Daxadillion
Salmon
Salmon
2,775 Posts

Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Daxadillion on Jul 19, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 07/19/2016 at 7:29:19 AM PST


 
nelliegemini
Dogfish
Dogfish
1,891 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by nelliegemini on Jul 19, 16 1:01 AM
I couldn't even get it to run from there. W10

The only 'official' review on the game page is a one star, because they couldn't get it to run. I'm not to sure why bfg released it - or put up that review.


ETA - following advice on here (thanks), I uninstalled and reinstalled and it's working now.

Edited on 07/19/2016 at 6:13:21 AM PST


 

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Edita_Cro on Jul 19, 16 1:55 AM
I couldn't even get it to run. Windows7

 
Valdy
Marlin
Marlin
9,206 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Valdy on Jul 19, 16 2:03 AM
The game didn't open for me either. Using a Win7, 64-bit laptop.

 

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by kelsmanly6 on Jul 19, 16 2:05 AM
Can't get it to open either. Windows 7 64-bit desk-top

 
Gill_Dudley
Minnow
Minnow
248 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Gill_Dudley on Jul 19, 16 2:42 AM
I am also using Windows 7 and cannot get it to open

 
pita1234
Guppy
Guppy
144 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by pita1234 on Jul 19, 16 2:46 AM
Can't open - "The current Windows version is not supported." Windows XP. Second day in a row I can't open the daily game! I too won't go through all the suggested steps to try and run a preview of a game. If it won't easily work, I just uninstall and forget about it, but I would think the revenue lost to BF might concern them. I understand I have an older operating system, but what I don't understand is why so many games DO run successfully for me - can't those standards be the same for all games? If I'm just missing out on jazzier graphics, I can skip a more sophisticated game now and then.

 
glenard
Seahorse
Seahorse
37 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by glenard on Jul 19, 16 3:01 AM
pita1234 wrote:Can't open - "The current Windows version is not supported." Windows XP. Second day in a row I can't open the daily game! I too won't go through all the suggested steps to try and run a preview of a game. If it won't easily work, I just uninstall and forget about it, but I would think the revenue lost to BF might concern them. I understand I have an older operating system, but what I don't understand is why so many games DO run successfully for me - can't those standards be the same for all games? If I'm just missing out on jazzier graphics, I can skip a more sophisticated game now and then.


I totally agree with above post. Two days in a row. It appears that anyone with Windows 7 operating system is having problems. My system might be older also, but all is up to date. I also refuse to go through suggested steps, this is getting old. I just don't understand why I am able to play 97% of game that come through BF, but can't on the other 3%. Doesn't make sense.

 
TMGamer99
Salmon
Salmon
2,718 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by TMGamer99 on Jul 19, 16 3:07 AM
I use Vista and found it wouldn't run from the Game Manager. But, I could run it directly from the installed directory.

I then uninstalled and re-installed and I can now run it from the Game Manager.

 

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by SWEETTIEB on Jul 19, 16 4:17 AM
I HAVE TRIED TO RUN GAME ON THREE DIFFERENT COMPUTERS. IT STILL WILL NOT OPEN. IT IS OBVIOUS SOMETHING IS WRONG WITH THE GAME. TOO MANY PEOPLE ARE HAVING THE SAME PROBLEM.
MATTIE

 
TMGamer99
Salmon
Salmon
2,718 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by TMGamer99 on Jul 19, 16 4:20 AM
SWEETTIEB wrote:I HAVE TRIED TO RUN GAME ON THREE DIFFERENT COMPUTERS. IT STILL WILL NOT OPEN. IT IS OBVIOUS SOMETHING IS WRONG WITH THE GAME. TOO MANY PEOPLE ARE HAVING THE SAME PROBLEM.
MATTIE

Have you tried going into the installation folder and running SunkenSecrets.exe directly?
(There is obviously a problem with it, but this may work until they fix it)

 
Gill_Dudley
Minnow
Minnow
248 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Gill_Dudley on Jul 19, 16 4:45 AM
It wont run on my Windows 7 laptop and I have just tried it on my ipad and won't run on that either

 
Willieshan
Seahorse
Seahorse
36 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Willieshan on Jul 19, 16 5:13 AM
Will not open on my new Toshiba laptop, Windows 10...no reason it shouldn't work!

UPDATE: Uninstalled/reinstalled game...working!

Edited on 07/19/2016 at 5:51:10 AM PST


 
gillydi53
Clownfish
Clownfish
658 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by gillydi53 on Jul 19, 16 5:46 AM
Ditto W10 no joy

 
nelliegemini
Dogfish
Dogfish
1,891 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by nelliegemini on Jul 19, 16 6:11 AM
Following advice here (thanks!), I uninstalled and re-installed and it's working now (W10)

 
nelliegemini
Dogfish
Dogfish
1,891 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by nelliegemini on Jul 19, 16 6:12 AM
Following advice here (thanks!), I uninstalled and re-installed and it's working now (W10)

 

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Ladymoody on Jul 19, 16 6:44 AM
I am still having issues. I uninstalled both the game manager and the game and it still is saying that there is a problem with my internet connection. I downloaded the game so obviously there is no problem with my internet connection.

 
Gill_Dudley
Minnow
Minnow
248 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by Gill_Dudley on Jul 19, 16 6:46 AM
Just want to say running Windows 7 I uninstalled and reinstalled and the game is working perfectly and I have to say it is a good one

 
TMGamer99
Salmon
Salmon
2,718 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by TMGamer99 on Jul 19, 16 6:47 AM
I haven't seen any internet connection problem errors. I've had it running for a few hours.
It just wouldn't run at all to start with.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Sunken Secrets here.

[Post New]by bfgBellerophon on Jul 19, 16 7:20 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to Sunken Secrets Help. Using Sunken Secrets Help is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Crashing, Freezing, Game Won't Open (Computer)

Game Compatibility

Run as Administrator (Computer)

Windows 10

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Sunken Secrets Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using Sunken Secrets Help, please get in touch with that Sunken Secrets Support Team. You can find a link to contact our Support team on the front page of Sunken Secrets Help.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

[color=#cc0202]*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'[/colo

Edited on 03/03/2017 at 11:14:06 AM PST


 
 
 
 
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