bfgArinelle
Moderator
Moderator
1,408 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Feb 25, 18 11:32 AM
Hi ayippy and kackiedv,

I'll be happy to provide whatever answers I can to the questions you two have posed. For your question, ayippy, our Moderator team has not received any news about possible updates for the game. When we do, that information will be posted as an announcement on the main forum page for the game. Thank you for your patience and understanding.

In regards to those installation issues, kackiedv, most installation issues stem from either another program interfering in the background or the Big Fish Games app needing to try a different way to download the files it needs to complete installation. Steps for this can be found here:

Problems Downloading or Installation Failed

If this doesn't resolve the issue, please contact our Technical Support Team and include any error messages you may be seeing when trying to install the game. You can also PM one of our Moderators if there are any questions left over. We'll be happy to help however we can.

bfgArinelle

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by mrs_corpseman on Feb 27, 18 1:17 PM
On level 43 ( and higher) the customers request different forms of vegetal toast. I make it exactly as requested and they refuse it

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by lolo998 on Feb 28, 18 5:31 PM
this game crashes. I took it off my computer and then re downloaded it now when I try to play it it gives me an error -failed with error 740

 
bfgBeruna
Moderator
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2,428 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgBeruna on Feb 28, 18 5:58 PM
Hello mrs_corpseman and lolo998,

I'm sorry to hear these issues are impacting your game. Let's see what we can do to fix them.

mrs_corpseman: It sounds like customers aren't accepting properly made orders. I'd recommend uninstalling and reinstalling the game. The help article below will walk you through that process:

Uninstall and Reinstall a Game

lolo998: Welcome to the forums! Please contact our Technical Support Team. They'll be able to provide further assistance.

Thanks for your patience. Don't hesitate to PM me or another moderator if more questions arise. We're here to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by Carxman on Feb 28, 18 10:11 PM
Delicious: Emily's Moms vs Dads will not loud on my new computer. Keeps putting up a code 3 error. Any fixes?

 
bfgArinelle
Moderator
Moderator
1,408 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Mar 1, 18 9:13 AM
Hello Carxman,

I'm sorry to hear you're running into Error 3 when trying to install the game. This error means that an error has occurred between the Big Fish Games app and the installation files for the game. The first thing we check for in this situation is confirming which version of the game was downloaded. The Purchase History for your account will have the word "Mac" after the title of the game if it's the Mac version, and it will just be the title of the game if it's the PC version. I'd suggest double-checking to make sure the version we're trying to install matches up with the type of computer you have.

If everything is okay there, our next step would be to run Windows Update to make sure all the latest updates are installed. We can them move to some troubleshooting steps designed to make sure nothing is getting in the way of the installation process. The following article has steps on how to check for such interference:

Problems Downloading or Installation Failed

If none of the above resolves the issue, please contact our Technical Support Team. You're also welcome to PM me or another Moderator if there are questions about the above steps. We'll do all we can to help.

bfgArinelle

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by kristoferian on Mar 1, 18 11:55 AM
My game keeps crashing in windows 7 professional. I have done everything you suggested in your post-the error is on YOUR side.

 
bfgArinelle
Moderator
Moderator
1,408 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by bfgArinelle on Mar 1, 18 12:16 PM
Hello kristoferian,

I'm sorry to hear the troubleshooting steps offered haven't resolved this issue. When this is the case, we strongly suggest that our players contact our Technical Support Team. They can offer additional help, such as a replacement game, and they also help gather information helpful for including in our reports of issues our players have experienced. Thank you for your understanding.

If there are additional questions, please feel free to PM one of our Moderators. We're always happy to help.

bfgArinelle

 
tamk42
Herring
Herring
324 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by tamk42 on Mar 3, 18 11:54 AM
SERIOUSLY---how do you play for 50 levels and then it starts crashing??? NOT the computer---the program!!! GRRRR

 
tas4
Sea Anemone
Sea Anemone
2 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by tas4 on Mar 3, 18 3:37 PM
Same issues for me - keeps freezing. And I can no longer play in full screen mode. I managed to get to level 5 and now it just freezes all the time. Not happy paying for a collector's edition and only have the ability to play four levels.

