Re:Welcome to Mystery Case Files: Return to Ravenhearst ™ forum

[Post New]by mickey8170 on Jan 2, 17 10:18 AM
having problem...i purchased the game & when it opens it only opens in minimized mode...i tried fixing it in all my settings but nothing changed...none of the other games i purchased has this problem...any conclusions on how to fix this?

 
bfgIlinalta
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Re:Welcome to Mystery Case Files: Return to Ravenhearst ™ forum

[Post New]by bfgIlinalta on Jan 3, 17 10:12 AM
Hello mickey8170,

I'm sorry to hear that the game is only opening up in a minimized mode instead of appearing on the screen as expected. We definitely want you to be able to enjoy the game without a display issue like this and since it sounds like you've done some preliminary troubleshooting, my recommendation is to contact our Support Team for more assistance.

You can get in contact with our Technical Support Team HERE. Our Reps are always happy to provide additional support for our games and will do their best to get back in touch as soon as possible.

Currently, it is taking us a bit longer than we would like to get back in touch with all of our players who have written in for assistance. Our Reps are working hard to personally contact each player in the order their requests were received, and we want to thank you for your understanding and patience as we help all of our players looking for assistance.

Also, in the future, I would like to request that technical issues for this game be posted to the following designated technical issues thread so that we can more readily determine what technical issues are affecting our players: Please post any TECH ISSUES for Mystery Case Files: Return to Ravenhearst ™ here.

Thank you for your time and if there are any further questions, please feel free to DM me or any of our other forum moderators. We're all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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