wisteriad
Clownfish
Clownfish
620 Posts

Companion/Pet

[Post New]by wisteriad on Sep 22, 17 7:00 PM
Thanks to both of you Erika and Teddy.

Teddy, your ranch fix worked and I was able to change my pet that way this evening. I was not able to change my pet using the normal Inventory screen and tried quite a few times.

Erika, I was just now getting ready to file a support request and brought up the Inventory screen to get the full details of what I was going to report, and went ahead and clicked on the Pet icon and it worked. So thanks to you and the support team for whatever you did to fix the problem so quickly!


 
Teddyfish
Minnow
Minnow
292 Posts

Re:Post any game related technical issues here only

[Post New]by Teddyfish on Sep 23, 17 2:28 PM
Hi wisteriad..I'm so glad my ranch fix worked for you too! We need our certain
pets/companions at certain times, right? LOL

Have to thank Erika too for her advice. Same as you wisteriad . I checked my pet/companion screen this morning and 'voila' I was able to change again, just as before..whew! Life is almost back to normal.

Teddy

Edited on 09/23/2017 at 2:31:14 PM PST


 
VisionAri
Minnow
Minnow
216 Posts

Re:Post any game related technical issues here only

[Post New]by VisionAri on Sep 23, 17 4:30 PM
I just won the "Camping Badge" achievement and did not receive my large power pack. This is at least the second time this has happened during this event. It can't be because I have too many in my inventory, because I've had more than I have now. Help?

 

Re:Post any game related technical issues here only

[Post New]by erika_kramer1 on Sep 25, 17 12:32 PM
VisionAri wrote:I just won the "Camping Badge" achievement and did not receive my large power pack. This is at least the second time this has happened during this event. It can't be because I have too many in my inventory, because I've had more than I have now. Help?


Put in a support ticket please.

 
Discus3
Minnow
Minnow
230 Posts

Re:Post any game related technical issues here only

[Post New]by Discus3 on Sep 25, 17 2:01 PM
The Town Crier is not showing all Quests and Cooldowns when I log on for the day.

There is not enough space to list them all, especially during a Special Event.

Discus3


 
VisionAri
Minnow
Minnow
216 Posts

Re:Post any game related technical issues here only

[Post New]by VisionAri on Sep 27, 17 5:49 PM
Thanks for the suggestion, Erica. They told me that I had gotten three achievements and received the packs for all three. I won yet another one today.

No word on why they're not showing up; I should have 4 more than my inventory says I do. But as I said when I closed the ticket, I've collected enough that it's not a huge problem.


 

Re:Post any game related technical issues here only

[Post New]by breakofday71 on Oct 21, 17 6:35 AM
Is anyone else having lag issues trying to do anything but whack bushes? Whenever I try to get my quests, turn in quests, look at inventory, socket my sword, fish, whatever... I lag and it says something along the lines of trying to connect to game server.

I am running Windows 10 with a NVIDIA GeForce GTX 670 graphics card.

The lag at the moment is making things so the game is not enjoyable to play. Anyone have any ideas?

 
Chuck_Havens
Guppy
Guppy
189 Posts

Skerbak City Trials - Sliding Block

[Post New]by Chuck_Havens on Oct 31, 17 10:06 AM
I completed the first three rows of the Sliding Block puzzle, then went to AI.

When I returned, all the blocks had the number 24 on them.

My only option is to use BB to complete the puzzle, and I do not want to do that.

Where is the Reset Button?

 
Ellei4997
Guppy
Guppy
172 Posts

Re:Post any game related technical issues here only

[Post New]by Ellei4997 on Nov 5, 17 5:04 PM
I am unable to connect to the game today (11/5/17). I was able to login yesterday.

 
bfgBeruna
Moderator
Moderator
1,792 Posts

Re:Post any game related technical issues here only

[Post New]by bfgBeruna on Nov 7, 17 2:50 PM
Hello Everyone,

Thank you for your patience while waiting for a response from us. I'm swimming over to provide some help post haste.

If there are troubles loading or accessing the game, please try the suggestions in the help page below.

Online Games

The recommendations in the article above will also help with performance issues, such as a lagging game. If the game still can't be played, please contact our Technical Support Team for further assistance. The other moderators and I are also always happy to answer questions and address concerns, so please PM us if the need arises.

bfgBeruna

 

Re:Post any game related technical issues here only

[Post New]by random76 on Dec 19, 17 12:24 PM
Unable to access the game - have cleared cache, and am using the latest version of Flash. Tried multiple browsers (firefox and chrome) and game will not load.

 
clm5457
Catfish
Catfish
1,563 Posts

Re:Post any game related technical issues here only

[Post New]by clm5457 on Dec 19, 17 12:27 PM
game will not load. has been like this for several hours. HELP

 
kirby65
Jellyfish
Jellyfish
10 Posts

Re:Post any game related technical issues here only

[Post New]by kirby65 on Dec 19, 17 1:16 PM
still will not load

 

Re:Post any game related technical issues here only

[Post New]by clubberella1 on Dec 19, 17 2:10 PM
I've also done all the recommended troubleshooting steps (on multiple browsers) and can't get it to load at all today.

 
Lizm44
Seahorse
Seahorse
21 Posts

Re:Post any game related technical issues here only

[Post New]by Lizm44 on Dec 19, 17 2:35 PM
Game not loading! Fix it!!!

 
ArmyMomOkc
Guppy
Guppy
106 Posts

Re:Post any game related technical issues here only

[Post New]by ArmyMomOkc on Dec 19, 17 2:35 PM
It's not a player issue per the game dev's site forum.

Really bites because of the Christmas event. I was in earlier today and it was fine, logged out about 1:00 Central and see from comments in the Codename Entertainment forum it's been going on for hours.

Edited on 12/19/2017 at 2:52:23 PM PST


 

Re:Post any game related technical issues here only

[Post New]by ultraviolet69 on Dec 19, 17 2:44 PM
What is the deal mods? We've heard nothing from you on either this thread or the other one? When are we going to able to log on?

 
ArmyMomOkc
Guppy
Guppy
106 Posts

Re:Post any game related technical issues here only

[Post New]by ArmyMomOkc on Dec 19, 17 2:50 PM
From what I have been told on the dev's site they are doing their best to get this fixed. Just have to be patient for awhile... hopefully not too long though.

Edited on 12/19/2017 at 2:50:47 PM PST


 

Re:Post any game related technical issues here only

[Post New]by erika_kramer1 on Dec 19, 17 3:10 PM
We're looking into this. Unfortunately it's not a simple issue. We'll get the game back up as soon as we can.

 
ArmyMomOkc
Guppy
Guppy
106 Posts

Re:Post any game related technical issues here only

[Post New]by ArmyMomOkc on Dec 19, 17 3:55 PM
Thank you erika, I know your team will get it fixed as soon as possible!

I have been a member of BF for over 10 yrs. I became a BW2 addict about 6 months ago. The anxiety over a game being down is a bit embarrassing

 
 
 
 
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