bfgBellerophon
Moderator
Moderator
7,764 Posts

Please post any TECH issues for Syberia II here

[Post New]by bfgBellerophon on Mar 1, 17 11:48 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Teamcan also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH issues for Syberia II here

[Post New]by TandaD on Mar 19, 17 2:37 PM
Hello,
My saved games aren't loading in. I have tried logging out and logging back in. I have deleted cache and cookies. I hope you can help me find my game because I DO NOT want to start all over!
Thank you.

 

Re:Please post any TECH issues for Syberia II here

[Post New]by croton2000 on Apr 3, 17 6:42 AM
i have same problem can not save my game

 
bfgBellerophon
Moderator
Moderator
7,764 Posts

Re:Please post any TECH issues for Syberia II here

[Post New]by bfgBellerophon on Apr 3, 17 12:23 PM
Hi TandaD and croton2000,

Welcome to the Forums! I'm sorry to hear that your game progress isn't saving. Thank you for letting us know of what troubleshooting steps have been taken. It is recommended to refer to the following Big Fish Games Help page as it contains steps that have been known to help resolve this issue:

Game Not Saving

If you continue to have issues, feel free to reach out to our Customer Support Team. The Support Team is always happy to provide further assistance.

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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