Re:NEW UPDATE available for Midnight Castle (PC) - October 18, 2016

[Post New]by Apache2988 on Oct 19, 16 5:30 AM
Four years playing this game [Removed by Moderator]

Someone else took my name all my friends gone.

[Removed by Moderator]

Edited on 10/19/2016 at 7:52:17 AM PST


 

Re:NEW UPDATE available for Midnight Castle (PC) - October 18, 2016

[Post New]by Apache2988 on Oct 19, 16 5:31 AM
My name for four years was Lila but now someone else took it from me so I had to sign in as Apache2988 [Removed by Moderator]

Edited on 10/19/2016 at 7:52:00 AM PST


 
Trixxssie
Jellyfish
Jellyfish
13 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - October 18, 2016

[Post New]by Trixxssie on Oct 19, 16 7:36 AM
I am still not able to access my old id I have contacted tech support but no update as yet.

 
bfgBellerophon
Moderator
Moderator
7,503 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - October 18, 2016

[Post New]by bfgBellerophon on Oct 19, 16 8:06 AM
Hi Everyone,

The Moderation Team greatly appreciates players taking the time to let us know what they are experiencing with their game.

If players are having issues downloading the latest update or unable to access your original progress, please reach out to our Customer Support Team with your player ID(s). Just in case, I’ll include a help article below:

Finding Your In-Game ID

Please be sure to reply to every email received until your issue has been resolved. We definitely want to help get things up and running as they should.

Mazz_BigM, I’m sorry to hear that you are seeing a runtime error when trying to update this game. It is recommended to refer to the following help for troubleshooting steps Please pay close attention to step 2, “Update your video card driver.” If you find that the issue still persists, please let the support team know. A Dr. Felix Report along with your player ID is helpful.

moonfell, in regards to the ghost catching features, players can indeed capture ghosts in their game with ghost traps. This brings in the Trick-or-Treaters that will trade candy for ghost traps. For more information, please refer to threads below. With the avatars, there are indeed new ones such as a Ghost Bride that can be received from catching ghosts. I’ll also include a thread below with more information:

One thing I absolutely love in the fall update...
Ghosts
I'm a Ghost Bride!

 
bfgBellerophon
Moderator
Moderator
7,503 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - October 18, 2016

[Post New]by bfgBellerophon on Oct 19, 16 8:07 AM
I’d also like to remind users of the Forum Rules when posting, specifically,

Keep posts family-friendly. Posts that contain defamatory, explicit, obscene, threatening, or offensive content will be removed.


Treat others with respect. Harassing, attacking, threatening, provoking, calling unwanted attention to, name-calling, insulting, or bothering other users, moderators, or Big Fish employees on the forums will not be tolerated. Play nice.


Make sure your posts are constructive and add to the conversation on the forums. Posting just to “level up” or “bump” discussions is considered SPAM. Posts that are not game related will be removed.


By keeping posts family friendly, respectful, and constructive, we help to keep the Forums accessible to everyone who would like to participate. We ask that users be respectful on the forums to ensure that this remains a respectful place.

Since this thread is designed specifically for update announcements, I’m going to go ahead and lock this thread. If players continue to experience technical issues, you are welcome to place your discussion in the following designated thread:

Post your Midnight Castle (PC) Technical Issues Here Only!


Thank you for your understanding. Feel free to PM any of the Active Moderators if you have any questions.

bfgBellerophon

 
bfgBellerophon
Moderator
Moderator
7,503 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - November 17, 2016

[Post New]by bfgBellerophon on Nov 17, 16 3:05 PM
Hi Everyone,

Great news! A new version of Midnight Castle (PC) is now available on the website. This update includes:

-A new achievement!
- Quests have been rebalanced
- Requirements to open 6 Zoom Zones have been reduced
- Requirements to craft the Bracelet of Seeing been reduced
- Cost to unlock certain areas, hidden object scenes, and zoom zones have been reduced


Please take note that the new Enchanted Amulet feature will be released shortly on all platforms. We will update the forums once we hear of more information from the appropriate teams.

