Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by RavagerVoyager84 on Sep 8, 17 6:07 AM
I'm playing on an iPad and lately I've notice that my game is loading to the side. Like the sunken secrets logo is off centered, the diver sceeen is off centered, and also when I load the hot air balloons. I have access to all the balloons, but the hot air ballon screen is cut short.

 
bfgBeruna
Moderator
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859 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by bfgBeruna on Sep 8, 17 10:15 AM
Hello RavagerVoyager84,

I'm sorry the game is off-center. This sounds like it could be a display glitch, so I'll absolutely provide some troubleshooting support.

Let's ensure the game has all of the resources necessary to run properly by closing apps that are running in the iPad's background. I've included a help page below that contains instructions about this process.

Force Close Applications (iOS)

Then restart your device. If the display trouble continues, please contact our Sunken Secrets Support Team. They'll be the best equipped to provide further assistance. Be sure to include your in-game ID in the inquiry.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

Edited on 09/08/2017 at 10:16:19 AM PST


 
karixma
Lobster
Lobster
87 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by karixma on Sep 15, 17 2:30 PM
This afternoon I bought 10 Plum Jams from a friend, they did not show up in my inventory, they are gone from his, I've reloaded the game 2x & the jams are still missing. I'm playing on android.

Edited on 09/15/2017 at 2:31:03 PM PST


 
bfgBeruna
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859 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by bfgBeruna on Sep 15, 17 5:09 PM
Hello karixma,

I'm sorry the plum jams didn't appear in your inventory after they were purchased. I know those take a lot of time to make, and I want to ensure this gets sorted. Please write into our Sunken Secrets Support Team and include your in-game ID with the inquiry. They'll be the best equipped to provide some troubleshooting guidance.

Thank you for your patience. As always, the Moderation Team and I are only a PM away. Please have a lovely weekend.

bfgBeruna


 
karixma
Lobster
Lobster
87 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by karixma on Sep 18, 17 4:49 PM
I wanted to thank the tech team for solving my marketplace problem. THANK YOU!

 
bfgIlinalta
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2,744 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by bfgIlinalta on Sep 19, 17 11:11 AM
Hello again karixma,

Thank you for letting us know that the issue was able to be resolved! I'll be sure to pass along your kind words of thanks.

While it looks like there aren't any new issues reported at the moment, players that need additional assistance with Sunken Secrets for technical concerns are free to contact our Sunken Secrets Support Team with their in-game ID for any issues they may encounter. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience and for your support of our game! If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta


 
Dhabay
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by Dhabay on Sep 20, 17 7:22 PM
Hello RavagerVoyager84,

My IPAD started doing the same thing, I have signed out and then signed in, still the same, wondering is it working for you or did you have to go to the tech team for help.


 
bfgBellerophon
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8,926 Posts

Re:Please post any TECH ISSUES for Sunken Secrets(Mobile) here

[Post New]by bfgBellerophon on Sep 21, 17 8:57 AM
Hi Dhabay,

I'm sorry to hear that you are experiencing the same issue as RavagerVoyager84. Thank you for letting us know what troubleshooting steps you have taken so far. Please also try to close any applications that are running in the background as bfgBeruna suggested previously. I'll include the Big Fish Games Help page below with these steps:

Force Close Applications (iOS)

If you continue to have issues, please reach out to our Sunken Secrets Support Team with your in-game ID. The Support Team has the appropriate tools to provide further assistance.

Thank you for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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