sworkca
Starfish
Starfish
45 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by sworkca on Nov 5, 16 5:52 AM
tazruby2000 wrote:Game is down again. This happened around noon yesterday. This is the 3rd time that this has happened recently, may just have to stop playing as it seems as a ongoing issues.


Server is under maintenance. Try launching the game later.
Best regards, Development Team.
Error code: 3


I don't think they really care that this game is not working correctly. This is like the third or fourth time this has happened in the last few months.
If it is not working by Monday I am removing it.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgPanthalassa on Nov 5, 16 4:49 PM
Hi Everyone,

I'm sorry to hear that people are seeing that maintenance message in the game. It may be the case that the developers are doing maintenance on the server-side of the game, however I'm going to be sure to pass along the information provided in this thread to the right teams so they can look into this. While the Forum Moderation Team doesn't have specifics on this at this time, we'll certainly update the forums when we receive any new information.

Thank you all for your patience and understanding in this matter. If anyone has any questions, please feel free to PM one of our active Moderators. We're always happy to help as best we can.

bfgPanthalassa

 
tazruby2000
Flounder
Flounder
2,391 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by tazruby2000 on Nov 7, 16 12:08 PM
I take that the server issue is going to be a going issue. This game might as well be pulled as it had 3 server issues recently. What is the point of the game that has issues and is never right away. May just uninstall this game as it seems to still be down.

 
tazruby2000
Flounder
Flounder
2,391 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by tazruby2000 on Nov 8, 16 2:07 PM
The game is still down with no update on what is going on.

 
tazruby2000
Flounder
Flounder
2,391 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by tazruby2000 on Nov 11, 16 9:38 AM
I just uninstalled the game as it seems it is little concern that nothing has been done about the server being down. It seems to me that they may pull the game since it was not fixed right a way.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MelanieKlein25 on Nov 13, 16 10:11 AM
Server is under maintenance. Try launching the game later.
Best regards, Development Team.
Error code: 3

 
_DD_
Flounder
Flounder
2,106 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by _DD_ on Nov 14, 16 8:06 AM
The game is inaccessible for at least a week now, with the error "maintenance" msg posted above.

BFG Mods, could you pls be so kind and ask again for the "new information", with which you can update us? Thanks in advance!

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by margaretmae1 on Nov 17, 16 1:12 PM
I am only here because you lock every thread that pertains to "Why the heck can't I play?" YOU say it is a tech issue. If so, it's YOUR tech issue. My computer and Internet/Wifi are fine. Have been fine, for much longer than the 'Server Maintenance' messages have been standard procedure.

 
bfgBellerophon
Moderator
Moderator
7,764 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgBellerophon on Nov 23, 16 12:18 PM
Hi Everyone,

The Moderation Team greatly appreciates players taking the time to post the type of error message they are seeing within their game. While the Moderation Team doesn't have the tools to provide fixes and changes within the game, we will continue to alert the appropriate teams of these issues. We are aware that the teams are currently looking into the server maintenance message that players have mentioned. Once any information is brought to our attention, we will update the forums to inform the players.

For clarification please keep in mind that we do ask that all technical issues be placed in this particular thread. This is to help the teams identify the impact of these trends to the players. We also recognize that the server maintenance message is one that is most likely not tied to an internet connection with player's computers. As stated previously, we will update the forums once the teams bring any information to our attention.

We greatly appreciate your patience and understanding.

bfgBellerophon

 
Jetmet
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by Jetmet on Nov 25, 16 8:21 AM
Another -1. There has been no maintenance on this game in more than a year. You should take down the game rather than defraud people of money wasted

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by franhgp88 on Nov 25, 16 11:07 AM
For a few days now I have been having issues using the forest creation spell, it won;t let me place any trees at all.

I also can't place the Temple of Friendship, when i go into the store there is no picture of the building, it just says temple of friendship and when i try to place it, i am unable to do so, no building appears.

help would be much appreciated

 
Jetmet
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by Jetmet on Nov 27, 16 7:54 PM
Another day another -1. Yes I've tried restarting the game.

 
Jetmet
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by Jetmet on Nov 30, 16 7:38 AM
Another day another -1. Will this be fixed or should I sue to get my money back.

 
Jetmet
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by Jetmet on Dec 9, 16 9:15 AM
Guess the -1 will never be fixed

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by TawnyRose1954 on Jan 4, 17 11:39 AM
using PC windows 7, getting server under maintenance as well and this has been going on for qui

 
bfgIlinalta
Moderator
Moderator
1,815 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgIlinalta on Jan 4, 17 1:07 PM
Hello Everyone,

Thank you all for your patience while waiting on a response. I can see there are a few specific error messages as well as issues that players are reporting and I wanted to drop by real fast to help with what I can and also to confirm that the Forum Moderation Team has not received additional information about this issue that we reported previously to them. We are continuing to provide these reports to the teams behind this game so they are aware of what issues our players are experiencing while playing, and will be sure to provide an update as soon as we hear more information.

TawnyRose1954, thank you for letting us know that you are seeing the server maintenance message still. The right teams are aware of and are looking into the issue. In the meantime as we wait for more information, it may help to click on the message to see if the game will load up after clicking on the message as a few players have been able to get around the maintenance message by doing so.

franhgp88, I'm sorry that the Temple of Friendship and the Forest Creation spell doesn't appear to be working properly. In this instance, what I recommend is seeing if providing the game more permissions by running it as an Administrator as this may help resolve this issue:

Run Game as Administrator

Jetmet, I'm sorry that you are also seeing the maintenance message. We're in touch with the teams behind this game for more information, but haven't yet received it. If you have an issue with a purchase, or need more help with your purchased items in game, my recommendation is to contact our Support Team using the information below, and include what was purchased and what the issue is so that our Reps can do their best to help out with that.

For any problems that continue after trying those steps or if you need more assistance with a purchase or the game in general, I recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always happy to provide additional support for our games and will do their best to get back in touch as soon as possible.

Thank you for your patience. If there are any further questions, please feel free to PM any forum moderator. We're all happy to listen and help out.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by phatotorag on Jan 26, 17 8:20 AM
error 502 for 3 day

 
day25
Sea Anemone
Sea Anemone
3 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by day25 on Jan 26, 17 8:32 AM
Same thing. Error 502 for 3 days now. Plus, before that, I would get errors that would put me out of the game and when I got back in, I's be missing crystals, manna, money, etc. Every time it happened I'd be missing something different. Almost ready to give up on the game completely.

 
day25
Sea Anemone
Sea Anemone
3 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by day25 on Feb 1, 17 11:23 AM
day25 wrote:Same thing. Error 502 for 3 days now. Plus, before that, I would get errors that would put me out of the game and when I got back in, I's be missing crystals, manna, money, etc. Every time it happened I'd be missing something different. Almost ready to give up on the game completely.


STILL!!!! HELP PLEASE!

 

Payment in the game doesnt work

[Post New]by angelus1984 on Feb 3, 17 6:04 AM
i payd €1,99 with my creditcard but got no crystals.... help me

 
 
 
 
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