This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:

1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'

If you run into any new issues after installing that update, please contact our Tech Support Team so we can look into it.

bfgBellerophon

Edited on 11/17/2016 at 3:09:45 PM PST


 
bfgPanthalassa
Moderator
Moderator
2,347 Posts

Re:NEW FEATURE available for Midnight Castle (PC) - November 19, 2016

[Post New]by bfgPanthalassa on Nov 19, 16 12:07 PM
Hi Everyone,

Great news! The new Enchanted Amulet feature is now available in the Midnight Castle (PC) platform. This feature should appear automatically in people’s games, and includes the ability to charge items to affect cooldown timers for Hidden Object Scenes.

If anyone isn’t seeing those Amulets in the game please contact our Technical Support Team HERE with your player ID. Our Reps are always happy to help. Steps for locating that ID can be found in the following help article:

Finding Your In-Game ID

I hope you all enjoy this new feature, and happy gaming!

bfgPanthalassa

 
bfgIlinalta
Moderator
Moderator
1,613 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - December 14, 2016

[Post New]by bfgIlinalta on Dec 14, 16 4:11 PM
Hello Everyone

Wonderful news! A new version of Midnight Castle (PC) is now available on the website. This update includes:

- Enjoy the start of a new event!
- 1 new character (Santa's Little Helpers).
- 3 new achievements.
- 4 new pets.
- 7 new avatars.
- 9 new Daily Quests for duration of event.
- Snow globe catching feature - unlocks at level 2.
- Changed art and music throughout game and morphing snowflakes to find.
- Added timers to display the countdown to the event's conclusion.
- Castle Challenge Month 5 begins!


This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:

1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'

We want to apologize to players who saw a validation loop occurring when this update was first provided. Our teams discovered this issue upon release and was able to fix the issue and reset the update, which should allow players to download it now without any trouble. If you are still seeing the update loop or run into any new issues after installing that update, please contact our Tech Support Team so we can look into it.

bfgIlinalta

Edited on 12/14/2016 at 4:22:45 PM PST


 
bfgBellerophon
Moderator
Moderator
7,503 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - February 13, 2017

[Post New]by bfgBellerophon on Feb 13, 17 1:04 PM
Hi Everyone,

Wonderful news! A new version of Midnight Castle (PC) is now available on the website. This update includes:

- Bug Fixes and Optimizations
- Stay tuned for information on the upcoming feature : Puzzles!


This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:

1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'

If you run into any issues after installing this update, please contact our Technical Support Team so that we can look into it for you.

bfgBellerophon

Edited on 02/13/2017 at 1:05:03 PM PST


 
bfgPanthalassa
Moderator
Moderator
2,347 Posts

Re:NEW FEATURE available for Midnight Castle (PC) - February 14, 2017

[Post New]by bfgPanthalassa on Feb 14, 17 12:15 PM
Hi Everyone,

Exciting news! The Puzzle feature is now available in Midnight Castle (PC)! This feature should be appearing automatically in people’s games, and doesn’t require an update to be manually installed.

If anyone doesn’t see the Puzzle feature appearing after reopening the game we recommend contacting our Midnight Castle Support Team with your player ID and a Dr. Felix Report. Our Reps will definitely be happy to help, and steps for locating the ID can be found in the following help article:

What is an in-game ID?

I hope everyone enjoys the Puzzles, and happy gaming!

bfgPanthalassa

Edited on 03/03/2017 at 10:21:41 AM PST


 
bfgPanthalassa
Moderator
Moderator
2,347 Posts

Re:NEW UPDATE available for Midnight Castle (PC) - March 13, 2017

[Post New]by bfgPanthalassa on Mar 14, 17 5:07 PM
Hi Everyone,

Great news! A new version of Midnight Castle (PC) is now available. This update includes the following:

- New quests and levels to explore!
- Adjustments and modifications to the Puzzle Feature.


This update should download the next time you go to play your game. If anyone runs into issues applying this, or encounters any problems after the update is downloaded, please contact our Midnight Castle Support Team so they can be looked into.

I hope you all enjoy the updated game!

bfgPanthalassa

Edited on 03/14/2017 at 5:37:10 PM PST


 
 
 
 
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