Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by ichamcomputer on Mar 20, 17 6:24 AM
lois1231 wrote:Come on big fish. I thought the game was fixed now the crashing is starting again where it doesn't load. It better not be another month before we get a working game.


.....its load - if the screen is "allive".....

But - the file # 176 looks very big ????...... 3GByte i have load - its not finished....

Download ongoing. File # 176 is the wrong file ???




 
bfgIlinalta
Moderator
Moderator
1,804 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgIlinalta on Mar 20, 17 4:41 PM
Hello Rosis123, lois1231, and ichamcomputer,

Thank you for discussing issues that were found in the PC version of Sunken Secrets here. It also appears that there may be an issue for the mobile version, so I'd like to address it as best I can here and provide some steps for contacting our Sunken Secrets Support Team for more assistance.

Hello Rosis123! I'm glad to hear that was able to help out and I hope you continue enjoying the game.

Hallo Rosis123! Freut mich, das zu hören.

lois1231, it sounds like the game is crashing. We certainly want you to be able to continue enjoying the game. If you haven't already, I'd recommend seeing if the following suggestions are able to assist with resolving that quickly:

Game Crashing, Freezing, or Blank Screen

If that doesn't seem to help, please be sure to reach out to our Sunken Secrets Support Team using the steps below.

ichamcomputer, it looks like I was able to help with this particular issue in our mobile technical issues thread for this game. If you'd like to read my response, I'm going to go ahead and link it here so that you can have quick access to it:

Please post any TECH ISSUES for Sunken Secrets(Mobile) here

If you are playing on PC, please use the steps below as that will help our Reps assist more quickly. However, if you are using a mobile device with the game and are seeing this issue, please use the steps listed in my above response. Thank you for your understanding.

If you'd like further assistance, please don't hesitate to contact our Sunken Secrets Support Team with your in-game ID, if possible. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Just in case it is helpful, the following page explains what an in-game ID is in Sunken Secrets as well as how to retrieve yours in the game:

What is my in-game ID?

Thank you for your patience. Please feel free to contact any of our active Moderators with any further questions.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Landar on Mar 21, 17 2:06 AM
Over this last week the game isn’t saving when I close down! I set away items to make that take a long time to make overnight, when I get up the next morning the save was from at least an hour before, so nothing has been made! If I have bought anything from friends that I needed, they are also gone! It is so annoying! I'm having to leave the game running all the time, so I'm not even closing down at night! This isn't good!
I've been playing this game for a year and never had this problem before.

Operating system Windows 7 professional 64bit (6.1, Build 7601)

Regards
Ann (Hartis Mrs)


 
Witchy55
Lobster
Lobster
82 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Witchy55 on Mar 21, 17 8:34 AM
I also play on PC and have the same problem. I'm on Level 67.

forest1502 wrote:I play on PC. Currently level 86. On my deep dive, I cleared the second garden and received a second seahorse, but he has no home! When I click on him a blank box opens where the usual graphics/words are. He says he wants to get bricks, but can't!

 
bfgBellerophon
Moderator
Moderator
7,743 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgBellerophon on Mar 21, 17 9:02 AM
Hi Landar and Witchy55,

Thank you for posting what you are experiencing with your Sunken Secrets games in this particular thread.

Landar, we definitely want you to be able to keep your progress in your game. It is recommended to refer to the following Big Fish Games Help page as it contains steps specific to this issue:

Game Not Saving

Witchy55, I'm sorry to hear that display issues are being experienced with the second seahorse not showing the usual graphics. Please be sure that your video card driver is current. I'll include the help page below with these specific steps:

Game Crashing, Freezing, or Blank Screen

If the issues continue to persist after trying the suggested troubleshooting steps from the help pages above, please reach out to our Sunken Secrets Support Team with a Dr. Felix Diagnostic Report and your player ID. Just in case it's needed, I'll include a help page below on how to obtain your player ID:

What is an in-game ID?

