can't save

Please help! I've tried to "save and quit", but when I come back to the game it always starts at the beginning.

Customer support is great with this kind of thing. Click on the green envelop on the right side of the screen.

You have to complete an entire chapter before exiting, or it will start from the beginning of that chapter again. It probably has something to do with the animation, that they can't stop and start it in the middle.

Nick Chase was also like that, although it didn't have animation.

I tried completeing a chapter and it still wont save the game.

I'm having the same problem. Completed a chapter, but when I tried to run the game again it had erased all details and made me start from the very beginning (including creating a username).

Will not buy this game because of this. And I will not buy or even try the sequel because I would be afraid of it being similarly faulty.

Too bad because if it wasn't for this I probably would have bought it. BFG - you're great, but please try to make sure your games work.