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by phoebe0310 on Mar 4, 18 1:12 PM
i really want to buy this game I love the emily games but it says there is a graphics error but my computer is up to date its an OPEN GL error....I have even sent an email to bigfish and NO ONE Will respond....please help fix this. I even uninstalled and reinstalled and same error. I contacted tech support with no success....HELP ME HELP ME

Edited on 03/04/2018 at 1:14:54 PM PST


 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by nettyjen on Mar 6, 18 4:28 AM
i have bought a few games including other delicious games and was waiting for this one downloaded trial but get error messages.
**** say its because my cpu is only 2.1ghz but game requires 3ghz but on big fish its says 2.0ghz. i just want to play the latest game

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by SarahLouise28 on Mar 7, 18 8:51 AM
I just filled out a ticket for the OpenGL error as well. This sucks! This is one of my favortie series! I hope they update this and make future games without needing this program. I have been able to play every single one except this one!

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by allison1974 on Mar 7, 18 1:18 PM
I bought the game but the game will not start I press play and nothing happens I ave installed it please help

 
MarkAlan
Herring
Herring
314 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by MarkAlan on Mar 9, 18 1:48 PM
It's been awhile now and Game-House is aware of the problems and have done nothing to fix them.

I can see why Big-Fish has delayed releasing "Parker & Lane: Criminal Justice".
It has all the same problems and a lot more.

There are so many complaints about this game and their new one on the Steam Forum.

Edited on 03/09/2018 at 1:53:30 PM PST


 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by grannygirl61 on Mar 13, 18 10:58 AM
Mac version randomly crashes.

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by michellesilcox on Mar 14, 18 9:36 PM
srags1 wrote:I purchased the game and it downloaded fine but it will not open. It tells me GL driver is not updated but I do not have trouble playing any other game. It is PC with windows 10.


Mine is doing the EXACT same thing! I also tried to play the trial version of Parker and Lane Criminal Justice tonight, and it won't load, either. It's so frustrating! I have never had any issues with the Delicious games before. I am running Windows 10, also.

 
Ppapier
Guppy
Guppy
101 Posts

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by Ppapier on Mar 15, 18 3:25 PM
Hello,
I had to finally uninstall the game because of repetitive crashing. You are near the end of a level and suddenly: Everything freezes and you have to close the game with the task manager (Windows 7 and a very good pc).

I think that it is not acceptable. There are bugs in a game: OK, it may happen. What I find unacceptable is the lack of any fix. It means : Developpers of this awfully buggy game don't care about customers. They just want money and nothing else.

To our moderators: I know that you do your best to help us, but you can't do anything in this case, our computers don't have issues, it's just an unplayable game.

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by starrienight on Mar 19, 18 10:12 AM
[b]
violet922 wrote:Well, that does it for me. I will not download the trial version if so many are already experiencing 'crash' issues. This is just one of too many "Delicious" games that are starting to have problems.
I love this series but I play these games to relax and take me into a care-free world. I don't need additional problems.
Big Fish, you need to seriously stand up for your customers and tell the developers to correct these issues (preferably before releasing it for the public to purchase)!

Paying Collector Edition prices for a product that shouldn't be released in the first place is aggravating and financially insulting...

 

Re:Please post any TECH ISSUES for Delicious: Emily's Moms vs Dads Collector's Edition here.

[Post New]by starrienight on Mar 19, 18 10:33 AM
Can not get this game to play at all.....It downloaded but will not play keep getting codes would rather have a refund then deal with all this...Like these games but to much trouble tring to get it to work...Been with you guys for years hate to have to discontinue Big Fish but will do it if this keeps going on....I see you have a lot of people that are very unhappy about this game also...Thank you....Please just refund my money for this game....

 
 
 
 
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