Thank you for your patience and understanding. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bobbzy44 on Mar 23, 17 7:38 PM
I just completed a request from a villager for 3 books or pictures and the reward was 5 basalt bits plus experience. Since basalt bits are no longer used (last update) this must be a glitch. What I'm I going to do with the basalt bits now?

 
bfgBellerophon
Moderator
Moderator
7,743 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgBellerophon on Mar 24, 17 7:59 AM
Hi bobbzy44,

Thank you for letting us know what you are seeing within your game. Please keep in mind that the basalt bits credit should be for the mobile platforms. We haven't received information regarding this feature on the PC platform. If you are on the mobile platform, please keep in mind that we ask these issues be placed in the appropriate thread. I'll include a link below:

Please post any TECH ISSUES for Sunken Secrets(Mobile) here

If you are on the mobile device and still receiving basalt bits, please reach out to our Sunken Secrets Support Team with your player ID. Just in case it's needed, I'll include a help page below:

What is an in-game ID?

Thank you for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bobbzy44 on Mar 24, 17 12:58 PM
I am on PC. Sorry for not clarifying that in my previous post.

 
mdpetdoc
Parrotfish
Parrotfish
479 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mdpetdoc on Mar 25, 17 8:02 AM
I also received an offer on PC for basalt. Three books/pictures for basalt.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by starlightlynn30 on Mar 25, 17 5:29 PM
I am having a weird issue, I was just playing and my game started to minimize onto the task bar and would not allow me to open the game back up, had to use task manager to close the game and reopen it. What is going on with the game?

 
Erica_dvl
Seahorse
Seahorse
35 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Erica_dvl on Mar 25, 17 9:15 PM
I'm using Win10. No problems, except:
today I could not transfer my finished kites into the balloon. Also not to the market, or request board.
I also lost the newly made kites.

 
Erica_dvl
Seahorse
Seahorse
35 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Erica_dvl on Mar 25, 17 9:17 PM
starlightlynn30 wrote:I am having a weird issue, I was just playing and my game started to minimize onto the task bar and would not allow me to open the game back up, had to use task manager to close the game and reopen it. What is going on with t
he game?


Try shutting down your system, and start again. Sometimes that's all it takes.

 
Erica_dvl
Seahorse
Seahorse
35 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Erica_dvl on Mar 25, 17 9:20 PM
bobbzy44 wrote:I just completed a request from a villager for 3 books or pictures and the reward was 5 basalt bits plus experience. Since basalt bits are no longer used (last update) this must be a glitch. What I'm I going to do with the basalt bits now?


I'm making super amber with them and black and white stones.Sell every bit over one hundred. I expect that in the 'coming soon' update we will need quite a lot.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by starlightlynn30 on Mar 26, 17 7:27 PM
x2 was running fine now won't and would love to finish the order I am trying to complete

Crash report format: 1.1
Crash time: 26.03.2017 (22:23:41)
Time from start: 0:01:02
Current screen resolution: 1366x768

Exception: <unknown> (code 0xe06d7363) at address 0x76e64878 in thread 0x1548

Module: 'KERNELBASE.dll' (0x76e50000)
Logical Address: 0001:00013878

==== Image Help Stack Trace
0x76e64878(PC) 0x01e2f0d8(frame) RaiseException+0x48 'KERNELBASE.dll'[0x76e50000](0001:00013878)
StackWalk failed (error 299)
====

