Daxadillion
Salmon
Salmon
2,758 Posts

Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by Daxadillion on Aug 7, 17 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/07/2017 at 5:05:57 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by bfgBellerophon on Aug 7, 17 5:06 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
ladyblu11
Seahorse
Seahorse
39 Posts

Froze my macbook pro

[Post New]by ladyblu11 on Aug 7, 17 6:31 AM
Could not play this game at all. Opened up as a small square in lower lefthand corner. Couldn't get to any of the buttons to cancel or leave game. Had to power down my computer and reboot.
:: MacBook Pro (15-inch, 2016)
MacOS Sierra version 10.12.5
Processor 2.6 GHz Intel Core i7
Graphics Intel HD Graphics 530 1536 MB

Edited on 08/07/2017 at 6:31:56 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by bfgBellerophon on Aug 7, 17 6:45 AM
Hi ladyblu11,

I'm so sorry to hear that you cannot play this particular game. Thank you for letting us know the specifications of your MacBook. Since it looks like the game requirements are met, please try to ensure other software such as the adobe flash and shockwave are up to date. The following Big Fish Games Help page contains these specific steps:

Mac Game Troubleshooting

If you continue to have issues, please reach out to our Customer Support Team. The Support Team has the tools to further assist.

Thank you for your patience. If you have any questions, feel free to reach out to any of the active moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by slick609morgan on Aug 8, 17 1:45 PM
I am having all types of challenges with trying to use the hammer, ice cream, balloon and arrow In the left corner. When I try to use one all of them come up, I am not able to use just the arrow or just the hammer. What am I doing wrong? I also was under the assumption that I would receive a JUICE, to explode if I matched more than 4 or 5 and that is almost an impossibility. There is so much major stress in my life right at this time that these Match 3 games just relieve some of the pain. But this has just frustrated me more. HELP am I doing something wrong?

 

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by SynthpopAddict on Aug 8, 17 2:49 PM
slick609morgan wrote:I am having all types of challenges with trying to use the hammer, ice cream, balloon and arrow In the left corner. When I try to use one all of them come up, I am not able to use just the arrow or just the hammer. What am I doing wrong? I also was under the assumption that I would receive a JUICE, to explode if I matched more than 4 or 5 and that is almost an impossibility. There is so much major stress in my life right at this time that these Match 3 games just relieve some of the pain. But this has just frustrated me more. HELP am I doing something wrong?

Welcome to the pond!

I don't know if the game doesn't like your computer, if all the powerups are getting used every time you try to use one. On my screen it shows the powerups available at the bottom. You can have up to 3 of each one banked; collecting more after 3 are there are wasted. To use a powerup I click on the picture above the "banked" powerups, for instance, if I want to use the hammer I click on the big hammer at the bottom, then click on the tile, row, or area you want to use the powerup upon in the M3 board.

You get an orange juice bomb only for matching 4 or more oranges. This was a bit confusing for me at first as well.

I will warn you that the normal mode of this game is quite challenging. If hard M3s aren't your style, click the relaxed mode box at the bottom of the M3 screen until you get the option to play in unlimited moves per the developer's posts elsewhere.

 
chigal012
Starfish
Starfish
49 Posts

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by chigal012 on Aug 9, 17 8:08 AM
slick609morgan wrote:I am having all types of challenges with trying to use the hammer, ice cream, balloon and arrow In the left corner. When I try to use one all of them come up, I am not able to use just the arrow or just the hammer.


I seem to have the same problem. I'm playing on a macbook running OS X v. 10.9.5.
What is your system slick609morgan?

 
bfgIlinalta
Moderator
Moderator
2,897 Posts

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by bfgIlinalta on Aug 9, 17 5:15 PM
Hello slick609morgan and chigal012,

Thank you for taking the time to report your experiences and issues encountered while playing 5 Star Rio Resort. I want to thank SynthpopAddict for swimming by with how those boosts work as well as how they should appear to work. That is helpful to determine whether more help is necessary or if there is a technical issue at work here. I wanted to follow up with some suggested steps for resolving this issue where a boost of each kind is being utilized rather than just the one selected.

When playing on a Mac, there are some steps that can solve a lot of the common issues our games can encounter. I hope that these are able to help in this particular case and if you'd like to try them to see if they help, they are linked below:

Mac Game Troubleshooting

If those boosts are still activating all at the same time after those steps, I recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Since this seems to be display related, it may also help our Reps if you could provide a screenshot of what those boosts look like in the corner. It sounds like the game should display them in a line along the bottom, and that screenshot could show our teams what you are experiencing more clearly. Here's how to take a screenshot, just in case it helps:

Taking a Screenshot

Thank you for your patience and I hope this is helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by shadowbright on Aug 12, 17 12:41 PM
I'm at a level where I have one side of the board all ice except for 2 hammers and two balloons. Sometimes when I use one of the banked balloons, it explodes all the squares around it, as the game info says. Sometime it only explodes 1 square. When I click on the balloon to use it, the hammer and the balloon come up together - I can't get just the balloon or just the hammer. I'm unable to finish the level unless the balloon works the way it's supposed to.

 

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by shadowbright on Aug 12, 17 12:43 PM
PS to previous post re balloon not working right - I'm on a MacBook Pro, running Sierra 10.12.6

 

Re:Please post any TECH ISSUES for 5 Star Rio Resort here.

[Post New]by kiddermom on Aug 18, 17 5:13 PM
This game ran fine for about 3 days and then it crashed. I tried uninstalling and reinstalling and now the game board is not coming up at all.

 
 
 
 
Go to: