tamk42
Herring
Herring
324 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by tamk42 on Feb 17, 18 11:04 AM
So they are looking it to it.....they have known about the problem and if I were you Big Fish, I would ask for a refund too....you must have to give these developers something to sell their product? They are giving you a faulty one. So the wait begins for a fix. Will I be waiting as long as I have been waiting for the Roads to Rome latest collector's edition? Because I'm still waiting

 
tamk42
Herring
Herring
324 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by tamk42 on Feb 17, 18 11:04 AM
So they are looking it to it.....they have known about the problem and if I were you Big Fish, I would ask for a refund too....you must have to give these developers something to sell their product? They are giving you a faulty one. So the wait begins for a fix. Will I be waiting as long as I have been waiting for the Roads to Rome latest collector's edition? Because I'm still waiting

 
Nefersitra
Seahorse
Seahorse
28 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by Nefersitra on Feb 17, 18 11:24 AM
ponygirl wrote:Using Windows 10. When I played the demo, the game was full screen. Now that I have purchased, it plays in the windows setting only. cannot get it to expand.



Try going into Settings on the Main Menu. You can then select to play in Full Screen Mode.


I found the Demo is set to Full screen by default but the full game isn't. A cynical part of me thinks it might be to do with the issue some of the other Fishies have had with crashing.

 
bfgBeruna
Moderator
Moderator
2,428 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgBeruna on Feb 17, 18 2:13 PM
Hello Everyone,

Thank you so much for your patience. I'm really sorry Delicious: Emily's Moms vs Dads Collector's Edition isn't working properly, and I'm here to help.

If the game freezes or won't load, please check the computer's video card driver and run the game in Administrator Mode. These processes will improve how the game runs on the computer.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Players have also had success by adjusting their screen's resolution. I've included another help article with those instructions below:

Screen Resolution

Should these suggestions not fix your game or address the issue with your game, please contact our Technical Support Team. They'll be able to replace the game for you.

I've passed this information along to the appropriate teams, but since the Moderation Team isn't made aware of updates until they're ready to publish, I'm unable to provide information about if and when a fix will be provided. Your patience is sincerely appreciated. Please PM me or another moderator if there are remaining questions or concerns.

bfgBeruna

 
Bluecassie37
Guppy
Guppy
123 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by Bluecassie37 on Feb 18, 18 5:09 AM
Loaded without any issues, but when I went to play it there was a message about not having the right driver and it wouldn't open. My drivers are up to date and I'm using Windows 10.

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by elbudzo on Feb 18, 18 5:34 AM
I also have windows 10 and it is telling me that i have issues with my driver my drivers are up to date. I uninstalled this game and am glad that I did not buy it. They should pull this game and send it back to the developers to fix it and not reintroduce it until it is fixed. There seems to be too many problems with this game.

 
ladyblu11
Starfish
Starfish
45 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by ladyblu11 on Feb 18, 18 10:02 AM
Same here on many issues:
sidlove wrote:I'm using a Mac and I can only open the game with a windowed screen but as if it's a full screen. Confusing. The game is opening up windowed but the image I see is as if it is full screen. The majority of the image is gone and I can't get to the options to change it.

Plus, game freezes on certain levels, and have to use force quit.
System: MacBook Pro (15-inch, 2016)
macOS High Sierra, Version 10.13.3
Processor 2.6 GHz Intel Core i7

This past year has been such a struggle here with so many games crashing, freezing, etc. I have found if I open up some of the games, without going through the Game Manager, they will play. the Clutter games were all this way for me. So many issues,..

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by betz_k on Feb 18, 18 10:38 AM
I'm on a Mac too and I've tried all the suggestions and it's still freezing and I have to completely shut down to get out of it. Super frustrating. I uninstalled it. It's not worth the struggle and I hope you refund everyone but I know this is highly unlikely. Not impressed.

 
bfgArinelle
Moderator
Moderator
1,412 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Feb 18, 18 2:46 PM
Hello Everyone,

We've very sorry that our players have continued to run into issues opening up the game. I wanted to quickly provide some information about the error message that's been reported. OpenGL is something that some games require in order to work properly. Depending on how the game is designed, a particular version of OpenGL may be required for the game. Some computers may not have video cards that can use the needed version of OpenGL, leading to the reported error message showing up. We've let the appropriate teams know about what our players are seeing, and we'll be sure to let everyone know as soon as we have more information about this subject. Thank you for your patience.

Since waiting can certainly be frustrating for our players, we understand if players would rather get a different game or request a refund instead. This can be done by contacting our Technical Support Team. Our Moderators are always happy to answer any questions we can, so feel free to PM one of us with any concerns. Thank you, everyone, for your continued patience and understanding.

bfgArinelle

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by fefeshadowfire on Feb 19, 18 8:05 AM
bfgArinelle wrote:Hello Everyone,

We've very sorry that our players have continued to run into issues opening up the game. I wanted to quickly provide some information about the error message that's been reported. OpenGL is something that some games require in order to work properly. Depending on how the game is designed, a particular version of OpenGL may be required for the game. Some computers may not have video cards that can use the needed version of OpenGL, leading to the reported error message showing up. We've let the appropriate teams know about what our players are seeing, and we'll be sure to let everyone know as soon as we have more information about this subject. Thank you for your patience.