==== Intel Walk Stack Trace
0x76e64878(PC) 0x01e2f0d8(frame) RaiseException+0x48 'KERNELBASE.dll'[0x76e50000](0001:00013878)
0x6fa89339(PC) 0x01e2f118(frame) _CxxThrowException+0x4e 'MSVCR120.dll'[0x6fa70000](0001:00018339)
0x6facda6a(PC) 0x01e2f138(frame) _fcloseall+0x8730 'MSVCR120.dll'[0x6fa70000](0001:0005ca6a)
0x009fe8d8(PC) 0x01e2f144(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x65d8 'SunkenSecrets.exe'[0x00990000](0001:0006d8d8)
0x009fe99e(PC) 0x01e2f8d4(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x669e 'SunkenSecrets.exe'[0x00990000](0001:0006d99e)
0x009feb9d(PC) 0x01e2f8f0(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x689d 'SunkenSecrets.exe'[0x00990000](0001:0006db9d)
0x00f75b07(PC) 0x01e2f998(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x57d807 'SunkenSecrets.exe'[0x00990000](0001:005e4b07)
0x00f7548f(PC) 0x01e2f9ac(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x57d18f 'SunkenSecrets.exe'[0x00990000](0001:005e448f)
0x00f75591(PC) 0x01e2f9c0(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x57d291 'SunkenSecrets.exe'[0x00990000](0001:005e4591)
0x0137c407(PC) 0x01e2f9cc(frame) unsigned long AK::MemoryMgr: topProfileThreadUsage(long)+0x3cf5c7 'SunkenSecrets.exe'[0x00990000](0001:009eb407)
0x0137cd17(PC) 0x01e2f9dc(frame) unsigned long AK::MemoryMgr: topProfileThreadUsage(long)+0x3cfed7 'SunkenSecrets.exe'[0x00990000](0001:009ebd17)
0x0137cb62(PC) 0x01e2fa10(frame) unsigned long AK::MemoryMgr: topProfileThreadUsage(long)+0x3cfd22 'SunkenSecrets.exe'[0x00990000](0001:009ebb62)
0x01353b46(PC) 0x01e2fa50(frame) unsigned long AK::MemoryMgr: topProfileThreadUsage(long)+0x3a6d06 'SunkenSecrets.exe'[0x00990000](0001:009c2b46)
0x0133a802(PC) 0x01e2fc9c(frame) unsigned long AK::MemoryMgr: topProfileThreadUsage(long)+0x38d9c2 'SunkenSecrets.exe'[0x00990000](0001:009a9802)
0x014c74f3(PC) 0x01e2fce8(frame) enum AKRESULT AK: oundEngine: topProfilerCapture(void)+0x25e33 'SunkenSecrets.exe'[0x00990000](0001:00b364f3)
0x76617c04(PC) 0x01e2fcfc(frame) BaseThreadInitThunk+0x24 'KERNEL32.DLL'[0x76600000](0001:00007c04)
0x775dab8f(PC) 0x01e2fd44(frame) RtlInitializeExceptionChain+0x8f 'ntdll.dll'[0x77580000](0001:00059b8f)
0x775dab5a(PC) 0x01e2fd54(frame) RtlInitializeExceptionChain+0x5a 'ntdll.dll'[0x77580000](0001:00059b5a)
Stack walk finished (NextFrame <= CurFrame)
====

EAX: 0x01e2f080 ESP: 0x01e2f080 ESI: 0x6fa9c7fc CS: 0023 ES:002b
EBX: 0x00000000 EBP: 0x01e2f0d8 EDI: 0x01e2f128 SS: 002b FS:0053
ECX: 0x00000003 EIP: 0x76e64878 DS: 002b GS:002b
EDX: 0x00000000 Flags: 0x00200212

Windows Ver: Windows 8 (NT 6.2) Build 9200
'd3d9.dll' version: 6.3.9600.17415
'ddraw.dll' version: 6.3.9600.16384
'dsound.dll' version: 6.3.9600.16384

Crash report finished.CRASH_REPORT_FIN

 
bfgIlinalta
Moderator
Moderator
1,804 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgIlinalta on Mar 27, 17 10:28 AM
Hello Everyone,

Thank you for taking the time to report your experiences while playing the PC version of Sunken Secrets. It sounds like there are a few different issues here, and I wanted to drop by to help with a few of those as well as how to reach out to our Sunken Secrets Support Team should more help be necessary.

mdpetdoc, the PC version of Sunken Secrets still utilizes basalt bits to create some items. Currently, the amber and basalt rework is only available on the mobile version of Sunken Secrets so that particular quest should still be giving out basalt bits. As soon as the rework is announced for the PC version, a moderator will be certain to update the following thread with that information:

NEW UPDATE available for Sunken Secrets (PC) - March 14, 2017

starlightlynn30, it looks like you are seeing a crash occur when trying to play the game. In this particular case, what I recommend is seeing if the following steps are able to help address this issue:

Game Crashing, Freezing, or Blank Screen

If those steps don't seem to help, please get in touch with our Sunken Secrets Support Team with your User ID, if possible. They'll be sure to get back in touch as quickly as they can.

