Daxadillion
Flounder
Flounder
2,382 Posts

Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here.

[Post New]by Daxadillion on May 21, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/21/2016 at 7:44:05 AM PST


 
handyfr
Squid
Squid
61 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here.

[Post New]by handyfr on May 21, 16 7:08 AM
Running Windows 8. Getting runtime error when trying to activate. I've checked all my settings and everything is set correctly. Anyone else have this problem?

 
Gala_Day
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here.

[Post New]by Gala_Day on May 21, 16 7:22 AM
I'm getting an exception error, windows 10

 
nanafraser
Squid
Squid
76 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here.

[Post New]by nanafraser on May 21, 16 7:24 AM
I never post anything, but I read em! Just to let you know, cause I feel your pain! Me too, got same message, bummer!

 
handyfr
Squid
Squid
61 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here.

[Post New]by handyfr on May 21, 16 7:41 AM
Finally got it to start the install, but it's sitting on 99% and hasn't moved in 10 minutes!

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here.

[Post New]by bfgPanthalassa on May 21, 16 7:43 AM
Hello everyone!

I'm sorry to hear there have been some technical issues with the game. If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 
redw00d
Starfish
Starfish
58 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by redw00d on May 21, 16 8:32 AM
Just after feeding the baby dragon, and going back to the mama dragon, she moves over to reveal the cage key and something else depressions. But the inventory is no longer moving - in other words, locked down, and so a player can't get to the items that belong in the impressions.

Not a win possible.

Uninstalling now.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by lisa1124 on May 21, 16 8:33 AM
I installed it and a cursor hand remains on the screen at all times which is annoying. I am uninstalling and trying again.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by lisa1124 on May 21, 16 8:53 AM
Cursor will not go away!

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by malcolmbart on May 21, 16 9:01 AM
handyfr wrote:Running Windows 8. Getting runtime error when trying to activate. I've checked all my settings and everything is set correctly. Anyone else have this problem?


Running Windows 10 & having the same problem (run time error 802). Have run through all their suggestions, including attempting to install through purchase history. Finally had to go through running a Dr. Felix report and sending it.

There are just too many people having problems with too many games lately.

 
Micha1234
Clownfish
Clownfish
878 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by Micha1234 on May 21, 16 9:18 AM
malcolmbart wrote:
handyfr wrote:Running Windows 8. Getting runtime error when trying to activate. I've checked all my settings and everything is set correctly. Anyone else have this problem?


Running Windows 10 & having the same problem (run time error 802). Have run through all their suggestions, including attempting to install through purchase history. Finally had to go through running a Dr. Felix report and sending it.

There are just too many people having problems with too many games lately.



I had this with a different game a while back with a different error code. I could not activate that game to save my life no matter what I tried.
Turned out it was a BF problem. Somehow or other the purchase confirmation to activate the game did not go through on their end and they had to fix it from their side.

WARNING: it took almost three weeks to get it fixed..........

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition h

[Post New]by brightwander on May 21, 16 10:25 AM
lisa1124 wrote:Cursor will not go away!


Got same problem. Went to end of demo. Restarted with new profile. Allowed all dialog ( thoughts and spoken) to finish. Cursor never did appear
again. Hope this helps. Did not re-install. Again, just changed profile.

Edited on 05/21/2016 at 10:27:14 AM PST


 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by bobbie4943 on May 21, 16 10:38 AM
I am having the same problem. Runtime error. Have tried to install five times. Get thru the install and then get the error . I am using PC windows 7. I have downloaded other games with no issues.

 
MarnieRose
Lobster
Lobster
81 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by MarnieRose on May 21, 16 11:13 AM
I'm running windows 10 & I was getting an access violation error when I tried to play the game. I have my display set at 150% because I like larger print. I changed it to 125% and the game ran with no problem. I hope this helps someone else!

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition

[Post New]by lisa1124 on May 21, 16 11:15 AM
brightwander wrote:
lisa1124 wrote:Cursor will not go away!


Got same problem. Went to end of demo. Restarted with new profile. Allowed all dialog ( thoughts and spoken) to finish. Cursor never did appear
again. Hope this helps. Did not re-install. Again, just changed profile.


Will try a new profile. Thank you!

 
maryerbe
Guppy
Guppy
149 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by maryerbe on May 21, 16 11:30 AM
Hi,Im also having the runtime Error ,seems like a lot of us have the same problem ,all in the same boat ,dont look good ,

 
ocd2
Sea Anemone
Sea Anemone
6 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by ocd2 on May 21, 16 12:07 PM
I am running Windows 7 and unfortunately I did not see the issues with this game. I purchased it as well as Grim Facade: Monster in Disguise at the same time. Neither of them will activate although I have tried all of the options suggested in the help section. I even tried a work around which I was able to use in the past which was to download the trial version and then click on buy it. I now have 2 games which will not activate wish I could attach the screen shot.

 
rainworm
Herring
Herring
323 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by rainworm on May 21, 16 12:09 PM
If it doesn't activate and you have bought it - just try to download from purchase history. I had this case once and it helped.

 
alowan
Guppy
Guppy
143 Posts

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition here

[Post New]by alowan on May 21, 16 1:56 PM
Don't forget to try what my husband calls "the Microsoft fix" - restart your computer. I am amazed at the numbers of BFG issues I have used it to fix!

The Game Compatibility fix has also worked for me several times. It is a way to (if the game allows it) run the game with an earlier version of Windows. I still have Win8.1; I'm betting that not a few Win10 problems could be solved that way.

Removing Game Manager, rebooting the computer, and re-downloading it* has also fixed many issues for me. (I have spent too much time yelling at my computer because I left out the rebooting step!)

This is the experience of a fishie who joined in 2006.

*Downloading a demo will download GM, and GM will automatically load your other games.

 

Re:Please post any TECH ISSUES for The Secret Order: The Buried Kingdom Collector's Edition her

[Post New]by MsMae23 on May 22, 16 1:27 AM
MarnieRose wrote:I'm running windows 10 & I was getting an access violation error when I tried to play the game. I have my display set at 150% because I like larger print. I changed it to 125% and the game ran with no problem. I hope this helps someone else!



You rock, Marnie! I tried changing my screen resolution (it was at 100, I put it up to 125) and it loaded just fine! I have windows 10 and was getting the runtime error before also. Thanks for the tip! I'm so grateful I didn't have to try 20 different things first. [b]

 
 
 
 
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