Since waiting can certainly be frustrating for our players, we understand if players would rather get a different game or request a refund instead. This can be done by contacting our <a href="https://bigfishgames.zendesk.com/hc/en-us/articles/230538107">Technical Support Team</a>. Our Moderators are always happy to answer any questions we can, so feel free to PM one of us with any concerns. Thank you, everyone, for your continued patience and understanding.

bfgArinelle


Just wanted to say ty for replying and ty for sending me the code for free play to certain date it helped alot while I was trying to sort this out unfortunately not able to the thing is thats bugging me is and this is why I am finding it hard to understand why I can't play this game and that error window shows up , this is the requirements for another game Delicious: Emily's Honeymoon Cruise

Game System Requirements:
OS: Windows XP/Windows Vista/Windows 7/Windows 8
CPU: 3.0 GHz
RAM: 512 MB
DirectX: 9.0
Hard Drive: 418 MB
Big Fish Games App System Requirements:
Browser: Internet Explorer 7 or later

which I can play this one with no issues I own this game now and this is the requirements for Delicious Emily Moms vs Dads

Game System Requirements:
OS: Windows XP/Windows Vista/Windows 7/Windows 8/Windows 10
CPU: 2.0 GHz
RAM: 512 MB
DirectX: 9.0
Hard Drive: 284 MB

Can you see why I'm Puzzled with this I have spent the entire weekend dealing with microsoft and by the way they are just plain rude the requirments for the game i can play on is higher than this new game and I am on windows 10

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by sherrera95127 on Feb 19, 18 8:08 AM
DO we get a refund back for this game since it still freezes

 
SolarEclipse
Minnow
Minnow
230 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by SolarEclipse on Feb 19, 18 12:51 PM
bfgArinelle wrote:Hello Everyone,

We've very sorry that our players have continued to run into issues opening up the game. I wanted to quickly provide some information about the error message that's been reported. OpenGL is something that some games require in order to work properly. Depending on how the game is designed, a particular version of OpenGL may be required for the game. Some computers may not have video cards that can use the needed version of OpenGL, leading to the reported error message showing up. We've let the appropriate teams know about what our players are seeing, and we'll be sure to let everyone know as soon as we have more information about this subject. Thank you for your patience.

Since waiting can certainly be frustrating for our players, we understand if players would rather get a different game or request a refund instead. This can be done by contacting our <a href="https://bigfishgames.zendesk.com/hc/en-us/articles/230538107">Technical Support Team</a>. Our Moderators are always happy to answer any questions we can, so feel free to PM one of us with any concerns. Thank you, everyone, for your continued patience and understanding.

bfgArinelle


All of this may be true, but the problem is neither this website nor the developer's website list what version of OpenGL you're required to have in order to run this game properly. It's not listed in the system requirements.

In addition, I went back to my e-mails with the developer's customer support. And on December 28, 2017, I was told that I needed at least OpenGL version 2.1 and that I needed to download specific software to determine my version. So, I did and I have OpenGL Version 4.1 and the game would still only run in Windowed mode and would crash and freeze in full screen mode.

I gave the developers my full specs back on January 7, 2018 and they said, "According to these details, your computer is completely capable of running this game" ... but your computer is old.

OpenGL might be the problem... but it's not listed in the System Requirements so that players can see if their computer is compatible.

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by jrfannascar06 on Feb 19, 18 3:10 PM
I am unable to play this game. I purchased this using my credits and after it installed, I tried to play but get an error code box that pops up with the following info:

unable to initialize open gl. please reinstall the latest graphics drivers and try again.
Error code: CS-1842
Version: 214606
Open GL Window Error: 65542
Error message: WGL: The driver does not appear to support OpenGL

I have never had a problem with playing any of the Delicious games in the past.
Please help!! Frustrated

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by brandyvibe on Feb 20, 18 1:24 PM
Level 7 crashes midway through. I've never had an issue running a Delicious game before. I'm on a fully updated mac.

 
bfgBeruna
Moderator
Moderator
2,428 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgBeruna on Feb 20, 18 2:35 PM
Hello Everyone,

My fellow moderators and I really appreciated your patience. I want to swim by and touch base with you.

If your game isn't playable, our Technical Support Team will replace it as quickly as possible. Please submit a ticket to them to begin that process.

It is possible that the latest version of OpenGL does not contain software needed to play this game. I'm sincerely sorry for the inconvenience that causes. The Moderation Team doesn't have a way of determining which version of OpenGL is needed to run this game, but we'll continue passing along these reports to the developers.

Thank you for your understanding. If questions about these posts remain, please PM me or another moderator. We'll do all we can to provide you with answers.

bfgBeruna

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by kittie78 on Feb 20, 18 5:05 PM
I am unable to run the game in full screen mode. Running on windows 10

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by elbudzo on Feb 21, 18 7:16 AM
I have every game in this series however I will not be buying this one unless they do something to fix all of the problems. I have not had any problems playing the other games.

 
bfgArinelle
Moderator
Moderator
1,412 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Feb 21, 18 3:26 PM
Hello Everyone,

We deeply apologize for any trouble our players have run into when trying to play the game. Our Moderators are passing along the reports made here in the Tech Issues thread, and we'll be certain to let our players know when we have any additional information about the possibility of an update or fix for the game. Thank you, everyone, for your continuing patience and understanding.

bfgArinelle

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by ayippy on Feb 22, 18 4:37 PM
any updates on this game yet, thanks

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by kackiedv on Feb 23, 18 7:29 PM
I was able to download this game for the 1 hour play but when I decided to buy it I couldn't get it to download...shows in my games that are bought that I have it but can not install why????

 
 
 
 
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