Erica_dvl, it sounds like there was an issue with sending kites via a balloon and a loss of those inventory items. When there's a loss of items or progress in a game, we recommend retrieving your in-game User ID and providing it and an explanation of what has occurred to our Sunken Secrets Support Team. Our Reps love to help out and will be in touch as soon as possible.

For players that are unsure where to find their User ID, the following article explains what one is and where to find it in Sunken Secrets:

What is my in-game ID?

Thank you all for your patience, and I hope this is helpful. Don't hesitate to contact any of our active Moderators with further questions. We're all happy to listen and help out.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by starlightlynn30 on Mar 27, 17 2:29 PM
@bfgIlinalta Thing is, I can not upgrade my graphics or my video card(no updates for them) and not buying a new laptop. I am up to date on flash on, no updates at moment.

I already updated the game and this is when it started to crash again, when ever you guys up date the game it crashes a lot.

 
mdpetdoc
Parrotfish
Parrotfish
479 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mdpetdoc on Mar 27, 17 4:36 PM
bfgIlinalta wrote:
mdpetdoc, the PC version of Sunken Secrets still utilizes basalt bits to create some items. Currently, the amber and basalt rework is only available on the mobile version of Sunken Secrets so that particular quest should still be giving out basalt bits. As soon as the rework is announced for the PC version, a moderator will be certain to update the following thread with that information:

<a href="http://forums.bigfishgames.com/posts/list/809923.page">NEW UPDATE available for Sunken Secrets (PC) - March 14, 2017</a>

bfgIlinalta

Basalt bits are no longer used for basalt bricks on PC. They have been foundation bricks using 2 amber bits and regular bricks since the March update.

Would you please let us know where they are currently used because no one in the forum knows of a use for them on PC?

 
bfgBellerophon
Moderator
Moderator
7,743 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgBellerophon on Mar 28, 17 9:11 AM
Hi starlightlynn30 and mdpetdoc,

I'm happy to help address the recent posts in this thread.

starlightlynn30, thank you for trying the suggested troubleshooting steps from bfgIlinalta and letting us know that everything is up to date. Since we don't have the tools to further troubleshoot this issue from the forums, please reach out to our Sunken Secrets Support Team with a Dr. Felix Diagnostic Report and your player ID. Just in case it's needed, I'll include a help page below on how to obtain your player ID:

What is an in-game ID?

mdpetdoc, thank you for taking the time to mention that basalt bricks are no longer used on the PC platform. To further clarify, they shouldn't be appearing in player's games. If players are still receiving these bricks or have them in their inventory, please also reach out to our Sunken Secrets Support Team with your player ID and a screenshot of your storage. The support team can look into this for you. Please refer to the following help page on how to take a screenshot:

Taking A Screenshot

Thank you everyone for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to provide further assistance.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by patsun on Mar 31, 17 8:34 AM
id 4ucbaaaa now at level 49 and still cant get sculpter station i have built first tower and still ollie tells me to make marvelous bricks which i cant do without sculpter station . am i missing a step or is this a glich with the game . thank you

 
bfgBellerophon
Moderator
Moderator
7,743 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgBellerophon on Mar 31, 17 10:21 AM
Hi patsun,

Thank you for taking the time to post what is occurring within your game. It is possible that there is a step missing from your game. If you see any green arrows or messages from Ollie, please ensure that these tasks are met. There is generally some confusion around the builder's manual. I'll go ahead and provide a link to a thread that contains suggestions on this topic:

Builders manual?

If you find that all the requirements are met and there is still some trouble getting the Sculptor's Station, please reach out to our Sunken Secrets Support Team with your player ID and a screenshot of the message Ollie is providing. Just in case it's needed, I'll include Big Fish Games Help pages below:

What is an in-game ID?
Taking A Screenshot

Thank you for your patience. If you have any questions, feel free to PM me or any of the Active Moderators.

bfgBellerophon

 
 
 
 
Go to: