Daxadillion
Flounder
Flounder
2,193 Posts

Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by Daxadillion on Mar 18, 17 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 03/18/2017 at 7:03:33 AM PST


 
bfgPanthalassa
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2,333 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by bfgPanthalassa on Mar 18, 17 7:02 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 
nanafraser
Starfish
Starfish
41 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by nanafraser on Mar 18, 17 7:17 AM
Same thing that's been happening lately w/ the newer Epix games! You lose your profile when you exit out of the game! I have a new PC windows10.
Please post this problem if your having it, because no matter how many times I tell BF they don't seem to believe me! They blame it on my computer! Epix will never correct this problem or change or whatever they've done different!

 
New1
Starfish
Starfish
53 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by New1 on Mar 18, 17 8:46 AM
I can't understand the clock. I kept checking the guide to see how to set it but nothing works. Please help!

 
belamba
Angelfish
Angelfish
1,028 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by belamba on Mar 18, 17 9:20 AM
I'm stuck on the clock too. Have checked guide, and set hands as shown but nothing happens. MacOS Sierra.

 

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by wiltshirecarp on Mar 18, 17 10:25 AM
I too have lost my profile after exiting the game Also running Windows 10 with everything up to date

 

Clock Hands

[Post New]by brightwander on Mar 18, 17 10:58 AM
After setting hands, turn the green circle of astrological signs until clock opens. Guide really doesn't show how. But look at the picture of clock. It shows the placement next to the small hand.

 

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by martyn8988 on Mar 18, 17 12:25 PM
i cant find the 3rd morphing object in 3rd hop scene can any one help me tghe one with big book

 
Rob_Blake
Lobster
Lobster
99 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by Rob_Blake on Mar 18, 17 1:49 PM
The guide is misleading for the clock, because of the colors they used to highlight the 2 dials. I switched the 2 dials from what I thought they should be, and then it worked.

 
felinefi
Guppy
Guppy
139 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by felinefi on Mar 18, 17 2:26 PM
nanafraser wrote:Same thing that's been happening lately w/ the newer Epix games! You lose your profile when you exit out of the game! I have a new PC windows10.
Please post this problem if your having it, because no matter how many times I tell BF they don't seem to believe me! They blame it on my computer! Epix will never correct this problem or change or whatever they've done different!


This happened to me as well. Running Windows 10.

 
nanafraser
Starfish
Starfish
41 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by nanafraser on Mar 18, 17 6:06 PM
I'm so glad that others are expressing losing there profile. Maybe Epix will do something about! Thanks bunches fishes!

 
abarrett
Clownfish
Clownfish
955 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by abarrett on Mar 18, 17 8:21 PM
I have Win 10, but unfortunately my demo time ran out before I got to the end of the demo, so I couldn't check if I have the same issue as others playing on Win 10.

 

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by Rollina on Mar 19, 17 4:57 AM
I reached the end of the game, but it stopped working. quit and gone back, again froze in the same scene with the basilisk talking and the daughter behind.

the map had changed from a certain point on.

I'm afraid lately too many games has been released too early....

I got windows10

 

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by naturelover4 on Mar 19, 17 5:08 AM
Can't get the clock hands to work. I've tried multiple solutions, the strategy guide doesn't help. Someone suggested rotating the green ring after setting hands to 12 & 8 but the green ring doesn't spin. I'm using windows 10.

 
belamba
Angelfish
Angelfish
1,028 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by belamba on Mar 19, 17 5:31 AM
naturelover4 wrote:Can't get the clock hands to work. I've tried multiple solutions, the strategy guide doesn't help. Someone suggested rotating the green ring after setting hands to 12 & 8 but the green ring doesn't spin. I'm using windows 10.


I'm on macOS Sierra and my dial doesn't spin either. I've tried changing hands to opposite of SG but still nothing happens. Tried moving dial after placing hands, but just can't open the thing. So annoying as happened within minutes of buying game

 
jcsgame
Pufferfish
Pufferfish
1,351 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by jcsgame on Mar 19, 17 7:18 PM
WIN 10

Game did NOT save at end.........cannot play Bonus Game

Profile is GONE; it's like I never played the game, even though I did.


EIPIX needs to FIX it's saving for WIN 10 players.


WIN 10 Players.....Be sure you complain to Big Fish about this using their Customer Support email area. Maybe we'll get lucky and EIPIX will fix this not saving issue.

This is not the first EIPIX game that this has happened to me on, since I went to WIN 10. It is really unfortunate that the saving issue has not been fixed because EIPIX does create good games.

Edited on 03/19/2017 at 7:39:10 PM PST


 
Scottie12
Lobster
Lobster
94 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by Scottie12 on Mar 20, 17 11:30 AM
I also lost my profile, but only after I had finished the game and the bonus game. The game froze in the souvenir scene and I had to ctrl alt delete to exit. When I went back in, my profile had gone, so unable to play the extras! Windows 10.

Edited on 03/21/2017 at 4:40:08 AM PST


 

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by tich1950 on Mar 20, 17 4:24 PM
"nanafraser wrote:
Same thing that's been happening lately w/ the newer Epix games! You lose your profile when you exit out of the game! I have a new PC windows10.
Please post this problem if your having it, because no matter how many times I tell BF they don't seem to believe me! They blame it on my computer! Epix will never correct this problem or change or whatever they've done different!"


This happens to me as soon as I open the game and get past the opening, game crashes my pc. I am using Windows 10 also.

 

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by cmwgames on Mar 21, 17 2:59 PM
Myths of the World. The Black Sun Collectors' Edition. PC using Windows 10
I have reach the Frozen Storage room and can not open the HOP. This is preventing me finishing the game as I can't leave the room until I play the HOP..I can't even go back in the game to collect something to help.....I am just frozen too.

 
bfgIlinalta
Moderator
Moderator
1,587 Posts

Re:Please post any TECH ISSUES for Myths of the World: The Black Sun Collector's Edition here.

[Post New]by bfgIlinalta on Mar 21, 17 4:02 PM
Hello Everyone,

Thank you so much for your patience while reporting these experiences had when playing Myths of the World: The Black Sun Collector's Edition. We really appreciate the effort and time taken and I wanted to provide a bit of assistance, an announcement, as well as how to contact our Technical Support Team for further assistance if needed.

First, I'm happy to announce that a new update for this game is available which may resolve some of the issues that have been reported here:

UPDATE! New version available for Myths of the World: The Black Sun CE (PC) - March 21, 2017

After installing the update, if you're still seeing some trouble with the game crashing on PC, please see if the following steps are able to assist, as they may be able to quickly resolve the issue:

Game Crashing, Freezing, or Blank Screen

If you're seeing issues while playing on Windows 10, the following OS specific help page may provide some suggestions to quickly address the issue:

Windows 10

For players seeing a loss of save progress, the following help page may be able to provide a way to stop that from happening again:

Game Not Saving

If playing on a Mac, the following general suggestions can aid in resolving a wide variety of issues our games may encounter on a Mac:

Mac Game Troubleshooting

For any problems that continue after trying those steps, I absolutely recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience, and I hope the update is able to help some of these reported issues. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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