Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by wilycoyote on Nov 22, 16 3:53 PM
I'm another one with Windows 10 that cannot play this game. It opens to the task bar and that is it. I sent the Tech Support Team my Dr. Felix report a few months ago. The advice they offered was not helpful. I found out through this forum that the game is not compatible with Windows 10. Tech Support told me to keep checking back with the forum to see if a solution has been found. Well, it is November now and still the issue with Windows 10 has not been fixed. I've heard this game is awesome and would love to play it. Has anyone had any success getting this game to open?

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by a_bull on Nov 26, 16 3:56 PM
I'm having trouble with the game as well.
I've followed the tips in the help section with no luck.
I'm on a new computer with Windows 10 already installed, so I can't go back to Windows 7 (I don't have the disk for it).

I still have hope from reading about those lucky few who can play on their Windows 10, so I'm currently fiddling around with installing/uninstalling and the compatibility troubleshooter.

I'll post if I succeed (fingers crossed).

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Tomten18 on Jan 2, 17 9:05 AM
It's a bit of a relief that other have the same problem.
I hope the make it compatible with Win10, cause this is a very entertaining game.

 
cme550
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Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by cme550 on Jan 3, 17 4:28 PM
So I have problems with Return to Ravenhearst and Dire Grove as well. Just lovely. I also can't get it to play

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by HAFINBY on Jan 20, 17 11:10 AM
I have been waiting since the day I went from windows 8.1 to windows 10 for Dire Grove to be fixed. This is my favorite game and I hate that I can't play it anymore. I would think after all these months they would have a solution to get it working on Windows 10? It's very frustrating.

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by raynestormrn on Jan 26, 17 1:09 PM
i'm also having the issue. at first it was with the dire grove standard edition.....so i bought the collectors edition....it also only opens to the task bar......hoping there will be a fix, and soon, otherwise it's 14 dollars wasted trying to play dire grove again

 
RavenQuo
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Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by RavenQuo on Feb 9, 17 3:52 PM
...and I'm another one. Game installs fine, but won't actually open. Both RTR and 13th Skull (which I believe came immediately before and after) open fine. Tried using the troubleshooter, but got no results from the tester using either Vista compatibility mode or Windows 7 compatibility mode. Tried setting it to use Windows 7 settings and then uninstalling/redownloading, but no dice. Brand new computer & it just spent a few hours the other night updating Windows, so that's not the problem.

I miss this game!

 
RavenQuo
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839 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by RavenQuo on Feb 9, 17 4:13 PM
Erm, one other thing: this game isn't listed on the Contact Support game-specific list...and the report wouldn't let me submit the form with the "Game Not Listed" option populated. I hammered my request through using some other options (with Dr. Felix report attached), but it's almost certainly not going to end up in the right place, at least not anytime soon. I'd like to provide all the information possible, but if it's systematically difficult to get it to the right place, how can that work?

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Melanee57 on Mar 19, 17 1:59 PM
I'm having the same problem with this game. All the rest of them play just fine.
Now I can't figure out how to send the DrFelix report. HELP!! Really can't figure out the new help site
Also if this game has had this problem for all this time why not fix it or take it off the site so other people don't keep having this problem.
I would be fine with a coupon for another game,

 
Luckystar18
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6,596 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Luckystar18 on Mar 21, 17 3:30 PM
Melanee57...Yes..me too...have all of the other MCF games and they play fine. I so agree...there are way too many of us that are using WIN 10 now that aren't able to play this game that we've already purchased. BF needs to either fix it or take it off the site.

BF did change the help site not too long ago, but if you pm one of the mods, that have replied to this thread, and ask for some assistance in how to navigate the new help site they should (hopefully) be able to help you file a Dr Felix report...not sure how much good that will do though after all of this time.

Edited on 03/28/2017 at 2:33:42 AM PST


 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by mtomas1026 on Mar 23, 17 7:24 AM
Having the same issue!

 
ANT58
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1 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by ANT58 on Mar 31, 17 5:32 PM
Can't get Dire Grove to open too! I have paid for, downloaded and validated game. Unloaded and loaded again 4 times to no avail. So it seems I've wasted £10.80.

 
Luckystar18
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6,596 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Luckystar18 on Apr 1, 17 1:32 PM
ANT58

Unfortunately it seems that after all of this time (and complaints) that BF is not in any hurry to fix this game for those of us that have purchased Dire Grove and have since switched over to WIN 10. You can get a free game coupon for a different CE if you get in touch with Customer Service, or contact one of the mods, via pm, if you're unable to navigate the new CS system regarding this game.

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Patrick1510 on Apr 21, 17 11:38 PM
Ditto. I bought a new laptop with Windows 10 loaded so can't revert to 7 or 8. The game opens on the taskbar but not on the screen. Extremely disappointed that BFG won't address this. The game is a classic and was the one that got me hooked on Hidden Object Games. Any developers out there willing to make suggestions? I suspect that the issue is related to video/display issues, but I'm not a techie.

I also notice that the link to this forum has been removed from the index list so I guess I'm talking to myself (again)

Edited on 04/22/2017 at 1:00:15 AM PST


 
 
 
 
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