Lost some of my friends

[Post New]by sugarglyder on May 17, 17 12:18 PM
I had my computer worked on today.
I lost many of my friends....
The ones that are there, their boxes are black... empty....
What do I do?

Edited on 05/17/2017 at 12:20:57 PM PST


 
rockwife
Seahorse
Seahorse
30 Posts

Re:Lost some of my friends

[Post New]by rockwife on May 17, 17 2:16 PM
I am one of your friends, sugar glider. My game name is am and my number is 223193. I don't know which category I am in on your computer, but just friend me again.
am

 
bfgIlinalta
Moderator
Moderator
2,006 Posts

Re:Lost some of my friends

[Post New]by bfgIlinalta on May 17, 17 3:45 PM
Hello sugarglyder,

Sorry to hear that the friend's list in Wanderland isn't displaying your friends as expected. We definitely want players to be able to make use of this social feature and I'd be happy to provide some troubleshooting suggestions that may help resolve that issue or point towards the need for further troubleshooting from our Technical Support Team.

In this case, it's possible that this is a display error and that running this game in a different manner may help resolve this display issue affecting the friend's list. The following steps can help provide a game with the ability to run more smoothly by providing it administrator permissions, which may help resolve this display issue:

Run Game as Administrator

If that doesn't seem to help, it's also possible that some other troubleshooting steps are able to assist, such as trying to refriend those who are missing to see if that clears up the issue. It's also possible that further investigation could be necessary. If the issue continues, please don't hesitate to reach out to our Technical Support Team if those steps don't seem to work, as this means that more investigation may be necessary to resolve the issue. Our Reps will be sure to get back in touch as quickly as possible to follow up.

Since this seems to be discussing a technical issue in the game, I'm going to request that future discussion about that technical issue be provided to the following page:

Please post your TECH ISSUES for Wanderland here

Posting technical issues there helps the teams behind the game and moderators more quickly assess the impact of player reported issues and respond more rapidly to them. Thank you for helping us keep the forums as accessible as possible.

That said, I will be leaving this thread open for friends to respond and discuss the trouble of interacting with one another during this process. Thank you for understanding!

Thank you as well for your patience, and I hope this was helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 05/17/2017 at 3:48:07 PM PST


 

Re:Lost some of my friends

[Post New]by sugarglyder on May 19, 17 9:04 AM
Thanks bfgIlinalta

All is fixed now

 
 
 
 
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