Daxadillion
Flounder
Flounder
2,193 Posts

Please post any TECH ISSUES for Fantasy Mosaics 20: Castle of Puzzles here.

[Post New]by Daxadillion on Mar 20, 17 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 03/20/2017 at 5:08:15 AM PST


 
bfgBellerophon
Moderator
Moderator
7,463 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 20: Castle of Puzzles here.

[Post New]by bfgBellerophon on Mar 20, 17 5:08 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 20: Castle of Puzzles here.

[Post New]by 1StupidGit on Mar 20, 17 1:15 PM
I am trying to play on Mac but the game keeps shutting down saying there are too many errors even if their are no errors. I have tried deleting and re-installing the game but it did not help. Any suggestions?

 
xanamia
Seahorse
Seahorse
21 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 20: Castle of Puzzles here.

[Post New]by xanamia on Mar 21, 17 9:37 AM
I've just downloaded the 60m trial version but I can't play it.

After being asked to introduce the player's name and choosing the game mode, I moved to the first puzzle. It's there that the problems start : the background image, without any grid to be seen, just freezes and I have to leave by turning off the computer.

Am I doing anything wrong? I have a Windows 7 Professional.
Thank you

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 20: Castle of Puzzles here.

[Post New]by moonbeam11 on Mar 22, 17 11:25 AM
frozen no picture just blank screen

 
 
 
 
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