game loads but screen is all white .What should a person do?

[Post New]by Smithsgreg60 on Mar 19, 17 8:33 PM
my Totem Treasure game loads but the screen is all white.What should I do?

 
bfgBellerophon
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Re:game loads but screen is all white .What should a person do?

[Post New]by bfgBellerophon on Mar 20, 17 12:42 PM
Hi Smithsgreg60,

Welcome to the Forums! I'm sorry to hear that when trying to load this particular game on your computer, the screen is all white. It is recommended to refer to the following Big Fish Games Help pages as they contain troubleshooting steps that have been known to help resolve the display issue mentioned.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

The first help page contains steps on ensuring that your video card driver is current which helps with the graphics of the game. The second help page contains steps on running the game as an administrator which helps ensure the necessary permissions are running for the game.

If you continue to have issues, feel free to reach out to the Customer Support Team. The support team has the appropriate tools to further investigate these issues and provide assistance.

Since this is regarding a technical issue, moving forward we ask that they be placed in the following designated thread:

Please post any TECH issues for Totem Treasure here

By posting in the above thread it helps the Moderation Team identify trends in what players are experiencing to alert to the appropriate teams. Thank you for your patience and understanding as I will go ahead and lock this thread to redirect it to the one above. If you have any questions, feel free to PM any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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