Daxadillion
Flounder
Flounder
2,392 Posts

Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by Daxadillion on May 19, 17 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/19/2017 at 5:20:39 AM PST


 
bfgBellerophon
Moderator
Moderator
8,051 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by bfgBellerophon on May 19, 17 5:20 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
hsemse
Starfish
Starfish
46 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by hsemse on May 19, 17 6:35 PM
What is going on with some of the new games? Fear for Sale games have always opened for me until now. I have Windows 10. This has not been the first game that has recently been giving me and other Windows 10 users fits at not being able to be opened.

 
thistle809
Angelfish
Angelfish
1,102 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by thistle809 on May 20, 17 12:52 AM
hsemse wrote:What is going on with some of the new games? Fear for Sale games have always opened for me until now. I have Windows 10. This has not been the first game that has recently been giving me and other Windows 10 users fits at not being able to be opened.


You might want to submit a request for help to the Tech Support folks and be sure to include a Dr. Felix report.

I'm not quite sure why released this since a lot of us are waiting for an update from the devs because the CE version has this problem. (It would seem logical to me that the SE version would have the same "hiccup" as the CE since this has nothing to do with the CE content.) It seems that the game actually launches, but does not display. (That's a big help, now isn't it?) The Tech Issues thread for the CE is full of posts of this problem.

 

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by jienabella on May 20, 17 12:46 PM
I too have Windows 10 and it is the first Fear for Sale game that I cannot open, it goes straight to Recent Activity window.
Is there a patch for this please.

 
thistle809
Angelfish
Angelfish
1,102 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by thistle809 on May 20, 17 8:31 PM
jienabella wrote:I too have Windows 10 and it is the first Fear for Sale game that I cannot open, it goes straight to Recent Activity window.
Is there a patch for this please.


The only way we ever get an updated version is by having people send Help Requests (with Dr. Felix reports attached) to Tech Support. That way they can see precisely what actually happened in your computer when this problem occurred. The Tech Support team at Big Fish can also forward that data to the devs. Please, please, make sure you send a Help Request to Tech Support and attach a Dr. Felix report.

Edited on 05/20/2017 at 8:32:20 PM PST


 

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by grammanudge on May 24, 17 9:17 PM
This game is great - as are all Fear for Sales! - but when I finish a game (and its correct) I have to hit the skip in order to "get out". I have had no issues with the game opening up, tho....

 

Game will not open.

[Post New]by swifthawk40 on May 28, 17 12:36 PM
I am using windows 10. Have never had a problem opening Fear for Sale games in the past. I have uninstalled and reinstalled the game. It seems others are having this same problem. What is the fix ?

 
 
 
 
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