopped when I had 1/2 Links of Steel and I had 2/2 Black Lily. This morning, I only had 1/2 Black Lily.

I played it again this morning. This time the quest sent me to the well, where I earned a Shard of Soul. Then it sent me to the tower where I earned another LInks of Steel but it doesn't not show up. Still only shows 1/2.

I also purchased some crystals last night and used some of them to access HOS play of duplicate locations required to complete these dragon quests.

I decided to quit and wait til this morning to complete this quest. I only had one more item (The links of steel to finish)

I am running Windows 7 home premium.

 
judy1689
Herring
Herring
354 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by judy1689 on Jan 8, 14 8:43 AM
Just happened again. Quest from Innkeeper Salty. Needed 8 pointed star. Crypt location?, Was awarded the 8 pointed star. Was not awarded. not in inventory nor on the Bear with Armor count.

Could it be because there are several running quests that need the same items/locations played?

That was the issue last night. 2 or 3 quests needed me to explore the same HOS location for items. That's why I purchased crystals, to complete them faster than waiting 30 minutes each.


Edited on 01/08/2014 at 8:46:56 AM PST


 
Valdy
Marlin
Marlin
9,053 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Valdy on Jan 8, 14 5:08 PM
I just saw that there is an updated version for this game. It's on my GM. But since a mod hasn't yet said what it's for, and since this is still the beta version, and since I have no problems at all with the game - except the once when the game froze when I gifted someone and didn't get my "Thank You" card - I won't install this updated version just yet.

Edited on 01/08/2014 at 5:09:19 PM PST


 
Valdy
Marlin
Marlin
9,053 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Valdy on Jan 9, 14 1:47 AM
Not a "technical" issue as such, but was just made aware of this boo-boo:

There is a Snow Griffin, but no Snow Griffin food.
There is Iron Griffin food, but no Iron Griffin.

The Iron Griffin food is for the Snow Griffin !!

I am wondering whether the devs noticed this and corrected this in their updated version? Will wait and see what a mod says - when she eventually crawls out of bed and looks bleary-eyed at her monitor.

 
efi24
Angelfish
Angelfish
1,212 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by efi24 on Jan 9, 14 3:10 AM
I just installed the new update and my game continued exactly where I left it, nothing changed apart for the fact that I was able to send all gifts and get the thank you cards (although I noticed it usually fails after midnight so I'll try again tonight) but I have a good feeling as I just played the game for around half an hour and not once did it stop me with connecting to server problems - first time it doesn't do it so whatever the update does - it works. Thank you BFG people and devs - you're great!

 
Valdy
Marlin
Marlin
9,053 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Valdy on Jan 9, 14 4:35 AM
I installed the update, and the Snow Griffin is still getting food for the Iron Griffin. The devs want to change that to either Snow Griffin food or Iron Griffin. My guess is they couldn't make up their minds what to call this griffin. LOL

Anyway, I see no difference in the updated version, but then again I never had any problems. Still want to know what has been changed, so I am looking forward to see a thread from a mod.

 
LynthePin
Lobster
Lobster
85 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by LynthePin on Jan 9, 14 4:29 PM
I made 5 gifts yesterday, no problems.

Today after the update, my first 2 gifts made the screen freeze with a " please wait " message. I had to eventually close the game both times with task manager.

The two items have gone from my inventory but I have had no postcards.

I can only hope they got to where I sent them, but why is there no indication for the receiver to know who sent the gifts?

 
Valdy
Marlin
Marlin
9,053 Posts

Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by Valdy on Jan 9, 14 6:46 PM
This happened to me only once, quite early into the game, in the previous version, LynthePin. Thank goodness, it never happened again after that.

But, just like "Antique Road Trip" does it from time to time, with this game I quite often got the "can't find connection" message. I do hope that this new version has taken care of it.

 
 
 
 
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